Business Operations Onboarding Support Officer

Description This; Glasgow; Hybrid; GBP 28,000 - 36,000; Full time

Benefits offered by this job

Private medical insurance

Pension

Annual performance-related bonus

Training and development

Salary sacrifice scheme

Life assurance

Wellhub – health and wellness

Paid volunteering

Job summary

Nationwide is recruiting for a Business Operations Onboarding Support Officer in Glasgow to support customers applying for or progressing business current and savings accounts. You will ensure documentation and due diligence are completed while delivering an outstanding onboarding experience.

The role supports flexible working with hybrid arrangements, regular collaboration with regional colleagues, and a plan to balance office presence with home working as part of Nationwide's flexible approach.

Qualifications

• Experience in customer support and telephony

Responsibilities

• Open business current and savings accounts for customers as part of the onboarding journey.
• Manage inboxes via telephone and email to support customers and pass information to the account opening associate.
• Review returned customer paperwork to ensure accuracy and enable processing to begin.
• Follow a designated contact strategy to keep customers informed and deliver a simple, brilliant experience.

Job description

Business Operations Onboarding Support Officer

Glasgow, United Kingdom

As a business operations onboarding support officer you will be responsible for supporting a range of activities that enable our customers to either apply for or progress for business current account and savings products, delivering simply brilliant experience at every point of the journey for our customers and ensuring whenever customers need support we provide this as quickly as possible.

This role is within the Business Banking Operations Onboarding team which is responsible for managing customer applications by ensuring all required documentation and due diligence is completed whilst also delivering a simply brilliant experience to ensure our customers have the best possible onboarding experience

We are happy to consider flexible working approaches to help you perform at your best.

At Nationwide we offer hybrid working wherever possible. More rewarding relationships are supported through our hybrid approach, bringing colleagues together across our UK wide estate, whilst also supporting generous access to home working. We value our time in the office to solve problems, to learn, and to feel connected.

For this job you'll be located at our nearest regional office or hub. There will be a need to regularly connect with colleagues for collaboration and in some locations you’ll be expected to spend at least two days a week, or if part time you'll spend 40% of your working time, in the office. If your application is successful, your hiring manager will provide further details on how this works.

Virgin Money is now part of Nationwide

Nationwide acquired Virgin Money in October 2024. Virgin Money continues to serve customers on the high street, and there will be a phased and considered integration over the coming years.

You’ll be employed by Nationwide from day one, delivering real impact and benefitting from a highly competitive range of benefits. We’re a workplace where you’re rewarded, recognised and celebrated.

Nationwide is committed to the redeployment of our employees impacted by change, as such applications for redeployment candidates will be prioritised in this recruitment process.

Uncompromisingly Customer, whatever our role

The extras you’ll get

There are all sorts of employee benefits available at Nationwide, including:

Private medical insurance

A highly competitive pension to help you build a strong foundation for retirement

Access to an annual performance-related bonus

Training and development to help you progress your career

A great selection of additional benefits through our salary sacrifice scheme

Life assurance to provide peace of mind for you and your loved ones in the event of your death

Wellhub – access to a range of free and paid options for health and wellness

Up to 2 days of paid volunteering a year

Banking – but fairer, more rewarding, and for the good of society

We forge our own path at Nationwide.

As a mutual, we’re owned by our members - those customers who bank, save or have a mortgage with us. We challenge the financial sector status quo. We don’t see customers as the engine of our own profit. We share our profits with them and put their needs first. Always there when they need us. Supporting them and their lives.

If you’re inspired by fairer finances, passionate about making a meaningful impact, and truly care about our customers, you’re one of us.

At Nationwide, you are challenged to grow and rewarded for doing so. Valued. Recognised. Inspired to be your best. As a community, we want our working lives to count. As a team, we celebrate what we achieve. As a standard-setter, we work for the good of customers, communities, and broader society.

We are purpose-driven. Uncompromisingly customer. Unstoppably Nationwide.

What you’ll be doing

Opening business current and savings accounts for customers as part of our customer journeys.

Managing inboxes to support customers through both telephone and email and ensuring information returned is passed to the associate managing the application to open the account as soon as possible.

Reviewing returned customer paperwork to ensure this is correct, to enable the application to begin being worked by an associate.

Following a designated contact strategy to keep customers informed and provide a simply brilliant experience at every stage of the customer journey.

About you

Telephony or face to face experience of supporting customers

Experience undertaking due diligence for customers including Know Your Customer and Know Your Business checks

Experience of managing multiple workstreams at one time

Experience and ownership of end-to-end customer journeys

Knowledge of our business banking processes and products

Experience with the Siebel system

Understanding of current account switch process

Our customer first behaviours put customers and members at the heart of how we work together. They are the set of behaviours that every colleague needs to display, in every role:

Feel what customers feel - We step into our customers’ shoes, using their feedback and insights to empathise with them and to understand their needs, so that every decision we make starts and finishes with our customers in mind

Say it straight - We are brave in speaking out and saying what we think – we’re honest and direct with good intent, openly sharing diverse perspectives to reach the best conclusions and using language everyone can understand

Push for better - We don’t settle for mediocrity, we challenge the status quo, taking responsibility for continuous improvement and personal development

Get it done - We prioritise what will have the greatest impact, we are decisive, and we take accountability for delivering brilliant customer outcomes

You can strengthen your application by showing how our customer first behaviours resonate with you, and where you may have already demonstrated these.

Job Info

• Job Identification 5543
• Apply Before 10/13/2026, 10:55 PM
• Locations 177 Bothwell Street, Glasgow, G2 7ER, GB Belfast City Hall, Belfast, Antrim, BT1 5AG, GB 136-138 New Street, Birmingham, B2 4QJ, GB 47/49 Queen Street, Cardiff, CF10 2AS, GB Masterton House, Dunfermline, Fife Region, KY11 8NX, GB Richmond Hill, Bournemouth, Dorset, BH2 6EP, GB 1 Gorse Stacks, Chester, CH1 3EQ, GB 83 George Street, Edinburgh, EH2 3ES, GB 94 Briggate, Leeds, LS1 6NP, GB 2 Spring Gardens, Manchester, M2 1EE, GB Jubilee House, Newcastle, NE3 4PL, GB 32 St Stephens Street, Norwich, Norfolk, NR1 3SH, GB Kings Park Road, Northampton, Northamptonshire, NN3 6NW, GB 1 Threadneedle Street, London, Greater London, EC2R 8AY, GB 28 King Street, Maidstone, ME14 1DA, GB 66 Fargate, Sheffield, S1 2HE, GB Nationwide House, Swindon, Wiltshire, SN38 1NW, GB 6 -10 Northgate, Wakefield , WF1 1TA, GB 7/11 Montague Street, Worthing, BN11 3AX, GB