Business Operations Technician

Marston Holdings Limited; Dundee; Hybrid; GBP 22,000 - 30,000; Full time

Benefits offered by this job

Pension Scheme

Health Cash Back Plan

Staff benefits

Job summary

Marston Holdings Limited, the UK's largest judicial services group, invites applications for a Business Operations Technician in Dundee. You will support the Business Operations Team to ensure top-quality outputs, regulatory compliance, and smooth day-to-day operations.

Responsibilities include monitoring quality, preparing compliant documents, handling cash if applicable, coordinating with colleagues, and contributing to continuous improvements while upholding Data Protection, AML and TCF

Qualifications

• Proficiency in Microsoft Office (Excel, Word, Outlook).
• Knowledge of DPA, TCF and GDPR compliance frameworks.
• Strong written and verbal communication skills.
• Excellent attention to detail and organisational abilities.
• Able to work both independently and as part of a team.
• Proactive, adaptable and committed to continuous improvement.

Responsibilities

• Monitor and maintain the quality and accuracy of all outputs.
• Prepare compliant documents and manage cash handling when applicable.
• Respond to internal and external communications professionally.
• Identify trends or risks from quality checks and suggest improvements.
• Assist in training and developing team members.

Skills

Microsoft Office proficiency

DPA/TCF/GDPR knowledge

Strong written and verbal comms

Attention to detail

Organisational skills

Independent and team player

Proactive and adaptable

Relationship building

Job description

Business Operations Technician

Location: Dundee

Scott & Co is a leading provider of debt recovery,enforcementand citation services. We are part of Marston Holdings Ltd, the UK's largest judicial services group, providing integrated court order compliance.

We're looking for a detail-driven, proactive team player to support our Business Operations Team. You'll help ensure top-quality output, regulatory compliance, and smooth day-to-day operations.

What you will do:

• Monitor and maintain the quality and accuracy of all business outputs
• Ensure timely and compliant document preparation, cash handling, and banking (if applicable)
• Respond to internal and external communications professionally
• Identify and report trends or risks from quality checks and suggest improvements
• Assist in training and developing team members
• Maintain high standards of service, professionalism, and adherence to all policies including Data Protection, AML, and TCF
• Promote awareness and compliance with information security protocols
• Build strong working relationships across teams
• Take ownership of personal development and contribute to continuous improvement
• Support the Business Operations Team Leader in daily branch operations
• Perform additional duties as required

What we are looking for:

• Proficiencyin Microsoft Office (Excel, Word, Outlook)
• Knowledge of compliance frameworks (DPA, TCF, GDPR)
• Strong written and verbal communication
• Excellent attention to detail and organisational skills
• Ability to work independently and within a team
• Proactive, adaptable, and committed to continuous improvement
• Confident in building relationships and influencing others

What you will get in return:

• Competitive days annual leave plus bank holidays
• Enhanced Maternity and Paternity Package NB subject to eligibility criteria
• Health Cash Back Plan
• Staff benefits designed to suit you - from discounts on high street and online shopping to travel, socialising and wellbeing
• Pension Scheme

Join us to make a real impact in a quality-focused, fast-paced environment.

A bit about us:

Marston Holdings Limited is a parent company formed of eight brand entities that each specialise in key areas of our overarching business. In a nutshell, we are the UK's largest judicial services company and pioneers in clean air technology, offering services that support local and central government, utilities, and private sectors through the delivery of market leading integrated technology-enabled solutions from design and implementation to management and recovery.

New starters will be subject to clearance through Disclosure Scotland and a Court Decree check. In addition, the post holder is expected to keep the Company updated if their personal circumstances change.

We are an equal opportunity employer, which means we will consider all suitably qualified applicants regardless of gender identity or expression, ethnic origin, nationality, religion or beliefs, age, sexual orientation, disabilitystatusor any other protected characteristic. We recruit and develop our people based on merit and their passion for creating better outcomes, and we are committed to creating an inclusive environment for all employees.