Business Operations, Infrastructure

META; City Of London; On-site; GBP 110,000 - 170,000; Full time

Job summary

Meta is seeking a Staff-level Business Operations professional in London to partner with senior leaders across Infrastructure, Network, Security, and Capacity Ecosystems. You will guide strategic planning, executive communications, and cross-functional initiatives to drive growth and operational excellence at scale.

The role requires 8+ years in business operations or strategy within large technical orgs, with a strong foundation in financial modeling, data analysis, and AI-enabled process

Qualifications

• 8+ years of experience in business operations or strategy for large-scale technical orgs.
• Experience leading strategic planning, goal-setting, and exec reviews in complex environments.
• Ability to apply quantitative methods: financial modeling, data analysis, scenario planning.
• Experience planning in evolving priorities with limited information and dependencies.
• Strong written communication for technical and non-technical stakeholders.

Responsibilities

• Drive operational excellence and scalable process improvements.
• Lead annual goal-setting, OKRs, and multi-year fiscal planning.
• Develop executive-level communications and organizational updates.
• Frame ambiguous challenges and deliver data-driven recommendations.
• Own high-priority cross-functional projects across Infrastructure teams.
• Monitor organizational health and surface risks to leadership.
• Support headcount planning and hiring in partnership with finance.
• Apply financial modeling and data analysis for investment decisions.

Skills

Strategic planning

Data analysis

Financial modeling

Executive communication

Program management

Cross-functional collaboration

Ambiguity management

Stakeholder management

Education

MBA or equivalent

Tools

SQL

AI tools

Job description

Meta's Infrastructure organization builds and operates the foundational systems that power our global products and services. Within Infrastructure, the Network, Infrastructure Security, and Supply Planning and Capacity Ecosystems organizations are critical to ensuring our global infrastructure is connected, secure, and that capacity is delivered and efficiently managed.
As a Staff-level Business Operations professional supporting these organizations, you will serve as a strategic partner to senior leaders, helping them grow, scale, and run the business effectively. You will drive strategic initiatives spanning business planning, objectives and key results frameworks, operational reviews, and process improvements that enable our infrastructure teams to execute and innovate at scale. The ideal candidate brings deep experience operating in complex, technical environments, communicating effectively across all levels of an organization, and translating ambiguous business challenges into structured, actionable plans.

Business Operations, Infrastructure Responsibilities

• Drive operational excellence across the Infrastructure organization by identifying systemic inefficiencies, designing scalable processes, and implementing improvements that measurably enhance team performance and execution velocity
• Lead strategic planning cycles including annual goal-setting, objectives and key results development, multi-year fiscal planning, and headcount resource allocation in partnership with Infrastructure leadership
• Develop and maintain executive-level communications including business reviews, leadership briefings, and organizational updates for internal and cross-functional audiences
• Identify and frame ambiguous organizational challenges, structure analytical approaches, and deliver data-driven recommendations to senior and executive leadership
• Own and drive high-priority special projects and cross-functional initiatives on behalf of Infrastructure leadership, coordinating across engineering, finance, recruiting, and operations teams
• Build and maintain relationships with cross-functional partners across the Infrastructure ecosystem, ensuring alignment on shared priorities and operational dependencies
• Design and implement mechanisms to monitor organizational health, track progress against strategic objectives, and surface risks or blockers to leadership in a timely manner
• Support headcount planning and hiring execution by partnering with recruiting and finance to manage open roles, track pipeline health, and ensure alignment with approved resource plans
• Apply quantitative and analytical methods including financial modeling, scenario planning, and data analysis to support infrastructure investment decisions and capacity planning trade-offs
• Mentor other business operations professionals and contribute to the development of best practices, playbooks, and operational frameworks that scale across the broader Infrastructure organization

Minimum Qualifications

• 8+ years of experience in business operations, strategy, program management, or a related function supporting large-scale technical or infrastructure organizations
• Experience leading strategic planning processes including goal-setting frameworks, resource planning, and executive business reviews in complex, matrixed environments
• Experience applying quantitative and analytical methods to solve business problems, including financial modeling, data analysis, and scenario planning
• Experience defining and executing plans in environments with evolving priorities and incomplete information, including scoping projects, identifying dependencies, and adapting plans based on new data
• Experience communicating complex operational and strategic topics in writing to both technical and non-technical stakeholders across multiple levels of an organization

Preferred Qualifications

• MBA or equivalent advanced degree in business, finance, engineering, or a related field
• Experience working within or directly supporting infrastructure, network, security, or capacity planning engineering organizations
• Experience querying and analyzing data using SQL or similar tools to generate business insights and support operational decision-making
• Experience integrating AI tools to optimize or redesign operational workflows and drive measurable efficiency or quality improvements
• Demonstrated ability to integrate AI tools to optimize/redesign workflows and drive measurable impact (e.g., efficiency gains, quality improvements)
• Demonstrated ongoing AI skill development (e.g., prompt/context engineering, agent orchestration) and staying current with emerging AI technologies
• Experience adhering to and implementing responsible, ethical AI practices (e.g., risk assessment, bias mitigation, quality and accuracy reviews)

About Meta

Meta builds technologies that help people connect, find communities, and grow businesses. When Facebook launched in 2004, it changed the way people connect. Apps like Messenger, Instagram and WhatsApp further empowered billions around the world. Now, Meta is moving beyond 2D screens toward immersive experiences like augmented and virtual reality to help build the next evolution in social technology. People who choose to build their careers by building with us at Meta help shape a future that will take us beyond what digital connection makes possible today—beyond the constraints of screens, the limits of distance, and even the rules of physics.

Equal Employment Opportunity

Meta is proud to be an Equal Employment Opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. You may view our Equal Employment Opportunity notice here. Meta is committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, fill out the Accommodations request form.