Business Program Manager - Global Custom Consulting Partnerships

Microsoft; United Kingdom; On-site; GBP 60,000 - 90,000; Full time

Job summary

Microsoft seeks a strategic professional for their Custom Consulting Team whose primary responsibilities include operational excellence, strategic planning, and performance insights. The ideal candidate will have a strong background in sales operations or program management, alongside excellent data analytical skills to support decision-making. This is a pivotal role where you will engage with various stakeholders, providing insights and promoting business development within a global context.

Qualifications

• Experience in program management, process management, or equivalent.
• Proven experience supporting complex or consulting-driven sales motions.
• Experience in Industry Solutions or strategic sales is a plus.

Responsibilities

• Design and own the Rhythm of Business for the Custom Consulting Team.
• Support regional planning processes aligning with Microsoft strategy.
• Drive accountability to business outcomes using data analytics.

Skills

Stakeholder management

Analytical skills

Sales operations

Program management

Education

Bachelor's degree in Business, Operations, Finance, or related field

Tools

Power BI

Job description

Responsibilities

• Operational Excellence & Rhythm of Business (ROB): Design and own the ROB for the Custom Consulting Team at the regional level, supporting complex deal cycles, custom consulting motions, and solution incubation. Integrate Microsoft’s ROB framework with ISD and MCAPS rhythms (e.g., DWR, VSUs, IARs) to ensure seamless stakeholder engagement. Track progress against strategic priorities (e.g., industry deals, AI transformation, competitive wins) and proactively flag execution risks.
• Strategic Planning & Execution Support: Support regional planning processes, ensuring CCT objectives align with Microsoft strategy and annual goals. Provide data-backed insights and planning artifacts to support leadership decision-making.
• Performance Insights & Business Intelligence: Use data analytics to identify customer engagement trends, opportunities for adoption, and whitespace. Drive accountability to business outcomes and advise on opportunity prioritization and resource allocation.
• Business Management: Act as the business management lead and trusted advisor to the Global CCT and Partnership Sales Leader. Ensure operational clarity, fiscal discipline, and strategic alignment. Lead quarterly and annual business reviews with executive-ready insights.
• Enablement & Capability Building: Collaborate with Sales Enablement and Delivery Leadership to ensure readiness across solution areas and industry domains. Promote knowledge sharing, peer learning, and community building within CCT.

Qualifications

• Bachelor's degree in Business, Operations, Finance, or related field, with relevant work experience in program management, process management, or process improvement, or equivalent experience.
• Proven experience in sales operations, strategy, or program management supporting complex or consulting-driven sales motions.
• Strong stakeholder management skills, especially across regions and organizations.
• Analytical skills with familiarity in data tools like Power BI and the ability to derive strategic insights from ambiguous data.
• Experience in Industry Solutions, consulting, or strategic sales is a plus.

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration without regard to age, ancestry, color, family or medical leave, gender identity or expression, genetic information, marital status, medical condition, national origin, disability, political affiliation, veteran status, race, religion, sex (including pregnancy), sexual orientation, or other protected characteristics. For disability-related accommodations during the application process, please use the Accommodation request form. Benefits and perks vary by employment nature and location.