Business & Operations Support Manager

Vision Redbridge Culture and Leisure; Greater London; On-site; GBP 40,000 - 55,000; Full time

Job summary

A creative services organization in Greater London is seeking a proactive Business & Operations Support Manager to ensure effective service delivery. This role involves managing financial processes, overseeing operations, and coordinating with various teams to maintain high service standards. Ideal candidates will have strong organizational skills, experience in business operations, and leadership capabilities in a dynamic environment.

Qualifications

• Proven experience in business operations or service management.
• Comfortable managing complex financial processes.
• Experience supervising teams in a busy environment.

Responsibilities

• Manage financial processes including budgeting and invoicing.
• Oversee school billing and income reconciliation.
• Support HR and payroll processes.

Skills

Organisational skills

Communication skills

Leadership skills

Attention to detail

Adaptability

Job description

Location: John Savage Centre, Fencepiece Rd, Hainault IG6 2NB

Interview Date: TBC

Redbridge Music Service, part of Vision Redbridge Culture & Leisure, is seeking a highly organised and proactive Business & Operations Support Manager to play a pivotal role in ensuring the smooth delivery of its day-to-day services.

Working at the heart of a busy and creative hub, you will be responsible for supporting the administrative, financial, and operational functions of the service. This role involves working closely with the Music Services Senior Leadership Team and collaborating with wider teams and managers across Vision, as well as external stakeholders, requiring strong coordination, communication, and organisational skills.

This is a unique opportunity to join a well-established and respected Music service that provides high-quality music education to children and adults across the borough. Your leadership and expertise will ensure that the systems and structures behind the scenes operate efficiently, allowing our teaching teams to focus on what they do best: inspiring the next generation of musicians.

Job requirements:

Managing the financial processes including supplier payments, invoicing, direct debits (DFC), budget monitoring, grant reporting and financial year-end procedures
Overseeing school billing, income reconciliation, and debt management
Leading on the annual academic roll-over processes, including pricing structures, system updates, and communications
Supervising administrative, facilities, and cleaning staff and liaising with contractors, ensuring high standards of service delivery.
Supporting HR and payroll processes through coordination tasks, such as managing monthly teacher pay claims and tracking absence reporting, before submitting to the HR team for processing.
Working with the corporate marketing team to support website content, promotional materials, and communications
Ensuring smooth day-to-day operations, maintaining a secure, welcoming, and well-managed environment

Skills and Experience Requirement

Proven experience in business operations, finance administration, or service management
Strong organisational skills and attention to detail, with the ability to manage complex processes
Comfortable working to tight deadlines and adapting quickly to change in a busy office environment
Confident communication and leadership skills, with experience supervising teams
A collaborative and flexible approach, particularly during peak periods such as the academic year-end
A commitment to high standards of customer service and continuous improvement

We reserve the right to close this vacancy early if we receive sufficient applications for the role. Therefore, if you are interested, please submit your application as early as possible.