Business Operations Manager

ZipRecruiter; London; Remote; GBP 90,000; Full time

Job summary

A leading recruitment platform is looking for a proactive Business Operations Manager to oversee payment operations and ensure effective reconciliation practices. The ideal candidate will have over 7 years of experience in payment operations and excellent leadership skills. This role offers a competitive salary of £90,000 along with performance-driven bonuses and emphasizes strong relationships with vendors and meticulous operational management.

Qualifications

• 7+ years’ experience in payment operations, banking, fintech, or financial services environments.
• In-depth understanding of reconciliation processes and internal controls.
• Solid background in managing vendor relationships and solving operational challenges.

Responsibilities

• Manage the full cycle of payment processing and reconciliation activities.
• Design, implement, and uphold comprehensive internal control measures.
• Maintain and strengthen relationships with key vendors.
• Oversee and report on key operational metrics and performance indicators.

Skills

Payment processing and reconciliation

Internal control measures

Vendor relationship management

Leadership and collaboration

Problem-solving skills

Attention to detail

Excellent communication

Job description

Job Description

Job Title: Business Operations Manager

Location: Remote – London-based

Employment Type: Full-time

Salary: £90,000 + performance-driven bonus

About the Role

We are working with a leading client seeking a proactive Business Operations Manager to take ownership of their daily payment operations. This pivotal role will focus on driving effective reconciliation practices, ensuring adherence to internal control standards, overseeing vendor partnerships, and delivering outstanding service across all payment channels. You'll be instrumental in building a robust and scalable operational infrastructure that supports future growth.

What You’ll Be Doing

• Manage the full cycle of payment processing and reconciliation activities (across fiat and crypto assets)
• Design, implement, and uphold comprehensive internal control measures
• Maintain and strengthen relationships with key vendors (including PSPs, custodians, and service providers), ensuring service excellence
• Handle operational inquiries promptly, collaborating with internal teams and external partners to resolve issues
• Oversee and report on key operational metrics and performance indicators
• Mentor and develop team members through broad operational exposure and knowledge sharing
• Champion automation initiatives to streamline workflows and enhance efficiency
• Ensure a transparent and scalable model is maintained and continually improved

What You’ll Bring

Experience:

• 7+ years’ experience in payment operations, banking, fintech, or financial services environments
• In-depth understanding of reconciliation processes and internal controls
• Solid background in managing vendor relationships and solving operational challenges
• Proven leadership skills with a track record of cross-team collaboration

Bonus Points For:

• Familiarity with International Financial Systems (IFS)
• Exposure to cryptocurrency and digital asset payments operations
• Experience working in fintech startups or scaling environments

Key Attributes:

• Strong operational ownership with a hands-on leadership style
• Meticulous attention to detail and analytical approach to problem-solving
• Excellent communication skills, both verbal and written
• Compliance-focused with a risk-aware mindset
• Collaborative team leader who excels in building high-performing teams