Business Professional

Colbern Limited; London; On-site; GBP 125,000 - 150,000; Full time

Job summary

An established industry player is seeking a dedicated Gateway Customer Services Officer to provide essential support for individuals facing homelessness. This role is vital in delivering customer-focused services, ensuring that clients receive the housing assistance they need. You will engage directly with customers, assess their housing requirements, and maintain personalized housing plans. If you have a passion for helping vulnerable populations and possess strong communication and advisory skills, this opportunity could be the perfect fit for you. Join a team that values equal opportunities and makes a real difference in the community.

Qualifications

• Erfahrung im Kundenservice, insbesondere in der Wohnungsberatung.
• Fähigkeit, Kundenbedürfnisse zu bewerten und Lösungen anzubieten.

Responsibilities

• Interviewen von Kunden zur Bereitstellung von Wohnberatung und Unterstützung.
• Wartung der Personalisierten Wohnpläne für Kunden.

Skills

Kundenservice

Beratungskompetenz

Kommunikationsfähigkeiten

Job description

Gateway Customer Services Officer
Southwark
Contract £19.11 per hour

Our client is looking for an experienced Gateway Customer Services Officer. The purpose of this position is to provide a customer-focused service to meet the housing needs of customers who are threatened with homelessness or who are homeless.

The position will interview customers face to face to provide housing advice, assistance, and support to prevent homelessness where possible. Responsibilities include:

1. Maintaining the Personalized Housing Plans when customers are interviewed or receive housing advice, assistance, and support over the telephone or via all electronic modes of communication.
2. Assessing customers' housing needs and providing housing solutions to meet these needs.
3. Serving as the first point of contact for all customers with housing needs, adopting the council’s fairer future principles and a win-win approach in assisting clients.

This position is fundamental to the provision of services to vulnerable customers who may approach the council for assistance through the Children’s Act, the Care Act, and all relevant housing legislation including the Homelessness Reduction Act 2017.

PLEASE ONLY apply if you have the necessary skills, experience, and expertise.
The first part of our recruitment process is to send your CV.

Should you be shortlisted, Colbern Limited will contact you within 5 days or we may contact you about other job opportunities. Colbern Limited along with our clients are an equal opportunities employer.