Business Manager

80 Reed in Partnership Ltd; North East; On-site; GBP 34,000 - 41,000; Full time

Benefits offered by this job

25 days annual leave

Pension scheme

Leadership & management training

Personal development funds

Bi-annual pay reviews

Job summary

Reed in Partnership is seeking a Business Manager to lead a team of Progression Coaches across County Durham & Tees Valley, driving performance and excellent service delivery. This office-based role involves some travel and is prospectively filled as opportunities arise in the region.

We welcome candidates for full-time roles, with flexibility for part-time arrangements where feasible. A strong track record in managing performance and stakeholder relationships is essential.

Qualifications

• Proven line management of a team.
• Experience in sales, customer service or recruitment.
• Evidence of hitting personal and team targets.
• People management including training, coaching and performance management.
• Strong administration and IT skills.
• Willingness to travel within the patch and across a large region.

Responsibilities

• Taking ownership of strategies to upskill local community members and overcome barriers to employment.
• Monitor and manage office and individual performance against KPIs.
• Motivate and direct staff to meet and exceed targets and KPIs.
• Maintain relationships with internal and external stakeholders to maximise referrals and participant employment opportunities.

Skills

Team leadership

People management

Target achievement

Communications

Adaptability

Education

A-Levels or Level 3 Diploma

GCSE English Language Grade B or Level 2 Literacy

Job description

Reed in Partnership has been delivering public services since 1998. We are a British, family-owned company, whose mission has always been to positively transform people and their communities. This is reflected in our services, which we deliver to help people from all backgrounds and circumstances to change their lives for the better.

Pay Range £33,750 - £41,000

Working Hours/Pattern: Full-time, although we would be happy to consider applicants who are looking to work on a part time basis. Please note our ability to accommodate flexible working arrangements will vary from role to role, dependent on business requirements.

Job Description

Do you pride yourself on your ability to lead and motivate a team? Do you possess great people management skills and a passion for driving performance? Consider the role of aBusiness ManageratReed in Partnership! This role is office based but will involve travel across the County Durham & Tees Valley also. Please Note, these roles are expressions of interest only at this point. We are currently working on a number of exciting opportunities within this area and are looking to build a pipeline of talent to allow us to work quickly upon contract award. We will be in a position to be able to begin the formal recruitment process in the coming weeks and we will be in touch to discuss the next steps of your expression of interest as soon as possible.

Who we are

Reed's Employability Division aims to positively transform lives by helping individuals who are unemployed, economically inactive, or facing challenges such as health conditions, disabilities, or caring responsibilities to find sustainable employment. Through a wide range of tailored support services including one-to-one careers guidance, CV writing, interview preparation, and skills training, we have supported over 250,000 people on their journey into work. The new Confident Futures programme, funded by the Department for Work and Pensions (DWP), is designed to support Universal Credit claimants with long-term health conditions. It is a voluntary programme focused on helping participants move closer to work by improving confident, wellbeing, skills, stability and readiness for work.

What is the role about?

The Business Manager is responsible for leading and motivating a team of Progression Coaches to support caseloads of unemployed job seekers with intensive personal support, ensuring high-quality service delivery and adherence to performance targets. This role will require you to oversee daily operations, manage team development, and build strong relationships with stakeholders to maximise support and employment opportunities.

Just some of your day-to-day responsibilities will include

• Taking Ownership Implementing strategies aimed at upskilling your local community members and overcoming barriers to employment Monitor and manage office and individual performance against Key Performance Indicators (KPIs).
• Working Together Managing, motivating, and directing staff, ensuring they meet and exceed performance targets and Key Performance Indicators (KPIs) Overseeing staff development, including performance management, identifying skills gaps, and coaching/mentoring Maintaining productive relationships with internal and external stakeholders to maximise referrals and participant employment opportunities.
• Being Fair, Open, and Honest Managing Profit and Loss reports and monthly financial forecasting.

What’s in it for you

A generous base salary (pro-rata for part time), and great flexibility with your working schedule, we offer training, development and progression opportunities. You will have access to the range of Reed in Partnership benefits, which include:

• 25 days annual leave (pro-rata for part time) plus statutory bank holidays
• Reed Pension Scheme
• Award Winning Management & Leadership training
• Professional & Personal Development Funds
• Bi-annual pay reviews
• Plus much more that can be foundHere

The Business Manager role offers immense satisfaction of leading a team that helps people overcome barriers and secure lasting employment, making a real difference in your community every day. At Reed in Partnership, our values—Fair, Open & Honest, Take Ownership, and Work Together—guide everything we do. Join us in delivering services that make a real difference.

To be successful in this role, we are looking for someone with

• Previous direct line management of a team
• Experience in a sales, customer service or recruitment industry
• Track record of working and achieving targets personally as well as managing team targets
• Experience in people management including training, coaching, performance management and recruitment.
• Strong administration and IT skills
• Assertiveness, Resilience and good Decision-making skills
• A minimum of 2 A-Levels or an equivalent Level 3 Diploma GCSE English Language at a minimum of a Grade B (or equivalent Level 2 qualification). OR achievement of a Level 2 in Literacy Assessment at interview stage
• Personal circumstances include willingness to travel within the patch (e.g. to meet Progression Coaches/participants/Employers)
• Willingness to work flexibly and ability to travel across a large region

Desirable Criteria

• Interest in people and willingness to learn.
• Knowledge of welfare/benefits system.
• Degree or relevant qualification. Degree topics may include; psychology, sociology, social care/science. Relevant qualifications would include Information Advice and Guidance NVQs, Brokerage Standard, Social Work qualifications or qualifications relating to welfare to work.
• Fluency in more than one language

We aim to ensure that no candidate or employee receives less favourable treatment on the grounds of gender, race, disability, sexual orientation, religion or belief, age, gender reassignment, marital or civil partnership status, pregnancy or maternity. We offer a guaranteed interview scheme for disabled applicants who meet the minimum criteria.

Whilst some roles are advertised as Full-Time, we may be able to consider applicants who are looking to work on a Part-Time basis. Please note our ability to accommodate flexible working arrangements will vary from role to role, dependent on business requirements.

We have an on-going strategic priority to make this a great place to work. We are a family-owned company. We think this makes us unique compared to a lot of other companies. It is fundamental to the way our workplaces operate, the decisions we make and how we treat each other. Our workplaces have been recognised for multiple awards. Most recently we were really proud to be presented with three UK Employee Experience Awards in 2022: Gold for Best Talent Management Programme, Silver for Diversity and Inclusion and Bronze for Best Large Company to Work For. Our Work Experience is the combination of everything that's unique about us: our culture, our core values, our company meetings, our commitment to sustainability, our recognition programs, but most importantly, it's our people. We are a family-owned company. We think this makes us unique compared to a lot of other companies. Our employees are self-disciplined, hard working, curious, trustworthy, humble, and truthful. They make choices according to what is best for the team, they live for opportunities to collaborate and make a difference, and they make us the #1 Top Workplace in the area.