Business Officer

CEMP; East Devon; On-site; GBP 24,000 - 26,000; Full time

Job summary

Norfolk County Council is seeking a Temporary Business Officer for the Deprivation of Liberty Safeguards (DoLS) Team. This role involves processing applications, triaging calls, and administrative support, with a hybrid working arrangement and opportunities for skill development in a supportive environment.

Benefits

Generous holiday entitlement

Health and Wellbeing services

Flexible working options

Employee discounts through Norfolk Rewards

Local Government Pension Scheme

Referral bonus for hard-to-fill roles

Qualifications

• Working knowledge of Teams, Excel, data entry.
• Experience in administrative support.
• Ability to multitask and adapt in a fast-paced environment.

Responsibilities

• Triaging calls and processing DoLS applications.
• Completing administrative tasks and referrals.
• Coordinating with team members to ensure timely processing.

Skills

Microsoft Teams

Excel

Data entry

Multitasking

Adaptability

Respect for sensitive data

Job description

Business Officer 8428 | Fixed term contract until 31 March 2026 | £24,790 to £25,183 per annum (Scale D) | 37 hours per week | County Hall, Norwich

Norfolk County Council invites you to be part of our dynamic Deprivation of Liberty Safeguards (DoLS) Team. We are seeking a Temporary Business Officer to play a vital role in triaging calls to the wider team, processing and completing DoLS applications and authorisations.

Business Support is an essential part of our team. The DoLS Team works closely with care homes, hospitals, members of the public, advocacy organisations, and other Norfolk County Council colleagues. The team is responsible for assessing individuals who lack capacity to consent to their care arrangements.

The Business Officer will assist with processing new referrals into the team, completing administrative tasks, and ensuring the timely processing of new applications. Main responsibilities include working with our other Business Officer, the Teams Assistant Practitioner, and the Senior Business Officer. Tasks involve answering and signposting calls, processing referrals, contacting care homes, and monitoring inboxes. The role requires a team player with working knowledge of Teams, Excel, data entry, and Microsoft Outlook. Multitasking, flexibility, adaptability, a positive attitude, and respect for sensitive data are essential.

This is an exciting opportunity to join the DoLS Team as we develop the service and provide opportunities to learn new skills within a supportive environment. The role offers a hybrid working arrangement, combining remote and office-based work at County Hall. If you are a committed, proactive team player with a 'can do' attitude, we encourage you to apply.

For an informal discussion about this vacancy and job share arrangements, please contact Deborah Parish at 01603 217603 or Daryl Nobbs at 01603 989951.

Interviews are scheduled to take place during the week commencing 14th July.

Benefits of working for Norfolk County Council include:

• Competitive salary
• Generous holiday entitlement
• Health and Wellbeing services, including physiotherapy and counselling
• Flexible working options, including flexi-time, part-time, remote, and hybrid working
• Employee discounts through Norfolk Rewards
• A Blue Light card for Fire Service and Social Care Workers
• Relocation expenses (where applicable)
• Travel expense advances
• Local Government Pension Scheme with employer contributions, life assurance, and dependants' pensions
• Tax-efficient benefits such as extra pension contributions and bike schemes
• Tax-efficient car lease scheme for low-emission vehicles (subject to eligibility)
• Referral bonus for hard-to-fill roles

Before applying, please read the full Job Description and Person Specification to demonstrate how you meet the criteria. Additional information on our Terms and Conditions is available on our website.

Existing Norfolk County Council employees can view and apply for vacancies via myOracle using their @norfolk.gov.uk or @nccal.ac.uk email addresses.

Note: Priority consideration may be given to current employees at risk due to restructuring or in redeployment. The redeployment closing date is 30 June 2025 at 23:59. Other applicants should apply by 7 July 2025 at 23:59.