Business, Performance and Communications Officer

JR United Kingdom; Stoke-on-Trent; Hybrid; GBP 30,000 - 45,000; Full time

Job summary

A leading company is seeking a Business, Performance and Communications Officer for a hybrid role based in Stoke-on-Trent. The position involves supporting business improvement and performance monitoring, with a focus on analytical skills and stakeholder engagement. This six-month contract offers excellent benefits and the potential for a permanent position.

Benefits

Very generous benefits package

25 days holidays, rising to 32 after 5 years

Qualifications

• Degree or equivalent experience in Business Administration, Communications, Public Policy, or related field.
• Proven experience in performance reporting, business analysis, or communications.
• Familiarity with project management methodologies.

Responsibilities

• Collect, analyze, and report on performance data.
• Assist in planning and delivering business improvement projects.
• Draft internal and external communications.

Skills

Analytical Skills

Data Interpretation

Project Management

Communication

Microsoft Office

Power BI

CRM Systems

Education

Degree in Business Administration or related field

Job description

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Business, Performance and Communications Officer, stoke-on-trent

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Client:

Recruit 121 (Finance, Technology & Executive)

Location:

stoke-on-trent, United Kingdom

Job Category:

Other

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EU work permit required:

Yes

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Job Views:

4

Posted:

31.05.2025

Expiry Date:

15.07.2025

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Job Description:

Recruit 121 is excited to be working exclusively with an award winning client who are looking to recruit a Business, Performance and Communications Officer for a six month contract with the potential to go permanent. This is a hybrid role, minimum of 2 days a week in the office, Tuesdays must be in Briton Ferry. Other day can be in any of their other offices in South Wales.

The main purpose of the role is to support the delivery of business improvement, performance monitoring, and internal/external communications strategies. The role involves data analysis, project support, and stakeholder engagement to enhance service delivery and organisational transparency.

Key Responsibilities:

Business Performance:

- Collect, analyse, and report on performance data

- Support service areas in identifying trends, risks, and opportunities for improvement.

- Maintain and improve business processes including the production of an annual Business Plan and End of Year review

Project Support:

- Assist in planning, coordinating, and delivering business improvement and digital transformation projects.

- Support project documentation, stakeholder engagement, and progress tracking.

Communications:

- Draft and deliver internal and external communications, including newsletters, reports, and digital content.

- Manage content for intranet and social media platforms.

- Ensure consistent branding and messaging across all communications.

- Work closely with service leads, IT, and communications teams.

- Facilitate workshops, focus groups, and stakeholder meetings.

Person Specification

Qualifications:

- Degree or equivalent experience in Business Administration, Communications, Public Policy, or related field.

Experience:

- Proven experience in performance reporting, business analysis, or communications.

- Experience working in a public sector or customer-focused environment.

- Familiarity with project management methodologies

Skills:

- Strong analytical and data interpretation skills.

- Proficiency in Microsoft Office, Power BI, and CRM systems.

- Ability to manage multiple priorities and meet deadlines.

- Experience with digital transformation or service redesign.

- Knowledge of local government structures and processes.

- Understanding of GDPR and data governance.

This is a six month contract with the potential to go permanent.

Excellent benefits package

Benefits -

Very generous benefits package

25 days holidays Rises to 32 after 5 years