Business Practice Manager

NHS; Newcastle upon Tyne; On-site; GBP 60,000 - 80,000; Full time

Job summary

A healthcare provider in Newcastle upon Tyne is seeking a Business Practice Manager to lead operations and ensure exceptional care delivery. The successful candidate will have substantial management experience, excellent leadership skills, and a background in General Practice Primary Care. This full-time role offers opportunities for professional development and contributes significantly to patient services.

Benefits

Supportive work environment

Opportunities for career development

Qualifications

• Substantial relevant management experience.
• Experience of managing staff day-to-day, conducting appraisals, recruitment and other HR functions.
• Knowledge and experience of a full range of general practice administrative procedures.

Responsibilities

• Oversee General Practice Primary Care operations.
• Manage financial transactions for optimal returns.
• Ensure compliance with health and safety regulations.

Skills

Leadership skills

Good communication/interpersonal skills

Excellent IT skills

Problem solving skills

Financial management

Education

Degree or Management diploma or equivalent experience

Job description

Job Summary

We are looking for a dedicated and proactive Business Practice Manager with exceptional leadership and organisational skills to play a pivotal role in managing staff and ensuring the smooth operation of the business.

What we can offer

We are offering a supportive, collaborative work environment and opportunities for career development and training.

About Us

Dilston Medical Centre is a well‑established, friendly GP practice serving over 9500 patients. The practice offers a welcoming, supportive, and team‑oriented environment where culture of respect, collaboration and open communication foster a sense of belonging for staff and patients alike.

• General Practitioners (GPs): Delivering high‑quality, patient‑centred care across all age groups.
• Practice Nurses & Advanced Nurse Practitioner: Providing preventative care, chronic disease management and essential clinical support.
• Healthcare Assistants (HCAs): Supporting both clinical and administrative functions to ensure smooth day‑to‑day operations.
• Reception & Admin Team: Managing patient bookings, records and ensuring the practice runs efficiently.
• Allied Health Professionals & Visiting Clinicians: Including mental health workers, physiotherapists, pharmacists and social care links.

Details

Date posted: 10 October 2025
Salary: Depending on experience
Contract: Permanent
Working pattern: Full‑time
Reference number: A4195-25-0000
Job location: 23 Dilston Road, Fenham, Newcastle Upon Tyne, NE4 5AB

Job Description

Job responsibilities

• General Practice Primary Care
• Strategic management and planning
• Financial management
• Human resources
• Premises and equipment
• Organisational
• Patient services
• GPIT – Information management and technology
• Confidentiality
• Health & Safety
• Equality and Diversity
• Quality
• Communication
• Personal/Professional development
• Contribution to the implementation of services

Person Specification – Knowledge, Skills & Behaviours

• Knowledge: Experience of working in Primary Care in the NHS, GP Contracts NHS legislation and its application to primary care, Good organisation and time management skills.
• Skills: Good communication/interpersonal skills (verbal, non‑verbal and written), Excellent IT skills, Problem solving skills, Influencing and negotiating skills, Interpersonal skills, Conflict Management, Strategic and creative thinker, Leadership skills.
• Behaviours: Planning and organising, Ability to work under pressure and meet deadlines, Adaptability to change, Team working, Self‑motivated, Flexibility, Confidentiality, Awareness of potential conflicts of interest, Ability to delegate and lead the work of others.

Experience – Essential

• Substantial relevant management experience.
• Knowledge and experience of a full range of general practice administrative procedures within a GP practice environment.
• Knowledge of how to manage financial transactions to ensure maximum return.
• Experience of managing staff day‑to‑day, conducting appraisals, recruitment and all other HR functions.
• Experience of ongoing professional development.

Qualifications – Essential

• See Job Spec for full listing.
• Degree or Management diploma or equivalent experience.
• Previous work in General Practice Primary Care.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.

Employer Details

Dilston Medical Centre
23 Dilston Road
Fenham
Newcastle Upon Tyne
NE4 5AB
Website: http://dilstonmedical.nhs.uk/