Business Operations Manager/ Business Support Administration – Growing SME

McKinty Associates; Belfast; On-site; GBP 40,000 - 45,000; Full time

Job summary

A growing SME in Belfast seeks a Business Operations Manager to enhance operational efficiencies. The role involves leading a team, managing projects, and improving processes. Strong leadership, organizational skills, and proficiency in Microsoft tools are essential. The position is office based, offering a salary of £40-£45k depending on experience.

Qualifications

• Experience as an Office Operations Manager, Administration Manager, or similar role.
• Background in building maintenance engineering is advantageous.
• Ability to manage various operations and improve processes effectively.

Responsibilities

• Review and enhance operational support and procedures.
• Prepare and present project analysis and KPI reports.
• Guide and manage a team of administrators to enhance performance.

Skills

Leadership

Organizational skills

Project management

Excellent communication

Analytical skills

Microsoft tools proficiency

Job description

Business Operations Manager/ Business Support Administration – Growing SME

Belfast

£40-£45k depending on experience

Overview

Our successful client is looking to recruit a strong Office / Business Operations Manager to join their team. Reporting to the MD you will play a key role in supporting a wide variety of operations and business requirements to effectively enhance efficiencies and decision making. You will be a seasoned process improvement specialist, an organised senior administration manager/ people manager and enjoy working on various projects. The role will combine your strong administration and organisation skills, team leadership as well as contract analysis and some KPI reporting.

About the Company

Working across electrical and gas maintenance services sector they provide support within the public sector including housing. They also have key clients across residential and commercial portfolios. They employ almost 50 made up of engineers and support/helpdesk and their team are long established and have a close team culture. The role will be office based.

About you

• Likely your experience will be in the following area Office based Operations Manager, Administration Manager, Senior Administrator or Office Manager
• Experience within building maintenance engineering in a high volume environment would be really advantageous
• You will be well organised with skills not only in business improvement but also enjoy working with a close knit team in managing various areas within operations. You can build excellent relationships both internally and externally and thrive in a deadline driven environment
• You will enjoy taking on new responsibilities and covering a wide variety of activities.
• You will be an excellent communicator and team player, who can build strong relationships at all levels internally, with customers and within the wider group. You will have excellent project management and organisational skills
• You will champion process improvements and quality across departments
• Expert use of Microsoft tools to improve efficiency and automate workflows

Key Responsibilities

• Review and enhance operational support and develop strong operating procedures in the business
• Prepare and present project analysis and report on weekly monthly updates on targets and upcoming project KPI’s so strong analytical experience is essential
• Guide, manage and lead a team of administrators and support staff allowing them to thrive and grow. This will include providing support and training to enhance internal performance
• Implement systems, policies and processes to ensure operational areas work to the highest level
• Manage internal communications to ensure regular updates to the team
• Be the point of contact for the team in relation to operational issues and also to external clients

Key Skills

• Highly organised with excellent IT and communication skills. Experience of working in an SME and leading a team of support staff
• Leadership and able to build authentic relationships both internally and externally
• Experience of working in a customer centric environment where utilisation and overhead control are essential to profitability
• Excellent management experience, with a focus on deliverables for self and the team

To find out more about this role please apply with your cv.

All enquiries will be treated in strictest confidence