Business Process Improvement (BPI) Lead

TN United Kingdom; Staines-upon-Thames; On-site; GBP 60,000 - 100,000; Full time

Job summary

An established industry player is seeking a Business Process Improvement (BPI) Lead to spearhead strategic initiatives and manage transformative projects. This pivotal role involves collaborating with senior stakeholders to enhance operational efficiency across regions. The ideal candidate will possess strong leadership and analytical skills, with a proven track record in change leadership and project management. Join a dynamic team focused on continuous improvement and make a significant impact on organizational objectives. This is a fantastic opportunity to drive innovation and excellence within a global framework.

Qualifications

• 5 years' operational experience in a professional services environment.
• Significant BPI and automation experience required.

Responsibilities

• Lead strategic BPI initiatives and manage projects to deliver benefits.
• Design workshops to drive improvements across multiple regions.

Skills

Leadership

Communication

Negotiation

Analytical Skills

Project Management

Problem-Solving

Education

Graduate level or equivalent

Tools

Microsoft Visio

Blueworks

Lean Six Sigma

Job description

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Business Process Improvement (BPI) Lead, Staines-upon-Thames

Client: ADP

Location: Staines-upon-Thames, United Kingdom

Job Category: Other

EU work permit required: Yes

Job Reference: c96db80bff67

Job Views: 20

Posted: 05.05.2025

Expiry Date: 19.06.2025

Job Description:

JOB TITLE: Business Process Improvement (BPI) Lead

LOCATION: Staines or Cheadle

JOB PURPOSE: This is a key role, responsible for identifying and leading strategic BPI initiatives and managing projects to deliver significant benefits to ADP UK, Ireland, and Sweden and support the achievement of organizational objectives. Reports into the Director of Business Excellence, UK Ireland, and South Africa.

RESPONSIBILITIES:

1. Identify opportunities for new strategic BPI initiatives based on in-depth understanding of ADP UK, Ireland, and Sweden and ESI objectives and analysis of organizational data. Work with leaders at all levels to identify opportunities to address business challenges through BPI initiatives.
2. Design and lead workshops utilizing process improvement and change leadership methodologies to drive strategic improvements across ADP UK, Ireland, and Sweden.
3. Identify and capture requirements for automation (including RPA), implement, and provide support for automation tools once live.
4. Drive and take ownership of both incremental and transformational change through BPI initiatives as required to meet objectives.
5. Develop strong relationships with senior stakeholders including at ExCom and ESI level, demonstrating the value delivered by BPI and ensuring stakeholder buy-in and alignment.
6. Carry out in-depth data analysis, ensuring that decisions are data-driven and benefits are quantified and measured.
7. Document processes, together with supporting documentation such as standard operating procedures.
8. Provide BPI and change management expertise, guidance, and support to project teams and stakeholders during implementation.
9. Build the brand of the UK, Ireland, and Sweden Business Excellence BPI team within ADP by acting as a champion and presenting at town halls.
10. Provide thought leadership, evaluating new BPI and automation tools.
11. Deliver training to associates on BPI, fostering a culture of continuous improvement.
12. Manage projects including the implementation of changes identified through BPI initiatives, ensuring scope, risks, costs, and benefits are well managed.
13. Hold stakeholders accountable for timely and quality delivery, escalate issues appropriately, and manage project scope to prevent scope creep.
14. Report progress to senior stakeholders including ESI, ExCom, R&D, and Product leaders.
15. Act as UK, Ireland & South Africa lead on ESI initiatives, working closely with the ESI Service Delivery team.
16. Develop a strong network within ADP globally, sharing best practices across countries and business units.

QUALIFICATIONS & EXPERIENCE:

• Preferably graduate level or equivalent
• 5 years' operational experience, preferably in a professional services environment
• Significant BPI and automation experience
• Experience of successful change leadership
• Experience of leading cross-functional project teams
• Project Management qualifications an advantage
• Experience of senior stakeholder management
• Experience of matrix management

COMPETENCIES & SKILLS:

• Ability to work on own initiative.
• Strong leadership, communication, negotiation, and interpersonal skills with the ability to effectively present complex information and influence stakeholders at all levels, including ExCom and ESI.
• Effective presentation skills for small and large groups.
• Collaborative approach and ability to build relationships with senior stakeholders in the UK, ESI, and globally.
• Focused on delivery, proactive in risk mitigation.
• Strong project management skills, highly organized, proactive, and flexible.
• Excellent analytical and problem-solving skills, proficient in interpreting complex data.
• Proficient in Microsoft Visio and Blueworks.
• Proficient in Lean Six Sigma methodology.

Travel to other ADP sites will be required.