Business Process & Ops Associate — Hybrid

Fisher Investments; Greater London; On-site; GBP 45,000 - 60,000; Full time

Benefits offered by this job

Medical/Dental/Vision coverage

401(k) match

Paid time off + holidays

Family support programs

Hybrid work from home option

Job summary

Fisher Investments is seeking a Business Process Associate to support the PCGI verticals (Sales, Service, and/or PCA). You’ll perform operational tasks, analyze data, and document processes with Business Analysts to validate requirements.

The role focuses on process improvement and documentation across multiple business functions. You will work closely with project managers, translate user requirements into functional specs, and help develop training materials while adhering to firm policies and

Qualifications

• University degree or equivalent combination of education and experience required.
• 1+ years of experience in a role focused on the execution of business process improvement initiatives.
• Experience with project tracking software such as Confluence or Jira.
• High level of attention to detail.
• Ability to adapt to changes in a fast paced, team environment.
• Excellent communication skills.
• Ability to prioritize workload and manage time across various tasks.
• Proficient in Microsoft Office software.

Responsibilities

• Oversees assigned operational tasks to completion.
• Identifies, creates, and develops documentation for group and the business as applicable.
• Supports the growth of the business through various projects.
• Follows group and firm policies and procedures.
• Identifies potential process improvements and recommends solutions.
• Identifies elevations and routes appropriately.
• Responsible for properly handling sensitive and/or confidential documents.
• Collaborates with project managers and project sponsors.
• Translates conceptual user requirements into functional requirements.
• Assists the business in the development of training material.
• Assists QA in the development of test plans as well as postproduction testing.
• Documents change based on required business needs.
• Contributes to centralized documentation system for managing and maintaining documents.
• Partners with Business Analysts on projects.
• Monitors and assists with change management in systems and applications pre and post rollouts including QA and training.
• Contributes to the planning, scoping and managing of less complex projects.
• Demonstrates ability to translate a problem or process visually.

Skills

Attention to detail

Excellent communication

Time management

Microsoft Office

Education

University degree

Tools

Confluence

Jira

Job description

Fisher Investments is seeking a Business Process Associate to support the PCGI verticals (Sales, Service, and/or PCA). You’ll perform operational tasks, analyze data, and document processes with Business Analysts to validate requirements.

The role focuses on process improvement and documentation across multiple business functions. You will work closely with project managers, translate user requirements into functional specs, and help develop training materials while adhering to firm policies and