Business & Operations Lead

Planna Ltd; Cardiff; Hybrid; GBP 25,000 - 30,000; Full time

Job summary

Planna Ltd, une startup AI en pleine croissance, recherche un Business & Operations Lead à Cardiff. Le candidat idéal aura au moins 2-3 ans d'expérience dans un environnement dynamique, avec des compétences exceptionnelles en communication et en organisation. La mission implique de travailler sur des projets variés tout en collaborant étroitement avec les fondateurs, avec un salaire compétitif et d'excellents avantages.

Benefits

Options d'équité

Nouveau MacBook

Abonnements d'apprentissage en ligne

28 jours de congés

Révision salariale annuelle

Qualifications

• 2-3 ans d'expérience en startup ou environnement à forte croissance.
• Compétent en communication verbale et écrite.
• Capacité à travailler avec des parties prenantes seniors.

Responsibilities

• Gérer les opérations internes et les partenariats.
• Préparer des documents pour des levées de fonds.
• Construire des systèmes pour soutenir la croissance.

Skills

Communication

Organisation

Proactivité

Tools

Trello

GSuite

Figma

Slack

Job description

Location: Cardiff, South Wales

Employment Type: Full time

Location type: Hybrid

Compensation: £25–30K

About Us

We’re a fully funded AI startup, based in Hammersmith and soon opening our second office in Cardiff.

At Planna, we build tools that help people make smarter decisions about their homes -whether that’s diagnosing a boiler issue, planning a loft conversion, or finding a trusted roofer. Our patent-pending AI technology cuts through the noise and helps homeowners figure out what really matters, whether they want to save money, live more sustainably, or boost the long-term value of their biggest asset.

We also work with banks, insurers, and household brands to offer the right products to the right customers at the right time - powered by real-time insights into every home.

With growing monthly users and major partnerships in the works, it’s a great time to join us and help shape what comes next.

The Role

We’re looking for a sharp, hands-on Business & Operations Lead to join our team. You’ll be working closely with the founders on everything from partnerships and product launches to internal ops and customer success.

This is a wide-ranging, high-impact role - ideal for someone who thrives in fast-moving environments, has great instincts, and enjoys making things happen.

Who You Are

• You’ve got 2–3+ years of experience in fast-paced, high-growth environments (startups, scaleups, or relevant industry).
• You’re a clear and confident communicator - both in writing and in person.
• Strong organisational skills and attention to detail – nothing slips through the cracks with you.
• You’re a doer - great at taking a plan and turning it into action.
• You’re proactive, solutions-focused, and comfortable handling ambiguity.
• Confident working with senior stakeholders and execs – you’re great in the room.
• You’re based in (or happy to travel to) Cardiff 2–3 days a week.

Bonus points if you also have:

• Experience in insurance, banking, or property
• Confidence with tools like Trello, GSuite, Figma, Slack
• A good eye for decks and internal docs (Canva, Keynote, etc.)
• Experience setting up internal processes and systems from scratch

What You’ll Be Doing

This is a role with loads of variety - no two weeks will look the same. You’ll be at the heart of the business, helping things run smoothly and pushing big projects forward.

• Keep the internal rhythm of the company ticking -team meetings, OKRs, check-ins
• Prepare materials for fundraising, partnerships, and internal updates
• Build simple, scalable systems and processes to support our growth
• Help manage key relationships with customers, partners, and stakeholders
• Support our public presence - from social media to events and conferences
• Jump into high-priority projects and help solve problems across the business
• Keep our team aligned - improving communication, removing blockers, and keeping everyone moving forward
• Organise and lead product demos

What We Offer

• £25–30K salary
• Equity options
• New MacBook
• Online learning subscription
• Flexible hybrid working (2–3 days a week in our Cardiff office)
• 28 days holiday (plus your birthday off)
• Annual pay review
• Autonomy, ownership, and the chance to shape a growing company
• A friendly, supportive work environment where work-life balance matters

How to Apply

Send us your CV and a short cover letter telling us why this role is a great fit for you.

• You’ll start with a coffee chat in Cardiff with our Head of Product
• Then a follow-up call with our CEO and founder

To apply email your CV and cover letter to [e-mail]