Business Rates Collection Officer, Grade 4 - 7 (£29,763 - £37,068)

Your Croydon; Croydon; Hybrid; GBP 29,000 - 38,000; Full time

Job summary

Croydon Council seeks a Revenues Officer for its Business Rates Collections Team, managing billing and collection efforts. This full-time role involves direct customer interaction and necessitates negotiation skills to handle inquiries and payments. Join a dynamic team committed to service excellence in the community.

Qualifications

• Proven track record in negotiating and taking payments.
• Experience with Business Rates legislation is desirable.

Responsibilities

• Manage billing, collection and recovery of business rates.
• Respond to customer queries and update records accordingly.
• Negotiate payment plans and liaise with external companies.

Skills

Excellent communication skills

Organisational skills

Negotiation skills

Tools

Northgate Revenues

Job description

Revenues Officer

Location Croydon

Division Resources

Salary Grade 4 - 7 (£29,763 -£37,068)

Service Business Rates Team

Position Type 2 years Fixed Term until 30 June 2027

Contract Type Full Time

Number of Hours 36 hours

About the role

Croydon Council has an exciting opportunity for an experienced Revenues Officer in its Business Rates Collections Team. We are looking for a dynamic person to join us for a period of 2 years and help continue and improve the service we provide.

We pride ourselves on doing the best for our community and you, as a Revenues Officer, you will play a key part in this. We are fiercely ambitious and want to be the best collection service in London with our annual income target in Revenues exceeding £480m.

You will be dealing with all aspects of the billing, collection and recovery of business rates. You will be speaking to customers on the phone and replying to correspondence ensuring the records are updated with the relevant liability, relief and exemptions.

The successful candidate should have a proven track record in negotiating and taking payments by phone or written communication. Must possess excellent communication and organisational skills and be capableof negotiating and dealing with difficult situations in a tactful and assertive manner.

The purpose of the role is to provide an excellent service to all customers requiring assistance in resolving their account queries to enable the efficient collection and recovery of business rates to maximise customer satisfaction and revenue collection for the Council.

The role includes;

• Dealing with enquiries by telephone, and written correspondence on all queries related to Business Rates
• Administering the Billing, Collection and Recovery of Business Rates
• Using collection experience to recover unpaid Business Rates
• Taking payments and negotiating payment plans
• Opening, closing and amending accounts
• Applying reliefs and exemptions
• Liaising with external companies such as Enforcement Agents
• Experience with Northgate Revenues, Business Rates legislation and Enterprise is desirable.

We operate a hybrid working pattern where you will be expected to attend the workplace twice a week.

If you are passionate about working for Croydon and making a difference to the services we deliver to the local residents, we want to hear from you.

Previous unsuccessful applicants need not apply

To view the Business Rates Collection Officer role profile click here

Closing date: Sunday 13th July 2025 @ 11.59pm

Interview dates: Week commencing 28th July 2025

Equal opportunities

Croydon Council is an inclusive employer and welcomes applications from all sections of the community.

As users of the disability confident scheme, we guarantee to interview all disabled applicants who meet the minimum criteria for the advertised role.

Croydon council is committed to safeguarding and promoting the welfare of children and vulnerable adults and expects all staff to share this commitment

Additional Information