Business/Office Administrator

Really Awesome Coffee; Midlands; On-site; GBP 26,000 - 30,000; Full time

Job summary

A leading mobile café franchise in Coalville is seeking an enthusiastic office administrator to support various business functions. This full-time role encompasses administration tasks, sales support, and occasional warehouse responsibilities. Ideal candidates will demonstrate strong organizational and communication skills, along with a commitment to high customer service standards.

Qualifications

• Strong administrative skills with experience in a busy office environment.
• Excellent telephone manner and superb written communication skills.
• Aptitude for learning IT systems and a commitment to customer service.

Responsibilities

• Day-to-day administration for the main and partner businesses.
• Answering phones, dealing with emails, and managing visitor reception.
• Picking and packing products, checking inventory, and maintaining stock levels.

Skills

Organisational skills

Customer service

Communication skills

Microsoft Office

Tools

Excel

Google Sheets

Job description

Starting Salary £26,000 (dependent on experience)

Full time: 40 hours per week -08:30 - 17:00, Mon to Fri (very occasional weekend work)

Location: Coalville, Leicestershire

Reports to: Warehouse and Inventory Manager

We are looking for an enthusiastic office administrator to join our fast-growing Mobile Café Franchise business. This is a varied role, involving day to day administration for the main business and partner businesses, alongside sales/event/marketing support and assisting with picking and packing within the warehouse when required.

The role is primarily office based with occasional warehouse work; duties and responsibilities (spanning across main and partner businesses) include but not limited to:

• Answering phones, dealing with customer emails and requests
• Reception entry monitoring and greeting visitors
• Refreshments for visitors
• Responding to time sensitive franchisee issues and queries
• Checking inventory and maintaining stock levels
• Picking, packing and arranging collection and delivery of products
• Compiling and sending out regular customer correspondence
• Assisting with new franchisee administration tasks
• Liaising with clients and potential customers on the telephone
• Coordinating, scheduling and organising meetings and subcontractor works
• Filing, typing, drafting, scanning, copying, administrative functions, taking notes or minutes
• Directing event enquiries to the correct Franchisee or head office team member
• Supporting at consumer facing shows and events
• Assisting with social media posts
• Supporting Sales and Recruitment Manager with new Franchisee leads and discovery bookings
• Processing and uploading new leads to the database
• Carrying out follow up sales calls when required
• Booking travel and accommodation for field-based Hospitality Support Team
• Maintaining office cleanliness, including weekly vacuum cleaning, emptying bins as/when required

We are looking for someone with strong administrational skills, significant experience within a busy office environment and who will enjoy the varied nature of this role.

Applicants must have an excellent telephone manner combined with superb oral and written communication skills; as well as a good working knowledge of Microsoft Office applications, including proficient use of Excel and google sheets.

A good aptitude for learning basic IT systems is also important and a genuine commitment to high levels of customer service is essential.

A large portion of the tasks involved with this role will require good organisational skills, along with a high degree of self-motivation and the ability to manage your own workload.

As we are a small team, a helpful attitude and willingness to pitch in with other tasks outside of the role when required is extremely important.

Ideally hold a UK driving licence but not essential.