Business Manager

Focus 5 Recruitment; York and North Yorkshire; On-site; GBP 70,000 - 100,000; Full time

Job summary

Focus 5 Recruitment is partnering with a fast-growing, premium customer-focused business to recruit an experienced Business Manager to drive day-to-day operations and the commercial performance of a site. The role demands hands-on leadership, accountability for revenue, KPIs and P&L, and the ability to lead a high-performing, multi-disciplinary team.

The successful candidate will own site revenue targets, sales performance and the overall customer journey, while collaborating with Head Office to

Qualifications

• Proven experience managing the overall performance of a business, site, branch or unit.
• Genuine accountability for P&L, revenue, sales numbers and commercial performance.
• Experience across sales, marketing, partnerships and team management.
• Experience leading and developing a high-performing team.

Responsibilities

• Take full ownership of the day-to-day running and commercial performance of the site.
• Own revenue targets, sales numbers, KPIs and overall business performance.
• Manage and understand the site P&L, budgets and operating costs.
• Drive sales performance, conversion and customer journey metrics.
• Maximise diary, capacity and resource utilisation.
• Identify root causes and implement effective solutions.
• Lead and develop the team, holding people to performance expectations.
• Oversee customer experience and site presentation.
• Work with Head Office on targets, performance and opportunities for improvement.

Skills

P&L ownership

Sales performance

Team leadership

Customer experience

Job description

Focus 5 Recruitment are working with a fast-growing, premium customer-focused business to recruit an experienced Business Manager to take overall responsibility for the day-to-day running and commercial performance of one of their sites.

This is a senior, hands-on leadership role for someone who is used to running a business, unit or customer-facing operation as if it were their own. You'll be responsible for the people, performance, customer experience and commercial results of the site, working closely with senior stakeholders and a wider Head Office team.

This role would suit someone with experience as a General Manager, Business Manager, Operations Manager, Practice Manager, Site Manager or similar, particularly someone who has had genuine responsibility for revenue, sales performance, KPIs, budgets and P&L.

This is not simply an operational management role.

We’re looking for someone commercially driven who is passionate about making their business unit successful and comfortable being accountable for the numbers. You'll own site revenue targets, sales KPIs, conversion performance, capacity utilisation, operating spend and overall business performance.

You'll lead and motivate a high-performing, multi-disciplinary team, solve problems at root cause and take a practical, solutions-focused approach to improving performance and customer experience.

The Role

As Business Manager, you will be the key point of accountability for the day-to-day running of the site.

You will be responsible for:

• The overall commercial performance of the business
• Revenue targets and sales performance
• P&L and operating efficiency
• Sales conversion and customer journey performance
• Diary, capacity and resource utilisation
• Team leadership and performance
• Customer experience and site presentation

Key Responsibilities

• Take full ownership of the day-to-day running and commercial performance of the site
• Own revenue targets, sales numbers, KPIs and overall business performance
• Manage and understand the site P&L, budgets and operating costs
• Drive sales performance, conversion and customer journey metrics
• Maximise diary, capacity and resource utilisation
• Identify the root cause of issues and implement effective solutions
• Manage, motivate and develop the team, holding people accountable for performance
• Own the customer experience from initial arrival through to completion of the customer journey
• Lead daily team meetings and ensure the team is aligned on priorities and performance
• Work closely with Head Office and senior stakeholders on targets, performance and business improvement
• Build relationships with complementary local businesses and partners to increase profile and generate opportunities
• Oversee local stock, ordering and operating requirements

A Typical Day

Your day could include:

• Leading the morning team huddle and setting the agenda for the day
• Reviewing performance against revenue and sales targets
• Driving capacity and diary utilisation
• Reviewing conversion and customer journey performance
• Supporting and challenging team members to deliver against their KPIs
• Monitoring the customer experience and overall presentation of the site
• Reviewing operating costs and commercial performance
• Working with Head Office on targets, performance and opportunities for improvement

What We’re Looking For

We're looking for someone who can genuinely run a business or site as if it were their own, with the drive, resilience and commercial focus to make it successful.

You'll ideally have experience managing a customer-facing business, site, unit or operation and be comfortable taking responsibility for the numbers.

We're particularly interested in people who have:

• Proven experience managing the overall performance of a business, site, branch or unit
• Genuine accountability for P&L, revenue, sales numbers and commercial performance
• Experience across sales, marketing, partnerships and team management
• Experience leading and developing a high-performing team
• A commercially minded, sales-focused and solutions-driven approach
• The ability to analyse performance, identify root causes and take action to improve results
• The confidence and resilience to challenge performance, handle pressure and hold people accountable
• Strong relationship-building skills and experience developing local commercial partnerships
• High standards when it comes to customer experience and presentation

Experience within healthcare, retail or a similar regulated customer-facing environment would be advantageous, but it is not essential.

Commercial leadership, sales performance, partnerships and the ability to build a successful business are what really matter.

The Opportunity

This is an excellent opportunity for an experienced, commercially focused manager to take genuine ownership of a high-performing site and play a key role in driving its continued growth.

If you're someone who gets energy from improving performance, takes pride in leading and motivating a great team, enjoys finding solutions and is genuinely passionate about making a business successful, this could be an excellent opportunity.