Business Partner Insight (Network Health) Analyst - Fixed Term Contract, Amazon Logistics

Amazon; London; On-site; GBP 40,000 - 80,000; Full time

Job description

DESCRIPTION

At Amazon, we are working to be the most Customer-centric company on earth and as part of that we're constantly looking at taking to a new level in how we fulfil and deliver customer orders. We are building a world-class last mile operation, significantly complemented by Delivery Service Partners (DSP). Amazon works directly with DSPs to make deliveries to our customers.

We are looking for an Insight Analyst to join the EU Last Mile DSP Network Health Team. This person will need to work closely with senior leaders in the Last Mile space as well as key partner organizations to ensure success. The Insight Analyst will collaborate on building, executing, and reporting partners' insights for Network Health (NH) and the Delivery Service Partners program. This includes working closely with legal, account managers, operations, tech, and other internal teams to build and refine models to better understand our DSP partners.

Key job responsibilities

1. Owning reporting for strategic roadmaps by working with business leaders; driving expansion and optimization of new business units in our DSP program.
2. Developing and maintaining performance dashboards with key metrics for review with senior leadership and business teams; synthesizing large quantities of data to help create new, step-change initiatives for the organization.
3. Onboarding data to our data warehouse by building automated data pipelines utilizing Python in Lambda or Sagemaker to invoke API calls.
4. Using statistical techniques and tools for strategic deep dives; generating actionable insights and effectively communicating recommendations to senior leadership.
5. Inventing new ways to analyze data to identify the trends and gaps in the experience and services we provide to our delivery service partners.
6. Partnering with other data engineers and analysts to build and automate central tools that will improve the quality of reporting and analysis in the organization.
7. Partner with our global teams, align on reporting needs, setup, maintain and own data pipelines.
8. Create SOPs and drive process improvements.
9. Ensures critical path timelines are met, resource needs are understood and project prioritization is visible to senior leadership.

About the team

The Network Health team is part of the wider EU DSP organization. Our role is to work closely with our stakeholders in assessing the health of our business partners (i.e. the network) and how we can improve the "win-win" collaboration with our DSPs while improving performance and compliance.

BASIC QUALIFICATIONS

1. Experience programming to extract, transform, and clean large (multi-TB) data sets.
2. Experience in scripting for automation (e.g. Python) and expert SQL skills.
3. Experience in administration of AWS technologies.
4. Experience with data visualization using Quicksight or similar tools.
5. Experience working directly with business stakeholders to translate between data and business needs.
6. Experience with theory and practice of design of experiments and statistical analysis of results.
7. Experience managing stakeholders.
8. Experience working in an ambiguous environment.
9. Bachelor's degree.
10. Excellent verbal/written communication skills.
11. Ability to work across multiple teams to create solutions to monitor business performance and interpret key performance metrics into actionable recommendations.

PREFERRED QUALIFICATIONS

1. Experience managing, analyzing, and communicating results to senior leadership.
2. AWS Cloud Practitioner.

Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify, and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice (https://www.amazon.jobs/en/privacy_page) to know more about how we collect, use and transfer the personal data of our candidates.

Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.