Business Process Analyst- Glasgow

Capco; Glasgow; On-site; GBP 50,000 - 70,000; Full time

Job summary

A leading consulting firm in Glasgow is seeking a Business Process Specialist to improve operational performance in the Capital Markets practice. The role involves mapping processes, identifying risks, and utilizing tools like IBM Blueworks. Candidates should have over 5 years of experience in process mapping or business analysis, strong analytical skills, and effective communication abilities. A competitive benefits package and a collaborative work culture are offered.

Benefits

Discretionary bonus

Health insurance

Paid leave for family emergencies

Gym access

Professional training and development

Flexible holiday options

Qualifications

• 5+ years’ experience in process mapping or business analysis.
• Proven ability to apply BPMN standards.
• Strong analytical skills to simplify operations.

Responsibilities

• Lead workshops to map processes and capture stakeholder insights.
• Document detailed process maps for clarity and consistency.
• Monitor process KPIs and recommend continuous improvements.

Skills

Process mapping

Analytical skills

Communication

Stakeholder engagement

Risk identification

Tools

IBM Blueworks

Job description

Business Process Specialist
Location: Glasgow (Hybrid) | Practice Area: Capital Markets | Type: Permanent

Turn complex processes into clear, measurable improvements.

The Role
We’re seeking a Business Process Specialist to join our Capital Markets practice, focused on supporting clients to improve operational performance, risk control, and process clarity. You’ll work directly with stakeholders to map end-to-end processes, identify key risks and opportunities, and champion the use of tools like IBM Blueworks. If you’re passionate about transforming business operations through structured methodologies and effective engagement, we’d love to hear from you.

What You’ll Do

Lead workshops to map cross-functional processes and capture insights from stakeholders

Document detailed process maps using IBM Blueworks (or similar) for clarity and consistency

Analyse operations to identify key risks, control gaps, and areas for optimisation

Provide coaching and support to colleagues on best practice process mapping

Monitor process KPIs and recommend continuous improvements

What We’re Looking For

5+ years’ experience in process mapping, improvement, or business analysis within financial services

Proven ability to apply BPMN and process documentation standards

Proficiency in IBM Blueworks or equivalent tools

Strong analytical skills with the ability to simplify complex operations

Confident communicator, capable of working with both technical and non-technical teams

Bonus Points For

Knowledge of operational, financial, regulatory, or compliance risk frameworks

Experience supporting large-scale transformation or regulatory programmes

Familiarity with risk and controls mapping in financial institutions

Previous consulting experience within capital markets

Training delivery experience or mentoring on process tools like IBM Blueworks

Why Join Capco

Deliver high-impact technology solutions for Tier 1 financial institutions

Work in a collaborative, flat, and entrepreneurial consulting culture

Access continuous learning, training, and industry certifications

Be part of a team shaping the future of digital financial services

Help shape the future of digital transformation across FS & Energy

We offer a competitive, people-first benefits package designed to support every aspect of your life:

Core Benefits: Discretionary bonus, competitive pension, health insurance, life insurance and critical illness cover.
Mental Health: Easy access to CareFirst, Unmind, Aviva consultations, and in-house first aiders.
Family-Friendly: Maternity, adoption, shared parental leave, plus paid leave for sickness, pregnancy loss, fertility treatment, menopause, and bereavement.
Family Care: 8 complimentary backup care sessions for emergency childcare or elder care.
Holiday Flexibility: 5 weeks of annual leave with the option to buy or sell holiday days based on your needs.
Continuous Learning: Minimum 40 Hours of Training Annually: Take your pick—workshops, certifications, e-learning—your growth, your way. Also, Business Coach assigned from Day One: Get one-on-one guidance to fast-track your goals and accelerate your development.
Healthcare Access: Convenient online GP services.
Extra Perks: Gympass (Wellhub), travel insurance, Tastecard, season ticket loans, Cycle to Work, and dental insurance.

Inclusion at Capco
We’re committed to making our recruitment process accessible and straightforward for everyone. If you need any adjustments at any stage, just let us know – we’ll be happy to help. We value each person’s unique perspective and contribution. At Capco, we believe that being yourself is your greatest strength. Our #BeYourselfAtWork culture encourages individuality and collaboration – a mindset that shapes how we work with clients and each other every day.

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