Business Manager (Dereham/North Walsham)

Seetec Group Ltd.; North Walsham; Hybrid; GBP 36,000 - 42,000; Full time

Job summary

A leading employability service provider in the UK is seeking a dynamic Business Manager to oversee the Restart Team. This role involves driving operational excellence and managing contracts to deliver outstanding performance and achieve KPIs. The ideal candidate has extensive leadership experience and a thorough understanding of the local labour market. Benefits include a competitive salary of £36,000 to £42,000, 25 days annual leave, healthcare cash plan, and opportunities for career progression.

Benefits

25 days annual leave + Bank Holidays + Birthday Day off

Pension - 5% Employee 5% Employer

Healthcare Cash Plan

Annual Pay Review

Refer a Friend Scheme

Access to BenefitHub for discounts

Qualifications

• Extensive leadership and management experience is essential.
• Must be fully IT literate in Microsoft Office programmes.
• Experience in delivering services to meet contractual and quality standards.

Responsibilities

• Deliver all contracts while achieving KPI’s across customer standards.
• Review management information to identify and address potential risks.
• Implement performance management metrics and coach staff.

Skills

Leadership and management experience

IT literate in Microsoft Office and digital technologies

Experience in target-driven environments

Knowledge of employability industry

Driving license

Education

GCSE or equivalent in English and Maths at Grade C or above

Recognised management or leadership qualifications (Level 3 and above)

Tools

Microsoft Teams

Excel

Word

Job description

We’re seeking a dynamic and experienced Business Manager to lead our Restart Team and drive operational excellence across our contracts.

In this pivotal role, you’ll be responsible for overseeing the efficiency of business operations while shaping strategic goals for future growth. You’ll identify opportunities for collaboration to enhance performance across contracts, evaluate current practices, and implement improvements that deliver measurable results.

You’ll bring extensive leadership and management experience, along with a deep understanding of the local labour market in the advertised geographical area. You’ll be adept at managing multiple contracts and projects simultaneously, with a sharp eye for detail and a commitment to excellence.

If you're a strategic thinker with a passion for driving performance and making a real difference, we’d love to hear from you.

In return for your dedication, knowledge, and commitment, we’re offering a competitive salary range £36,000 to £42,000 per annum (dependent on experience) with these great benefits:

• 25 days annual leave + Bank Holidays + Birthday Day off (with the opportunity to buy additional days)
• Pension - 5% Employee 5% Employer
• Healthcare Cash Plan, incl. 3 x salary life assurance
• Annual Pay Review
• Refer a Friend Scheme
• Free access to BenefitHub – an online portal with access to a wide range of retail discounts, cycle to work scheme and additional voluntary benefits

There’s also the opportunity to progress your career!

Location: You will be responsible for both of our offices in Dereham and North Walsham

Hours: 37 hours a week. Monday to Thursday 8.30 am to 5pm, Friday 8.30 am to 4.30pm

Closing Date: 21 October 2025

Key Responsibilities

• Responsibility to deliver all contracts within your center(s) and delivery of all contractually set KPI’s across a range of metrics eg. customer services standards, performance, financial, compliance and quality.
• Regularly review management information to identify emerging trends to proactively address potential risk areas across contracts (performance, compliance, quality and staffing resources).
• Implement Performance Management metrics, identifying skills gaps, mentoring and coaching staff
• Working with Quality and Compliance teams, ensure checks and controls are in place, which are regularly reviewed and are adhered to.
• Develop and maintain relationships with external stakeholders, including central government agencies, local authorities and other key customers, to enhance Seetec Pluss.

Skills and Experience

• Extensive leadership and management experience
• GCSE or equivalent in English and Maths at Grade C or above
• Fully IT literate in using a range of Microsoft Office programmes to include 365 products and modern digital technologies, i.e. Microsoft Teams, Excel, Word, etc.
• Extensive experience of working in a target driven environment
• Experience of delivering services to meet contractual and quality standards
• Extensive knowledge of the employability industry
• Experience of working with people in ‘advice & guidance’ environments
• Recognised management or leadership qualifications – (Level 3 and above)
• Full driving license

Additional Information

Seetec is one of the UK’s leading providers of employability and health services, supporting thousands of people to move into employment each year. Committed to empowering people to better their lives, Seetec supports individuals from all walks of life to enter and progress in the world of work.

Seetec is committed to safeguarding and promoting the welfare of young people and vulnerable adults and expects all staff to share and uphold this commitment in conjunction with the requirements of the Prevent Duty and the positive promotion of modern British values.

Seetec is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy and maternity.