Business Operations Specialist (m/f/d)

NTT Global Data Centers Americas, Inc.; Greater London; On-site; GBP 65,000 - 95,000; Full time

Job summary

NTT Global Data Centers Americas, Inc. is seeking a Business Operations Specialist focused on governance, portfolio coordination, and process improvement across HR, Legal, and GRC.

You will partner with leaders to structure initiatives, improve processes, and provide visibility through dashboards and executive communications. The role requires hands-on project management discipline, analytical capabilities, and experience delivering cross-functional programs with PMO governance and risk

Qualifications

• PMO/Operations experience across HR, Legal, and GRC functions.

Responsibilities

• Create and maintain project charters and governance frameworks for strategic initiatives across HR, Legal, and GRC.
• Develop and manage project plans with milestones, timelines, and dependencies.
• Produce executive-ready reports, dashboards, and communications for leadership.
• Identify risks, issues, assumptions, and dependencies and escalate as needed.
• Support portfolio management, annual planning, and delivery tracking across multiple workstreams.

Skills

Project Governance

PMO

Stakeholder management

Dashboard reporting

Power BI

Microsoft Project Online

GRC knowledge

RACI frameworks

Education

Bachelor's degree in Business Administration, Project Management, or related discipline

Tools

Microsoft Project Online

Power BI

Microsoft 365

Job description

Make an impact at NTT Global Data CentersJoin NTT Global Data Centers and be part of a team that drives innovation and sustainability in the digital world. With over 150 data centers across more than 20 countries globally, we offer unparalleled opportunities to work on cutting-edge technology and transformative projects. Experience a collaborative, innovative, and inclusive workplace where your ideas are valued, and your growth is supported.Your role at a glanceThe Business Operations Specialist (m/f/d), is responsible for supporting strategic initiatives, governance, portfolio coordination, and operational improvement activities across Human Resources (HR), Legal, and Global Risk & Compliance (GRC).This role partners closely with functional leaders to establish project structure and accountability, coordinate cross-functional initiatives, improve business processes, and provide leadership visibility through reporting, dashboards, and executive communications. The successful candidate will bring strong project management discipline, business operations expertise, and analytical capabilities to ensure initiatives are effectively planned, governed, tracked, and delivered.What we are looking forKey Responsibilities:Project Governance & DeliveryCreate and maintain project charters for strategic initiatives across HR, Legal, and GRC.Develop and manage project plans, milestones, timelines, deliverables, and dependencies using Microsoft Project Online (Web).Implement consistent project governance, reporting standards, and delivery practices across functions.Identify, monitor, and escalate project risks, issues, assumptions, and dependencies.Facilitate project meetings, stakeholder reviews, and governance forums.Maintain accurate and up-to-date project documentation.Business Operations & Process ImprovementAnalyse and improve operational processes to enhance efficiency, effectiveness, and stakeholder experience.Support the implementation of new processes, policies, procedures, and operating models.Define and document RACI frameworks across HR, Legal, and GRC functions to improve role clarity and accountability.Document business processes, decision-making authorities, and governance structures.Maintain governance, policy, and procedural documentation.Support organizational change and transformation initiatives.Develop and track improvement plans to address operational challenges and business priorities.Portfolio Management, Reporting & OutcomesSupport annual planning, prioritization, and portfolio management activities across HR, Legal, and GRC.Maintain a consolidated view of initiatives, milestones, dependencies, and delivery status.Develop and maintain project, portfolio, and operational dashboards.Create executive-ready reports, presentations, and communications.Track and report on project and operational performance across supported functions.Analyse data to identify trends, risks, and opportunities and provide actionable insights to support decision-making.Knowledge & Attributes:Bachelor's degree in Business Administration, Project Management, Human Resources, Law, Governance, Finance, or a related discipline.PMP, PRINCE2, Lean Six Sigma, Change Management, or other relevant project/program management certifications preferred.Multiple years of experience in Business Operations, Project Management, PMO, Governance, Portfolio Management, or a related discipline.Experience coordinating and delivering cross-functional business initiatives.Experience developing project plans, governance documentation, RACI frameworks, and executive reporting.Experience supporting HR, Legal, Risk, Compliance, Governance, or other corporate functions.Proven experience in business process improvement and operational excellence initiatives.Experience managing risks, dependencies, stakeholder communications, and reporting across multiple workstreams.Experience creating dashboards, leadership presentations, and executive reporting materials.Experience using Microsoft Project Online, Power BI, and Microsoft 365 collaboration tools is required.Who we areAs the third largest data center provider, we operate over 150 data centers in more than 20 countries and regions. We understand that every business – large and small – has its own unique needs and goals. We offer local-to-global data center expertise, aligned with our connected platform of AI-ready data centers to create solutions that enable our clients to seamlessly scale their digital businesses, anywhere and anytime.