Business Operations Specialist

IFS; Staines-upon-Thames; Sur place; GBP 40 000 - 54 000; Plein temps

Résumé du poste

IFS in the United Kingdom (Staines-upon-Thames) is seeking a Business Operations Specialist to partner with Regional Management, optimize sales operations, and drive data-driven decisions using CRM data and forecasting.

You will coordinate with the License Generation Team, support onboarding for Sales Reps, and help refine processes in a matrix software environment. The role emphasizes HubSpot CRM, AI tools, strong communication, and willingness to travel to the Staines office.

Qualifications

• 3+ years of professional experience in a SaaS company.
• Understanding end-to-end sales processes in a business.
• Experience with CRM systems; HubSpot knowledge advantageous.
• Strong communication and financial acumen.
• Willingness to travel to the office in Staines-upon-Thames.

Responsabilités

• Support regional management on preparing data for weekly forecast and participate in forecast calls.
• Ensure accuracy and transparency of CRM data to enable informed decisions.
• Support European region TBRS and other management presentations.
• Be a point of contact for sales on system access, CRM, reporting tools, and data.
• Provide onboarding and ongoing support for Sales Reps in executing sales processes.

Connaissances

Communication skills

Financial acumen

End-to-end sales process understanding

AI tools knowledge

Willingness to travel

Outils

HubSpot

Description du poste

IFS is a billion-dollar revenue company with 5000+ employees on all continents. We deliver award winning enterprise software solutions through the use of embedded digital innovation and a single cloud-based platform to help businesses be their best when it really matters-at the Moment of Service.

At IFS, we're flexible, we're innovative, and we're focused not only on how we can engage with our customers but on how we can make a real change and have a worldwide impact. We help solve some of society's greatest challenges, fostering a better future through our agility, collaboration, and trust.

We celebrate diversity and accept that there are so many different perspectives in this world. As a truly international company serving people from around the globe, we realize that our success is tantamount to the respect we have for those different points of view.

By joining our team, you will have the opportunity to be part of a global, diverse environment; you will be joining a winning team with a commitment to sustainability; and a company where we get things done so that you can make a positive impact on the world.

We're looking for innovative and original thinkers to work in an environment where you can #MakeYourMoment so that we can help others make theirs.

If you want to change the status quo, we'll help you make your moment. Join Team Purple. Join IFS.

Job Description

This role will report to the Regional Business Operations Leader and will work with the Regional Management team to provide Business Operations function expertise including but not limited to:

• Support regional management on preparing data in advance forweekly forecast; Engage in the forecast call to present pipeline data, taking notes of the action items and driving execution.
• Ensure accuracy and transparency of CRM Data, enablingcorrect business decisionmaking
• Support the European regionon quarterly business reviews and other management presentations as requested
• Be a point of contact for sales team with regards to system access, CRM, reporting tools, and data.
• Onboarding and ongoingsupportfor Sales Reps on the actual execution of the sales processes and ensuring compliance in each step.
• Play a key role in salessupportand operations, regularly engaging with sales reps and diverse functions in the organization. Provide guidance in terms of process, pricing, and contracts
• Work with the regional teamto analyzepipeline data and movement
• Follow up on deal actions and related updates with Sales rep. Ensuring the tools are properly updated by the respective sales rep and all opportunities are correctly reflected in CRM and the forecasting dashboard.
• Coordinate with other departments during the sales cycle and service delivery for the post-sales activities.
• Coordinate with the License Generation Team regarding the customer order. Attend to all their inquiries and provide the necessary clarifications
• Ensure CRM is updated with a complete set of documents i.e., Signed contracts, Pricing, Purchase Orders, Proof of delivery and other related documents.
• Ensure alignment with the global team on the product releases, sales process, and tools that need to be rolled out in the Region.
• Look for opportunities to improve standard operating processes for sales operations and be part of the project to improve these processes.

Qualifications

A Business Operations Specialist would be expected to have a strong skills in the following areas:

• 3+years of professional experience in SaaScompany preferred
• Comprehension of the end-to-end sales process of the business
• Worked with and managed CRM in previous roles-HubSpot knowledge will be of advantage
• Strong understanding of AI tools and the ability to leverage them effectively in day-to-day operations
• Excellent communication skills, both written and verbal
• Good financial acumen
• Willingness to travel to the office of IFS inStaines-upon-Thames

Additional information

Your background will be:

• A similar role in a large software or technology organization in the given geography.
• Appreciation of and ability to work within a matrix environment
• Have previously designed, built and improved business processes
• Professional experience in Finance and/or Auditing

Additional Information

We believe that coming together as a community, in person, is important for innovation, connection and fostering a sense of belonging. Our roles have the right balance of remote and in-office working to enable flexibility for managing your life along with ensuring a real connection with your colleagues and the broader IFS community.

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