Business Operations Manager

Tria; Greater London; Hybrid; GBP 60,000 - 65,000; Full time

Job summary

A leading digital solutions firm in Greater London is seeking a Business Operations Manager for a 12-month FTC to enhance organizational efficiency and digital literacy. The role demands collaboration with technical teams to align AI solutions with business needs. Candidates should possess strong skills in process improvement and change management, with a strategic mindset to drive operational outcomes. Competitive salary ranging from £60k to £65k, with flexible onsite requirements.

Qualifications

• Strong understanding of digital transformation and AI's practical use.
• Experience with methodologies like Lean or Six Sigma.
• Knowledge of compliance and operational risk management.

Responsibilities

• Lead digital & AI literacy initiatives across the organization.
• Analyze and redesign business processes for efficiency.
• Work closely with stakeholders to support change initiatives.

Skills

Digital transformation understanding

Business process improvement methodologies

Compliance knowledge

Business process mapping skills

Data analysis abilities

Project management experience

Training design experience

Strategic thinking

Analytical approach

Communication skills

Job description

Business Operations Manager - Digital & AI (12 month FTC to cover maternity leave)

Location: Central London (2-3 days a week onsite)
Salary: £60k - £65k & excellent Benefits

We’re seeking a Business Operations Manager to play a pivotal role in shaping how this organisation works in an increasingly digital and AI‑enabled world. Sitting within the Digital Operations team, this role will focus on improving organisational efficiency, scalability, and decision‑making through two key areas: driving digital and AI literacy across the business and optimising and redesigning business processes to support growth, compliance, and operational excellence. This is a highly collaborative role, working closely with technical teams and stakeholders across the organisation to ensure digital initiatives and AI solutions align with real business needs.

What you’ll be doing

Digital & AI Literacy

• Lead the design and delivery of organisation‑wide digital and AI literacy initiatives
• Embed digital and AI understanding into day‑to‑day decision‑making and operations
• Act as a bridge between technical teams and the wider business, translating complex concepts into practical outcomes

Business Process Improvement

• Analyse, map, and redesign business processes to improve efficiency, scalability, and compliance
• Identify opportunities to streamline operations and reduce risk
• Ensure processes are clearly documented and well communicated to stakeholders

Stakeholder & Change Management

• Work closely with senior leaders, technical teams, and business stakeholders
• Support change initiatives, helping teams adopt new ways of working
• Report progress, outcomes, and impact to senior leadership

What success looks like

• Widespread adoption of digital and AI literacy across the organisation
• Measurable improvements in productivity and informed decision‑making
• Streamlined, well‑documented, and compliant business processes
• Digital and AI initiatives that are practical, well‑governed, and aligned with strategic objectives

What we’re looking for

• Strong understanding of digital transformation and the practical use of AI in business
• Experience with business process improvement methodologies (e.g. Lean, Six Sigma)
• Knowledge of compliance requirements and operational risk management
• Business process mapping and analysis skills
• Data analysis, interpretation, and reporting abilities
• Project management and stakeholder engagement experience
• Designing and facilitating training or capability‑building programmes
• Strategic thinking and ability to align operational improvements with business goals
• Analytical and data‑driven approach
• Confident change agent with the ability to influence across teams
• Excellent communication skills, able to simplify complex ideas

To apply for this opportunity please send your CV asap. We’re looking for someone who can start mid‑January.