Business Manager

Reed In Partnership; Newcastle upon Tyne; On-site; GBP 34,000 - 41,000; Full time

Benefits offered by this job

25 days annual leave

Reed Pension Scheme

Management & Leadership training

Professional & Personal Development F​

Bi-annual pay reviews

Job summary

Reed in Partnership is seeking a Business Manager to lead a Progressive Coaches team and drive performance across the North East. The role combines people management, stakeholder engagement, and proactive strategy execution to maximise employment outcomes.

You will oversee daily operations, support staff development, and work with partners to convert opportunities into lasting employment, while upholding the organisation’s values and commitments.

Qualifications

• Experience in direct line management of a team.
• Track record of achieving targets personally and managing team targets.
• Experience in sales, customer service or recruitment.
• Strong administration and IT skills.
• Willingness to travel across the patch.

Responsibilities

• Taking Ownership: Implement strategies aimed at upskilling local community members and overcoming barriers to employment.
• Monitor and manage office and individual performance against KPIs.
• Working Together: Managing, motivating, and directing staff to meet performance targets and KPIs.
• Overseeing staff development, including performance management, identifying skills gaps, and coaching/mentoring.
• Maintaining productive relationships with internal and external stakeholders to maximise referrals and employment opportunities.
• Being Fair, Open, and Honest: Managing Profit and Loss reports and monthly financial forecasting.

Skills

People management

Leadership

Target achievement

Performance management

Stakeholder relationships

Education

2 A-Levels or Level 3 Diploma

GCSE English Language (Grade B)

Degree or relevant qualification

Tools

Microsoft Office

Job description

Reed in Partnership has been delivering public services since 1998. We are a British, family-owned company, whose mission has always been to positively transform people and their communities. This is reflected in our services, which we deliver to help people from all backgrounds and circumstances to change their lives for the better.Pay Range£33,750 - £41,000Working Hours/Pattern:Full-time, although we would be happy to consider applicants who are looking to work on a part time basis. If you would like to explore this further please discuss this with the talent partner for this role. Please note our ability to accommodate flexible working arrangements will vary from role to role, dependent on business requirements.Job DescriptionDo you pride yourself on your ability to lead and motivate a team?Do you possess great people management skills and a passion for driving performance?Consider the role of a Business Manager at Reed in Partnership!This role is office based but will involve travel across the North East also.Please Note, these roles are expressions of interest only at this point. We are currently working on a number of exciting opportunities within this area and are looking to build a pipeline of talent to allow us to work quickly upon contract award. We will be in a position to be able to begin the formal recruitment process in the coming weeks and we will be in touch to discuss the next steps of your expression of interest as soon as possible.Who we are:Reed's Employability Division aims to positively transform lives by helping individuals who are unemployed, economically inactive, or facing challenges such as health conditions, disabilities, or caring responsibilities to find sustainable employment. Through a wide range of tailored support services including one-to-one careers guidance, CV writing, interview preparation, and skills training, we have supported over 250,000 people on their journey into work.The new Confident Futures programme, funded by the Department for Work and Pensions (DWP), is designed to support Universal Credit claimants with long-term health conditions. It is a voluntary programme focused on helping participants move closer to work by improving confident, wellbeing, skills, stability and readiness for work. What is the role about?The Business Manager is responsible for leading and motivating a team of Progression Coaches to support caseloads of unemployed job seekers with intensive personal support, ensuring high-quality service delivery and adherence to performance targets. This role will require you to oversee daily operations, manage team development, and build strong relationships with stakeholders to maximise support and employment opportunities.Just some of your day-to-day responsibilities will include:Taking OwnershipImplementing strategies aimed at upskilling your local community members and overcoming barriers to employmentMonitor and manage office and individual performance against Key Performance Indicators (KPIs).Working TogetherManaging, motivating, and directing staff, ensuring they meet and exceed performance targets and Key Performance Indicators (KPIs)Overseeing staff development, including performance management, identifying skills gaps, and coaching/mentoringMaintaining productive relationships with internal and external stakeholders to maximise referrals and participant employment opportunitiesBeing Fair, Open, and HonestManaging Profit and Loss reports and monthly financial forecastingWhat’s in it for you?A generous base salary (pro-rata for part time), and great flexibility with your working schedule, we offer training, development and progression opportunities. You will have access to the range of Reed in Partnership benefits, which include:25 days annual leave (pro-rata for part time) plus statutory bank holidaysReed Pension SchemeAward Winning Management & Leadership trainingProfessional & Personal Development FundsBi-annual pay reviewsPlus much more that can be found HereThe Business Manager role offers immense satisfaction of leading a team that helps people overcome barriers and secure lasting employment, making a real difference in your community every day. At Reed in Partnership, our values—Fair, Open & Honest, Take Ownership, and Work Together—guide everything we do. Join us in delivering services that make a real difference.To be successful in this role, we are looking for someone with:Previous direct line management of a teamExperience in a sales, customer service or recruitment industryTrack record of working and achieving targets personally as well as managing team targetsExperience in people management including training, coaching, performance management and recruitment.Strong administration and IT skillsAssertiveness, Resilience and good Decision-making skillsA minimum of 2 A-Levels or an equivalent Level 3 DiplomaGCSE English Language at a minimum of a Grade B (or equivalent Level 2 qualification). OR achievement of a Level 2 in Literacy Assessment at interview stagePersonal circumstances include willingness to travel within the patch (e.g. to meet Progression Coaches/participants/Employers)Willingness to work flexibly and ability to travel across a large regionDesirable Criteria:Interest in people and willingness to learn.Knowledge of welfare/benefits system.Degree or relevant qualification. Degree topics may include; psychology, sociology, social care/science. Relevant qualifications would include Information Advice and Guidance NVQs, Brokerage Standard, Social Work qualifications or qualifications relating to welfare to work.Fluency in more than one languageWe aim to ensure that no candidate or employee receives less favourable treatment on the grounds of gender, race, disability, sexual orientation, religion or belief, age, gender reassignment, marital or civil partnership status, pregnancy or maternity. We offer a guaranteed interview scheme for disabled applicants who meet the minimum criteria.