Business Process Management Specialist (Press Desk)II

Moody's Investors Service; London; On-site; GBP 30,000 - 45,000; Full time

Job summary

A leading financial services firm is seeking an Operations professional to support data management and client requests. The role requires excellent attention to detail, strong communication skills, and the ability to manage multiple tasks effectively. Candidates will benefit from a dynamic and inclusive workplace culture that values diverse perspectives and innovative ideas.

Qualifications

• Some relevant work experience and/or relevant internship experience preferred.
• Bachelor's degree required.

Responsibilities

• Performs data and research updates, publishing ratings, and maintaining regulatory compliance.
• Monitors internal and external client requests to ensure timely handling.
• Organizes work to meet deadlines and responds to client inquiries.

Skills

Attention to detail

Communication skills

Organizational skills

Stakeholder management

Interpersonal skills

Agile working

Education

Undergraduate/first-level degree (Bachelor’s degree)

Tools

Microsoft Office

Job description

Location(s):

• One Canada Square, Canary Wharf, London, E14 5FA, GB

Line Of Business: ROC(ROC)

Job Category:

• Operations

Experience Level: Experienced Hire

At Moody's, we unite the brightest minds to turn today’s risks into tomorrow’s opportunities. We do this by striving to create an inclusive environment where everyone feels welcome to be who they are-with the freedom to exchange ideas, think innovatively, and listen to each other and customers in meaningful ways.

If you are excited about this opportunity but do not meet every single requirement, please apply! You still may be a great fit for this role or other open roles. We are seeking candidates who model our values: invest in every relationship, lead with curiosity, champion diverse perspectives, turn inputs into actions, and uphold trust through integrity.

Skills and Competencies

• Excellent attention to detail and ability to complete repetitive process with no error
• Clear written and verbal communication skills with an ability to communicate complex business concepts to a senior audience
• Highly organized and efficient
• Competency in Microsoft Office (Outlook, Excel, Word, Powerpoint, and Teams)
• Excellent stakeholder management skills with the drive and enthusiasm required to achieve results and assume customer satisfaction.
• Strong interpersonal skills
• Demonstrate agile way of working and undertaking ad hoc projects

Education

• Some relevant work experience and/or relevant internship experience preferred.
• Undergraduate/first-level degree (E.g. Bachelor’s degree)

Responsibilities

Performs tasks including but not limited: to data and research updates, publishing ratings, research and press release templates and disclosures consistent with regulatory requirements, internal policies and guidelines for designated LOB support.

• Monitors designated mailboxes to ensure timely and effective handling of internal and external client requests
• Monitors High Profile Actions
• Completes Data Reports for Senior Management
• Organizes work to meet deadlines and time sensitive requests/projects.
• Facilitates resolution to technical issues and/or more complex external inquiries with supervision by Manager
• Track and monitor tasks and discrepancies
• Ensure quality of dissemination of research and thereby containing errors in ratings publication
• Demonstrates the ability to deal professionally with clients. Delivers high level of service across high volume of transactions
• Promptly and efficiently escalates conflicts/problems/database/data inconsistency
• Able to identify and research issues and/or discrepancies with data and/or requests for follow up with the analyst
• Resolves basic client inquiries (both internal and external clients)
• Demonstrates increasing awareness of procedures, guidelines and regulatory requirements as it pertains to their job function by asking relevant questions
• Liaison with Rating Teams and other Moody’s departments (Legal, Compliance, Commercial, Information Technology, etc.) as required

Moody’s is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status, sexual orientation, gender expression, gender identity or any other characteristic protected by law.

Candidates for Moody's Corporation may be asked to disclose securities holdings pursuant to Moody’s Policy for Securities Trading and the requirements of the position. Employment is contingent upon compliance with the Policy, including remediation of positions in those holdings as necessary.