Business Manager

Reed; Newcastle; On-site; GBP 34,000 - 41,000; Full time

Benefits offered by this job

25 days annual leave

Reed Pension Scheme

Management & Leadership training

Development Funds

Bi-annual pay reviews

Other Reed benefits

Job summary

Reed in Partnership is recruiting a Business Manager to lead a team across the North East, driving performance and employment outcomes. The role is office-based with travel, offering a generous salary and flexible working arrangements depending on business needs.

You will manage a progression coaching team, oversee operations, and engage with stakeholders to maximise opportunities for unemployed job seekers. A supportive career path awaits.

Qualifications

• Direct line management experience.
• Experience in sales, customer service or recruitment industry.
• Proven track record of meeting targets as an individual and as a team.
• People management including training, coaching, performance management and recruitment.
• Strong administration and IT skills.
• Assertiveness and resilience with good decision-making abilities.
• GCSE English Language at Grade B or equivalent.
• Willingness to travel across a large region.

Responsibilities

• Take ownership of local Performance improvement strategies.
• Monitor and manage office and individual performance against KPIs.
• Lead, motivate and direct staff to meet and exceed targets.
• Oversee staff development, including performance management and coaching.
• Maintain relationships with internal and external stakeholders to maximise referrals and employment opportunities.
• Manage Profit and Loss reports and monthly financial forecasting.

Skills

Direct line management

Sales & Customer service

Target achievement

People management

Training & coaching

IT skills

Decision making

Travel willingness

Education

GCSE English (Grade B)

A-Levels

Level 3 Diploma

Job description

Reed in Partnership has been delivering public services since 1998. We are a British, family-owned company, whose mission has always been to positively transform people and their communities. This is reflected in our services, which we deliver to help people from all backgrounds and circumstances to change their lives for the better.

Pay Range

£33,750 - £41,000

Working Hours/Pattern:

Full-time, although we would be happy to consider applicants who are looking to work on a part time basis. If you would like to explore this further please discuss this with the talent partner for this role. Please note our ability to accommodate flexible working arrangements will vary from role to role, dependent on business requirements.

Job Description

Do you pride yourself on your ability to lead and motivate a team?

Do youpossessgreat people management skills and a passion for driving performance?

Consider the role of a Business Manager at Reed in Partnership!

This role is office based but will involve travel across the North East also.

Who we are:

Reed’s Employability Division aims to positively transform lives by helping individuals who are unemployed, economically inactive, or facing challenges such as health conditions, disabilities, or caring responsibilities to find sustainable employment. Through a wide range of tailored support services including one-to-one careers guidance, CV writing, interview preparation, and skills training, we have supported over 250,000 people on their journey into work.

The new Confident Futures programme, funded by the Department for Work and Pensions (DWP),is designed to support Universal Credit claimants with long-term health conditions. It is a voluntary programme focused on helping participants move closer to work by improving confident, wellbeing, skills,stabilityand readiness for work.

What is the role about?

The Business Manageris responsible forleading and motivating a team ofProgression Coachesto support caseloads of unemployed job seekers with intensive personal support,ensuring high-quality service delivery and adherence to performance targets. This role will require you to oversee daily operations, manage team development, and build strong relationships with stakeholders to maximisesupport and employment opportunities.

Just some of your day-to-day responsibilities will include:

Taking Ownership

• Implementing strategies aimed at upskilling your local community members and overcoming barriers to employment

• Monitor and manage office and individual performance against Key Performance Indicators (KPIs).

Working Together

• Managing, motivating, and directing staff, ensuring they meet and exceed performance targets and Key Performance Indicators (KPIs)

• Overseeing staff development, including performance management,identifyingskills gaps, and coaching/mentoring

• Maintaining productive relationships with internal and external stakeholders to maximise referrals and participant employment opportunities

Being Fair, Open, and Honest

• Managing Profit and Loss reports and monthly financial forecasting

What’sin it for you?

A generous base salary (pro-rata for part time), and great flexibility with your working schedule, we offer training,developmentand progression opportunities. You will have access to the range of Reed in Partnership benefits, which include:

• 25 days annual leave (pro-rata for part time) plus statutory bank holidays

• Reed Pension Scheme

• Award Winning Management & Leadership training

• Professional & Personal Development Funds

• Bi-annual pay reviews

• Plusmuch more that can be found

The Business Manager role offers immense satisfaction of leading a team that helps people overcome barriers and secure lasting employment, making a real difference in your community every day. At Reed in Partnership, our values—Fair, Open & Honest, Take Ownership, and Work Together—guide everything we do. Join us in delivering services that make a real difference.

To be successful in this role, we are looking for someone with:

• Previousdirect line management of a team

• Experience in a sales, customerserviceor recruitment industry

• Track recordof working and achieving targets personally as well as managing team targets

• Experience in people management including training, coaching, performancemanagementand recruitment.

• Strong administration and IT skills

• Assertiveness,Resilienceand good Decision-making skills

• A minimum of 2 A-Levels or an equivalent Level 3 Diploma

• GCSE English Language at a minimum of a Grade B (or equivalent Level 2 qualification). OR achievement of a Level 2 in Literacy Assessment at interview stage

• Personal circumstances include willingness to travelwithin the patch(e.g. to meet Progression Coaches/participants/Employers)

• Willingness to work flexibly and ability to travel across a large region

Desirable Criteria:

• Interest in people and willingness to learn.

• Knowledge of welfare/benefits system.

• Degree or relevant qualification. Degree topics may include; psychology, sociology, social care/science. Relevant qualifications would include Information Advice and Guidance NVQs, Brokerage Standard, Social Work qualifications or qualifications relating to welfare to work.

• Fluency in more than one language

We aim to ensure that no candidate or employee receives less favourable treatment on the grounds of gender, race, disability, sexual orientation, religion or belief, age, gender reassignment, marital or civil partnership status, pregnancy or maternity. We offer a guaranteed interview scheme for disabled applicants who meet the minimum criteria.