Business Manager - EOI

80 Reed in Partnership Ltd; Chatham; On-site; GBP 35,000 - 43,000; Full time

Benefits offered by this job

25 days annual leave

Reed Pension Scheme

Leadership training

Job summary

80 Reed in Partnership Ltd is seeking a Business Manager to lead a team of Progression Coaches, supporting unemployed job seekers with intensive personal guidance. You will oversee daily operations, drive performance against KPIs, and build strong relationships with stakeholders to maximise opportunities.

The role involves travel across Kent and Sussex, with a base salary in the £34,750–£43,000 range. A pro-rata option for part-time hours is considered, and the position is office-based with

Qualifications

• Experience in leading a team and achieving targets.
• Strong communication and stakeholder management skills.
• Experience in a role with KPIs and performance forecasting.

Responsibilities

• Lead and motivate a team of Progression Coaches to support unemployed job seekers.
• Oversee daily operations and ensure high-quality service delivery.
• Manage stakeholder relationships to maximise referrals and employment opportunities.
• Monitor performance against KPIs and support staff development.

Skills

Team management

Leadership

Stakeholder management

Performance targets

People development

IT skills

Education

2 A-Levels or Level 3 Diploma

GCSE English Language Grade B

Tools

MS Office

CRM systems

Job description

Reed in Partnership has been delivering public services since 1998. We are a British, family-owned company, whose mission has always been to positively transform people and their communities. This is reflected in our services, which we deliver to help people from all backgrounds and circumstances to change their lives for the better.

Pay Range £34,750 - £43,000. Working Hours/Pattern: Full-time, although we would be happy to consider applicants who are looking to work on a part time basis. The role is office based but will involve travel across Kent & Sussex.

What is the role about?

The Business Manager is responsible for leading and motivating a team of Progression Coaches to support caseloads of unemployed job seekers with intensive personal support, ensuring high-quality service delivery and adherence to performance targets. This role will require you to oversee daily operations, manage team development, and build strong relationships with stakeholders to maximise support and employment opportunities.

Just some of your day-to-day responsibilities will include:

• Taking Ownership – Implementing strategies aimed at upskilling your local community members and overcoming barriers to employment; Monitor and manage office and individual performance against Key Performance Indicators (KPIs).
• Working Together – Managing, motivating, and directing staff, ensuring they meet and exceed performance targets and Key Performance Indicators (KPIs); Overseeing staff development, including performance management, identifying skills gaps, and coaching/mentoring; Maintaining productive relationships with internal and external stakeholders to maximise referrals and participant employment opportunities.
• Being Fair, Open, and Honest – Managing Profit and Loss reports and monthly financial forecasting.

What’s in it for you?

A generous base salary (pro-rata for part time), and great flexibility with your working schedule, we offer training, development and progression opportunities. You will have access to the range of Reed in Partnership benefits, which include:

• 25 days annual leave (pro-rata for part time) plus statutory bank holidays
• Reed Pension Scheme
• Award Winning Management & Leadership training
• Professional & Personal Development Funds
• Bi-annual pay reviews
• Plus much more that can be found Here

To be successful in this role, we are looking for someone with:

• Previous direct line management of a team
• Experience in a sales, customer service or recruitment industry
• Track record of working and achieving targets personally as well as managing team targets
• Experience in people management including training, coaching, performance management and recruitment.
• Strong administration and IT skills
• Assertiveness, Resilience and good Decision-making skills
• A minimum of 2 A-Levels or an equivalent Level 3 Diploma GCSE English Language at a minimum of a Grade B (or equivalent Level 2 qualification). OR achievement of a Level 2 in Literacy Assessment at interview stage
• Personal circumstances include willingness to travel within the patch (e.g. to meet Progression Coaches/participants/Employers)
• Willingness to work flexibly and ability to travel across a large region

Desirable Criteria:

• Interest in people and willingness to learn.
• Knowledge of welfare/benefits system.
• Degree or relevant qualification. Degree topics may include; psychology, sociology, social care/science. Relevant qualifications would include Information Advice and Guidance NVQs, Brokerage Standard, Social Work qualifications or qualifications relating to welfare to work.
• Fluency in more than one language

We aim to ensure that no candidate or employee receives less favourable treatment on the grounds of gender, race, disability, sexual orientation, religion or belief, age, gender reassignment, marital or civil partnership status, pregnancy or maternity.

We offer a guaranteed interview scheme for disabled applicants who meet the minimum criteria.

Whilst some roles are advertised as Full-Time, we may be able to consider applicants who are looking to work on a Part-Time basis. Please note our ability to accommodate flexible working arrangements will vary from role to role, dependent on business requirements.

We have an on-going strategic priority to make this a great place to work. We are a family-owned company. We think this makes us unique compared to a lot of other companies. It is fundamental to the way our workplaces operate, the decisions we make and how we treat each other. Our workplaces have been recognised for multiple awards. Most recently we were really proud to be presented with three UK Employee Experience Awards in 2022: Gold for Best Talent Management Programme, Silver for Diversity and Inclusion and Bronze for Best Large Company to Work For. Our Work Experience is the combination of everything that's unique about us: our culture, our core values, our company meetings, our commitment to sustainability, our recognition programs, but most importantly, it's our people. Our employees are self-disciplined, hard working, curious, trustworthy, humble, and truthful. They make choices according to what is best for the team, they live for opportunities to collaborate and make a difference, and they make us the #1 Top Workplace in the area.