Business Process Lead Travel & Expenses

CHANEL; London; On-site; GBP 50,000 - 90,000; Full time

Job summary

An established industry player is seeking a Business Process Lead for Global Travel & Expense (T&E) to drive process improvements and strategy. This pivotal role enhances user experience and streamlines operations within a complex, global environment. You will collaborate across teams to design and implement innovative solutions, ensuring the completeness and validity of the global core model for T&E. The ideal candidate will have strong technical accounting skills, experience with Concur, and a customer-focused mindset. Join a company that values diversity and personal growth, where your contributions will make a significant impact!

Qualifications

• Experience in complex, global organizations with a focus on T&E processes.
• Strong knowledge of the corporate travel industry and technical accounting.

Responsibilities

• Drive process improvements and strategy for global T&E.
• Collaborate across teams to enhance user experience and streamline operations.

Skills

Project Management

Stakeholder Management

Technical Accounting

Analytical Skills

Communication Skills

Critical Thinking

Customer Focus

Education

ACCA or CIMA qualification

Tools

Concur Expense

Excel

Power BI

Job description

Location: London, UK

Reports to: Travel & Expenses Senior Process Owner

Contract: Full-time and permanent position

CHANEL

At Chanel, our values are grounded in creating the conditions for people to perform at their best and feel fulfilled and confident in their work.

As part of the Future of Finance initiative, Chanel implemented Concur, a travel and expense (T&E) management solution, to harmonize processes across the Source to Pay (S2P) value chain. This rollout has optimized booking and expense claim processes within Finance and supports our future T&E needs.

About The Role

Chanel seeks a Business Process Lead for Global Travel & Expense (T&E). This pivotal role involves driving process improvements and strategy for global T&E, enhancing user experience, and streamlining operations. You will collaborate across teams to design and implement innovative solutions that improve efficiency and stakeholder experience. As part of the RUN team, responsible for maintaining and improving S2P and T&E processes, you will help achieve our digitalization goals.

This role is based in London, with travel as required. Responsibilities include:

Planning, governance, and stakeholder management

• Ensure the completeness and validity of the global core model for T&E and assist markets with governance requirements.
• Support rollout of new processes or technologies using project management methodologies (e.g., Agile).
• Proactively seek feedback and strive to exceed expectations.
• Provide timely, accurate information to stakeholders.
• Demonstrate integrity, credibility, respect, and trustworthiness.
• Dependably meet commitments to senior stakeholders.
• Inspire and influence cross-functional teams.

Knowledge and expertise

• Deep understanding of expense ledger entries and related processes.
• Technical accounting skills; ACCA or CIMA qualification preferred.
• Expertise in Concur Expense and Travel.
• Understanding of business travel and the travel industry.
• Proficiency with analytics tools (Excel, Power BI).

Process, Risk, and Controls mapping

• Anticipate evolving stakeholder requirements in expense processes.
• Oversee global expense control, reporting, and analytics.
• Ensure appropriate control frameworks across markets.
• Review and improve T&E processes for efficiency.
• Identify key drivers of expense requests and provide timely resolutions.
• Gather requirements for Concur Travel Module features and policy changes.
• Report on travel management compliance and spend to identify improvement opportunities.

What you will bring/have

• Experience in complex, global organizations.
• Strong knowledge of the corporate travel industry; Concur certification is an advantage.
• Customer-focused with excellent communication skills for engaging stakeholders.
• Clear written and verbal communication skills.
• Ability to present data insights for decision-making.
• Strong organizational and technical skills in MS Office.
• Curiosity about current travel industry trends and responsiveness to changes.
• Critical thinking and analytical skills.
• Target-oriented and action-driven mindset.
• Fluency in English; additional languages are a plus.

Energy and motivation

• Enjoy working in complex, global settings.
• Thrives in multicultural, professional environments.
• Efficiently manages multiple priorities.
• Builds meaningful stakeholder relationships and anticipates their needs.

At Chanel, we foster an inclusive culture that supports personal growth and collective progress. We value diverse perspectives and encourage your application, recognizing the unique experience and potential you bring.