Business Process Manager, £650-£750 a day, 6-month contract

ZipRecruiter; London; On-site; GBP 100,000 - 125,000; Full time

Job summary

Une entreprise leader dans le secteur des assurances recherche un Business Process Manager pour un contrat de 6 mois. Le candidat idéal sera chargé de cartographier les processus, d'identifier des opportunités d'automatisation et d'amélioration, et de collaborer avec divers départements pour gérer le changement et réduire les risques.

Qualifications

• Compréhension des modèles d'affaires en assurance et de la chaîne de valeur.
• Capacité à visualiser les parcours clients et à identifier les opportunités d'amélioration.
• Approche orientée solution avec attention aux détails.

Responsibilities

• Documenter tous les processus commerciaux selon la méthodologie de l'entreprise.
• Identifier et prioriser les opportunités de digitalisation et d'automatisation.
• Gérer des projets d'amélioration des processus en collaboration avec des équipes internes.

Skills

Analyse

Gestion de projet

Gestion des parties prenantes

Communication efficace

Education

Expérience en assurance

Compétences en gestion du changement

Job description

Job Description

We are currently working with a Market-Leading Insurance company to recruit a Business Process Manager on a 6-month contract basis. The successful candidate will be responsible for mapping and documenting current and future-state processes, identifying opportunities for standardisation, automation, and improvement. Works with leadership to define customer journeys and manage change to drive efficiency and reduce risk.

Key Responsibilities;

• Document all business processes in line with company methodology, ensuring accuracy and consistency.
• Identify and prioritise opportunities for digitalisation, automation, or waste reduction in front-office processes based on impact and effort.
• Lead and facilitate cross-departmental process improvement initiatives, focusing on automation, risk reduction, and task alignment.
• Gather and manage business requirements for digital solutions, collaborating with IT to drive development, testing, and deployment.
• Map and maintain an up-to-date process landscape, identifying areas for automation and continuous improvement.
• Assess and report on process control effectiveness, agreeing on action plans and implementing mechanisms to monitor process risk.
• Manage process improvement projects with internal teams and outsourced partners, ensuring clear documentation and communication.
• Support good Conduct across the business, promoting outcomes that deliver value for customers and policyholders.

The ideal candidate should have;

• Strong understanding of primary insurance business models, processes, and the full value chain.
• Skilled in visualising business journeys and mapping processes to identify improvement opportunities.
• Proven experience in project and change management, with a solution-focused, detail-oriented approach.
• Strong analytical skills with the ability to translate insights into clear business requirements and use cases.
• Effective stakeholder management, with strong communication skills.