Business Operations Partner

Job Purpose

This role will involve managing the sales order process with responsibilities for new and renewing business, ensuring accurate records are maintained for reporting and auditability, as well as working on strategic projects and driving efficiency. You will play a key role in data management, optimizing processes, and identifying opportunities for improvement.

We are looking for someone who thrives in a fast-paced environment, enjoys problem-solving, and is eager to implement new ideas to enhance operational efficiency.

About RWS Sales Operations: The Sales Operations Department provides operational and strategic support to global sales teams and is the critical link between sales and many cross-functional departments. The team works closely with many departments to ensure all activities are completed with a high degree of accuracy. The team has a reputation for high standards and high-quality data provision, and this reputation needs to be maintained at all times.

Job Overview

Key Responsibilities

• Partner with global sales and renewal teams to facilitate the order process.
• Build and maintain strong cross-functional relationships with key departments, including Sales, Legal, and Finance, to achieve strategic objectives.
• Diligently review orders and supporting documentation submitted for processing, check for completeness and clarify any issues, update CRM system accordingly.
• Ensure the integrity and consistency of corporate data.
• Investigate and resolve discrepancies, escalating where necessary to line manager.
• Liaise with technical and Finance teams to ensure delivery of business-critical information.
• Review and update the CRM system with all contractual and deal-related information.
• Prepare and distribute reporting to various departments and levels of the organization.
• Administration duties as necessary supporting Global Business Operations Teams.
• Own regional onboarding and training for new employees.
• Assess and advise current sales and business practices to provide innovative approaches for improved efficiency and effectiveness.
• Partner with regional sales teams for adoption and execution of Sales Operations best practices.

Skills & Experience

• Highly numerate with excellent attention to detail.
• Fast learner with a proactive approach to identifying issues and finding solutions.
• Ability to thrive under pressure in a fast-paced environment.
• Flexible and adaptable to change.
• Team player with the ability to work on own initiative as required.
• Ability to communicate confidently and effectively to convey information and collaborate with team members.
• Excellent time management and deadline oriented.
• Proficient in CRM systems ideally Salesforce.com.
• Previous experience in a similar corporate role.
• Strong business acumen.
• Strong facilitation and influencing skills.
• Educated to degree level ideally in a business-related discipline.

Life at RWS

At RWS, we’re here for one purpose: unlocking global understanding.

As a unique, world-leading provider of technology-enabled language, content, and intellectual property services, we remove the barriers to communication to make global connection possible. Our unrivalled experience and deep understanding of language have been developed over more than 60 years. As we look to shape the future, our ambition is to create a world where understanding is universal for everyone.

We work with over 80% of the world’s top 100 brands, more than three-quarters of Fortune’s 20 ‘Most Admired Companies’ and almost all the top pharmaceutical companies, investment banks, law firms and patent filers. Our client base spans Europe, Asia Pacific and North and South America. Our 65+ global locations across five continents service clients in the automotive, chemical, financial, legal, medical, pharmaceutical, technology and telecommunications sectors.

Over the past 20 years we’ve been evolving our own AI solutions as well as helping clients to explore, build and use multilingual AI applications. With 45+ AI-related patents and more than 100 peer-reviewed papers, we have the experience and expertise to support clients on their AI journey.

If you like the idea of working with smart people who are passionate about breaking down language barriers and giving back to their communities, then you’ll love life at RWS. Our work fundamentally recognizes the value of every language and culture. So, we celebrate difference, we are inclusive and believe that diversity makes us strong.

We want every employee to grow as an individual and excel in their career. In return, we expect all our people to live by the values that unite us: to partner with colleagues and clients, to adopt a pioneering spirit, to be positive in progressing the work we do, and always to deliver what we promise.

RWS Values: Get the 3Ps right – Partner, Pioneer, Progress – and we´ll Deliver together as One RWS.

For further information, please visit: RWS.