Business Process Associate

Fisher Investments; City Of London; Hybrid; GBP 30,000 - 48,000; Full time

Benefits offered by this job

Medical, dental & vision premiums

401(k) match

PTO & holidays

Family support programs

Job summary

Fisher Investments is seeking a Business Process Associate to support PCGI verticals, document business processes, and validate requirements. You will work with Business Analysts to translate requests into technical specifications and help maintain controlled documentation.

This role emphasizes attention to detail and collaborative problem-solving. In-office position with potential hybrid flexibility, offering comprehensive benefits and a focus on professional development.

Qualifications

• University degree or equivalent combination of education and experience.
• 1+ years of experience in process improvement initiatives.
• Experience with project tracking software such as Confluence or Jira.
• High level of attention to detail.
• Ability to adapt to changes in a fast paced, team environment.
• Excellent communication skills.
• Ability to prioritize workload and manage time across various tasks.
• Proficient in Microsoft Office software.

Responsibilities

• Oversees assigned operational tasks to completion.
• Identifies, creates, and develops documentation for group and the business as applicable.
• Supports the growth of the business through various projects.
• Follows group and firm policies and procedures.
• Identifies potential process improvements and recommends solutions.
• Identifies elevations and routes appropriately.
• Responsible for properly handling sensitive and/or confidential documents.
• Collaborates with project managers and project sponsors.
• Translates conceptual user requirements into functional requirements.
• Assists the business in the development of training material.
• Assists QA in the development of test plans as well as postproduction testing.
• Documents change based on required business needs.
• Contributes to centralized documentation system for managing and maintaining documents.
• Partners with Business Analysts on projects.
• Monitors and assists with change management in systems and applications pre and post rollouts including QA and training.
• Contributes to the planning, scoping and managing of less complex projects.
• Demonstrates ability to translate a problem or process visually.

Skills

Attention to detail

Communication skills

Time management

Adaptability

Prioritization

Education

University degree or equivalent combination of education and experience

Tools

Confluence

Jira

Job description

The Opportunity:

The FIE Business Process Associate supports the PCGI business verticals (Sales, Service, and/or PCA). This includes completing operational tasks and researching and analyzing data in support of business functions, process knowledge, and systems requirements. The Business Process Associate works closely with Business Analysts to understand, analyze, and validate business requests, and is responsible for documenting business processes and requirements.

The Day-to-Day:

• Oversees assigned operational tasks to completion
• Identifies, creates, and develops documentation for group and the business as applicable
• Supports the growth of the business through various projects
• Follows group and firm policies and procedures
• Identifies potential process improvements and recommends solutions
• Identifies elevations and routes appropriately
• Responsible for properly handling sensitive and/or confidential documents

Additional responsibilities may include:

• Collaborates with project managers and project sponsors
• Translates conceptual user requirements into functional requirements
• Assists the business in the development of training material
• Assists QA in the development of test plans as well as postproduction testing
• Documents change based on required business needs
• Contributes to centralized documentation system for managing and maintaining documents
• Partners with Business Analysts on projects
• Monitors and assists with change management in systems and applications pre and post rollouts including QA and training
• Contributes to the planning, scoping and managing of less complex projects
• Demonstrates ability to translate a problem or process visually

Your Qualifications:

• University degree or equivalent combination of education and experience required
• 1+ years of experience in a role focused on the execution of business process improvement initiatives
• Experience with project tracking software such as Confluence or Jira
• High level of attention to detail
• Ability to adapt to changes in a fast paced, team environment
• Excellent communication skills
• Ability to prioritize workload and manage time across various tasks
• Proficient in Microsoft Office software

Why Fisher Investments:

We work for a bigger purpose: bettering the investment universe. We take great pride in our inclusive culture, our learning and development framework customized for every employee, and our Great Place to Work Certification. It's the people that make the Fisher purpose possible, and we invest in them by offering exceptional benefits like:

• 100% paid medical, dental and vision premiums for you and your qualifying dependents
• A 50% 401(k) match, up to the IRS maximum
• 20 days of PTO, plus 10 paid holidays
• Family Support programs including 8 week Paid Primary Caregiver Leave, $10,000 fertility, family forming, and hormonal health assistance, and back-up child, adult, and elder care
• This is an in-office role. Based on your role, tenure, and performance eligibility you may have the opportunity to participate in our hybrid work from home program. This program is subject to change.

FISHER INVESTMENTS IS AN EQUAL OPPORTUNITY EMPLOYER