Business Operations Specialist I (Fixed Term Contract)

TN United Kingdom; Birmingham; On-site; GBP 25,000 - 45,000; Full time

Job summary

An established industry player is seeking a Business Operations Specialist I to provide vital internal support to their sales organization. This role is key in managing contract processes and ensuring seamless communication across departments. The ideal candidate will thrive in a dynamic environment, showcasing exceptional organizational skills and a strong customer service orientation. Join a forward-thinking company that values growth and innovation, where your contributions will directly impact their continued success in the data center and networking optimization sector. If you are looking for an opportunity to advance your career in a supportive and expanding organization, this could be the perfect fit for you.

Benefits

Enhanced Maternity and Parental Leave

Fitness Reimbursement

Annual Profit Sharing Bonus

Electric Car Scheme

Private Medical Insurance

Qualifications

• 1-3 years of experience in a support role is required.
• Strong attention to detail and organizational skills are essential.

Responsibilities

• Facilitating and coordinating incoming opportunities and quote requests.
• Managing contract review and approval processes.

Skills

Customer Service Orientation

Attention to Detail

Organizational Skills

Time Management

Proficiency in Microsoft Office

CRM Software Knowledge

Ability to Manage Multiple Priorities

Education

Bachelor's Degree

Tools

Microsoft CRM

Dynamics CE 365

Microsoft Outlook

Microsoft Excel

Job description

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Business Operations Specialist I (Fixed Term Contract), Birmingham

Client:

Park Place Technologies

Location:

Birmingham, United Kingdom

Job Category:

Other

EU work permit required:

Yes

Job Reference:

7c099d60533d

Job Views:

3

Posted:

18.04.2025

Expiry Date:

02.06.2025

Job Description:

Business Operations Specialist I (Maternity Leave Cover - Fixed Term Contract)

The Business Operations Specialist I provides internal support to the PPT sales organization. Expected to manage multiple priorities, have a high level of attention to detail, follow a process, and interact with other departments within PPT including Presales, Operations, IT, and Finance, to manage all issues to completion. Accountable for proactively managing each step in the contract review and approval process.

What you’ll be doing:

• Responsible for facilitating and coordinating incoming opportunities, quote requests that come from our Sales teams, contract addendums, along with booking new contracts with accurate documentation and entry.
• Coordinates contract and/or customer requirements with Pricing, Sales, Finance, Renewals, IT, MDM, and Field Operations to ensure proper maintenance contract establishment.
• Follows through to completion on any outstanding concerns. Proactive handling of incomplete requests, speed to resolve issues, and unfailing follow-up.
• Provides the Sales teams with support for questions, accounting inquiries, and general follow-up.
• Uses Microsoft CRM, Dynamics CE 365, and Outlook to maintain accurate sales records.
• Manages high volume, multiple priorities, and competing demands while adhering to established Service Level Agreements.
• Routinely assesses time management effectiveness and addresses opportunities to operate more efficiently and effectively.
• Provides pre and post-sales support activities, including conference calls, opportunity qualification, opportunity updates, and quote requisitions. May also schedule contract review meetings to fulfill contract requirements.
• Adheres to all company policies, procedures, and business ethics codes.
• Participates in special projects as needed.
• Provides various administrative duties and works on projects as needed.
• Other duties and projects as assigned.

What we’re looking for:

• 1-3 years’ experience supporting others, required.
• One (1) year related experience and/or training in a sales support or contract support role.
• High level of customer service orientation that leads to satisfaction.
• Strong attention to detail and organizational skills.
• Knowledge of technology and data center equipment preferred.
• Operates with a sense of urgency and drive for accuracy in completed work.
• Must be able to manage multiple priorities and competing demands.
• Proficiency with Microsoft Office Applications and CRM programs, Excel proficiency required.
• Ability to work in a fast-paced environment; simultaneously and effectively manage tasks; prioritize personal work and coordinate with the work of others.
• Must be able to work additional hours during month end or times of critical volume.

Bonus Points:

• N/A

Education:

• Bachelor’s degree is advantageous, but not essential for this position.

Travel:

• 5%

About Park Place Technologies:

Park Place Technologies is a Global Data Centre and Networking Optimisation firm, founded in 1991 after identifying a gap in the marketplace for Data Centre Maintenance. Fast forward to 2023 and Park Place Technologies is now the market leader in this area, working with around 50% of Forbes 500 companies and consistently achieving year on year growth. Unlike many companies that have slowed their operations down in recent years, Park Place Technologies continues the upward trajectory of growth and in 2022 it acquired 4 companies, effectively expanding in several regions.

If you want to work for a forward-thinking and consistently growing organization that has no intention of slowing down, this is the ideal company for you!

In the last 10 years, PPT has:

• Grown from 200 employees to over 2,300.
• Acquired and successfully integrated 22 companies.
• Heavily expanded its portfolio to include Parkview Managed Services, Professional Services, and Entuity Software.
• Gone from supporting several countries to supporting 190.

Top Rated Benefits for the UK:

• Enhanced Maternity and Parental Leave.
• Fitness Reimbursement.
• Annual Profit Sharing Bonus.
• Electric Car Scheme.
• Private BUPA Medical Insurance, which can be extended to some family members and also covers Dental and Vision.