Business Process Services Associate Director

Grant Thornton UK; Birmingham; Hybrid; GBP 90,000 - 120,000; Full time

Job summary

Grant Thornton UK is seeking a Business Process Services Associate Director focused on growth. You will lead delivery teams across offshore/offshore and liaison with client leadership to identify outsourcing value and drive revenue.

In this role you will manage pipeline, forecasting, resourcing, and development of the team, including collaboration with GT India, with potential overseas travel. You will contribute to client work when required and build strong relationships, expand engagement

Qualifications

• Proven experience delivering outsourced accounting or finance services (management accounts, VAT, statutory reporting).
• Experience managing and developing a team, including resourcing and capability planning.
• Experience of successful sales and business development to support growth; prior BPO sales is a plus.
• Flexible to travel to other offices (within and outside the UK).

Responsibilities

• Support business development activity, including proposals, pitches and origination efforts with the BD and origination teams.
• Shape strategic direction by partnering with clients' leadership teams to understand operating models and where outsourcing adds value.
• Direct pipeline development and forecasting for the portfolio, keeping the order book aligned to growth targets.
• Manage and develop the team, including resourcing, capability planning, and day-to-day oversight of work (onshore and GT India).
• Take a hands-on role in client work where required, delivering on complex or high-priority engagements.
• Build strong client relationships, acting as a trusted contact and expanding scope within existing accounts.
• Contribute to client-facing materials such as case studies and pitch templates.
• Champion best practice across the team and share delivery insights to improve processes.

Skills

Outsourced accounting

Team leadership

Business development

CRM Dynamics

Client relationship management

Financial reporting

Education

ACA/ACCA/ICAS/CA/CIPFA professional qualification

Tools

Dynamics CRM

Job description

Alternatively, Grant Thornton

At Grant Thornton we do things differently - looking to the future, driving ambitious growth and pioneering positive change in our industry. Providing audit, tax and advisory services, we empower clients through strategic insight, curiosity, and genuine partnership. And we empower our people with real opportunity, an inclusive culture and work life balance. A true alternative.

With over 5,000 people in the UK, and a presence in 150 global markets, we're on an ambitious journey, from great to exceptional, and we need the best people to help us achieve our potential. And with that comes the opportunity to help redefine what our industry looks like, and what you want from your career.

Job Description:

Business Process Services Associate Director (Growth focused)

A look into the role

• Support business development activity, including contributing to proposals, pitches, and origination efforts alongside the BD and origination teams.
• Shape strategic direction by partnering with clients' leadership teams to understand their operating models and where outsourcing support adds most value.
• Direct pipeline development and forecasting for the portfolio, keeping the order book accurate and aligned to growth targets.
• Manage and develop the team, including resourcing, capability planning, and day-to-day oversight of work delivered both onshore and with our GT India colleagues, with potential for overseas travel to strengthen that relationship.
• Take a hands-on role in client work where required, stepping into delivery on complex or high-priority engagements alongside the wider team.
• Build strong client relationships, acting as a trusted point of contact and identifying opportunities to expand scope within existing accounts.
• Contribute to the creation and refresh of client-facing materials such as case studies and pitch templates, drawing on delivery experience to keep them credible and current.
• Champion best practice across the team, sharing insight from client delivery to improve processes and outcomes.

Knowing you're right for us

• Proven experience delivering outsourced accounting or finance services (management accounts, VAT, statutory reporting)
• Experience managing and developing a team, including resourcing and capability planning.
• Experience of successful sales and business development to support the growth of a business. Prior experience of sales of business process outsourcing solutions would be added advantage.
• Comfortable contributing to business development activity such as proposals and client pitches
• Excellent communication skills to manage both client and delivery team relationships. Our operating model involves working with global and cross-cultural teams, so flexibility to travel to other offices (within and outside the UK) is required.
• Good organisational and IT skills, including CRM tools such as Dynamics.
• A proactive, can-do attitude.

It would be great if you had some of the following, but don't worry if you don't tick every box, we'll help you develop along the way:

• A professional accounting qualification (ACA, ACCA, ICAS, CA or CIPFA).

Knowing we’re right for you

Embracing uniqueness, the culture at Grant Thornton thrives on the contributions of all our people, we never settle for what is easy, we look beyond to deliver the right thing, for everyone. Building an inclusive culture, where we value difference and respect our colleagues helps our people to perform at the best of their ability and realise their potential. Our open and accessible culture means you’ll interact with leaders who are interested in you and everything you bring to our firm. The things that set you apart, we value them. That’s why we give you the freedom to bring your whole self to work and pursue your passions inside and outside of work.

Beyond the job

• We’re happy to look at flexible working options for all our roles, and we’ll always do our best to keep your work and life in balance.
• From secondments, to fundraising for local charities, or investing in entrepreneurs in the developing world, you’ll be giving back to society.

We’re looking for people who want to contribute, spark fresh ideas and go beyond expectations. People who want to be able to proudly do what’s right, for the firm, our clients, our people and themselves. It’s how it should be.

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