Business Process Improvement Manager (Projects)

PIC; London; On-site; GBP 50,000 - 70,000; Full time

Job summary

Join a leading company in London as part of a new team focused on business transformation and process improvement. This dynamic role involves optimizing workflows, enhancing operational effectiveness, and utilizing data-driven insights to drive meaningful change. Ideal for self-starters with expertise in Lean Six Sigma and strong analytical skills.

Benefits

Private Medical Insurance

28 Days Annual Leave

Generous Pension Scheme

Performance-Related Bonus Plan

Qualifications

• Lean Six Sigma Green Belt or Black Belt required.
• Proven track record in process improvement.
• Experience with FMEA for risk assessment.

Responsibilities

• Coordinate and track process improvement initiatives.
• Deliver end-to-end process improvement initiatives.
• Guide teams in process improvement best practices.

Skills

Lean Six Sigma

Analytical Skills

Problem Solving

Organizational Skills

Communication Skills

Tools

Power BI

SharePoint

BPMN 2.0

Business Process Management

Job description

Role purpose

Join PIC and Drive Continuous Improvement!

Are you a self-starter passionate about business transformation? Do you thrive on optimising processes, driving efficiency, and making a meaningful impact? If so, this is your chance to be part of a newly formed team at PIC, shaping the future of process improvement from the ground up!

About the Role

We are seeking a dynamic professional to support the Head of Business ProcessImprovement in delivering key projects that enhance operational effectiveness across the company. You will play a vital role in building a culture of continuous improvement, helping teams streamline workflows, optimize efficiency, and unlock new possibilities through data-driven insights.

What You'll Do

• Project Governance & Performance Monitoring – coordinate and track process improvement initiatives ensuring they align with company objectives, follow best practices, and meet measurable KPIs. Ensure process standards are followed and updated
• Process Optimisation – deliver end to end process improvement initiatives - identify inefficiencies and implement improvements to drive end to end efficiencies.
• Documentation – ensure consistent process maps, storyboards and improvement plans using PIC BPM&I standards
• Data Analysis & Reporting – Utilise insights to assess process effectiveness and recommend enhancements.
• Risk Management – develop risk assessments - identify potential risks and develop mitigation strategies
• Coaching & Support – Guide business representatives, analyst and junior process specialist in best practice for process improvement and methodologies.

What We’re Looking For

• Lean Six Sigma Green Belt or Black Belt with expertise in end-to-end process improvement and analysis.
• Proven track record in process improvement across diverse business domains.
• Attention to detail and strong analytical and problem-solving skills, with a structured and logical approach to challenges.
• Strong organisational and coordinator skills
• Experience with FMEA (Failure Mode and Effects Analysis) to assess and mitigate risks.
• Excellent communication skills to engage stakeholders and drive meaningful change. Knowledge of workflow automation, BPMN 2.0, and Business Process Management tools (Appian, Bizagi, Pega).
• Familiarity with Power BI reporting & SharePoint is a plus!

In addition to a competitive base salary and the opportunity to participate in our annual, performance-related bonus plan, upon joining us here at Pension Insurance Corporation, you will get access to some great benefits, including private medical insurance, 28 days' annual leave (excluding bank holidays), a generous pension scheme and much more.