Business Manager

Reed in Partnership; Watford; On-site; GBP 35,000 - 43,000; Full time

Benefits offered by this job

25 days annual leave

Reed Pension Scheme

Management & Leadership training

Job summary

Reed in Partnership is seeking a Business Manager to lead and motivate a team, manage stakeholder relationships, and drive performance across Watford and surrounding areas. The role requires overseeing up to eight Careers Coaches and a caseload of participants, with travel between Watford, Hertford, Stevenage & Harlow.

You will report on KPI trends, mentor staff, and ensure delivery of services under Youth Jobs Guarantee and partner programmes.

Qualifications

• Experience leading a team and achieving targets.
• Strong stakeholder management and communication skills.
• Willingness to travel across Hertfordshire/Essex region.

Responsibilities

• Stakeholder engagement with DPW, JCP and employers.
• Manage up to 8 Careers Coaches and a caseload of participants.
• Lead performance management, coaching, and development reviews.
• Monitor KPI trends using MI tools and report findings.
• Address customer/member issues and escalate as needed.

Skills

People management

Stakeholder management

Performance management

Coaching

Target driven

Education

Degree or relevant qualification

Job description

Reed in Partnership has been delivering public services since 1998. We are a British, family-owned company, whose mission has always been to positively transform people and their communities. This is reflected in our services, which we deliver to help people from all backgrounds and circumstances to change their lives for the better.Pay Range£34,750 - £43,000Working Hours/Pattern:Full-time, although we would be happy to consider applicants who are looking to work on a part time basis. If you would like to explore this further please discuss this with the talent partner for this role. Please note our ability to accommodate flexible working arrangements will vary from role to role, dependent on business requirements.Job DescriptionDo you pride yourself on your ability to lead and motivate a team?Do you possess great people management skills and a passion for driving performance?Then consider the role of Business Manager at Reed in Partnership!This role is office based, but will involve travel across Watford, Hertford, Stevenage & Harlow.Please Note, these roles are expressions of interest only at this point. We are currently working on a number of exciting opportunities within this area and are looking to build a pipeline of talent to allow us to work quickly upon contract award. We will be in a position to be able to begin the formal recruitment process in the coming weeks and we will be in touch to discuss the next steps of your expression of interest as soon as possible.Who we are:Reed's Employability Division aims to positively transform lives by helping individuals who are unemployed, economically inactive, or facing challenges such as health conditions, disabilities, or caring responsibilities to find sustainable employment. Through a wide range of tailored support services including one-to-one careers guidance, CV writing, interview preparation, and skills training, we have supported over 250,000 people on their journey into work.Youth Jobs Guarantee is a mandatory programme for 18-21 year olds who have been on Universal Credit for 18 months or more, providing a fully subsidised six month paid job of up to 25 hours per week at minimum wage.What is this role about?Youth Jobs Guarantee is a mandatory programme for 18-21 year olds who have been on Universal Credit for 18 months or more, providing a fully subsidised six month paid job of up to 25 hours per week at minimum wage.As a Business Manager, you will be responsible for stakeholder management of key partners, the management of up to 8 Careers Coaches, as well as a small caseload of participants.Your responsibilities would include:Stakeholder Engagement with key stakeholders, including the DPW, JCP and Employers.Performance management, identifying skills gaps, mentoring and coaching staffManagement of a small caseload of participants.Acting as a part fee earner against agreed targetsIdentifying skills gaps and co-ordinating training needsRegular informal one-2-one reviews, provide input into the monthly PAR process, bi-annual reviews and Performance Development ReviewsCoaching of co-members by delegating responsibilitiesWeekly and Monthly checks of all KPI’sUtilising Management Information tools to monitor performance, trends and best practiceMonitoring customer services and resolving basic/informal Member/Co-Member complaintsEscalating complaints where necessary to the Operations ManagerWhat’s in it for you?A generous base salary (pro-rata for part time), and great flexibility with your working schedule, we offer training, development and progression opportunities. You will have access to the range of Reed in Partnership benefits, which include:25 days annual leave (pro-rata for part time) plus statutory bank holidaysReed Pension SchemeAward Winning Management & Leadership trainingProfessional & Personal Development FundsBi-annual pay reviewsWith the chance to dramatically make a difference to the local community, this role offers immense job satisfaction.At Reed in Partnership, we live and breathe our values in every decision and action taken, resulting in a collaborative and enjoyable culture within our offices. Our company values – we are fair open and honest; we take ownership, and we work together.Where possible we consider applications from candidates that require part-time hours, please discuss with your Talent Partner if this is something you require.Required skills and experience:Previous direct line management of a teamA personal track record of working towards and achieving targets (minimum 1 year experience) gained in an Employment Adviser or Employment Trainer or equivalent role.Evidence of experience in or a desire to progress into a people management role including supporting, mentoring and coaching and developing an individual.Excellent Stakeholder Management skills and experience.Strong administration and written communication/keeping record keeping skills.Willingness and ability to travel across the Herts & Essex region.Desirable Attributes:Experience of working in a fast paced performance target driven environment, such experience may include working within the following sectors/fields; Professional Services (Banking, Finance and Recruitment etc) or Retail etc.Experience of managing a business to business sales process.Degree or relevant qualification. Degree topics may include; psychology, sociology, social care/science. Relevant qualifications would include Information Advice and Guidance NVQs, Brokerage Standard, Social Work qualifications.We aim to ensure that no candidate or employee receives less favourable treatment on the grounds of gender, race, disability, sexual orientation, religion or belief, age, gender reassignment, marital or civil partnership status, pregnancy or maternity. We offer a guaranteed interview scheme for disabled applicants who meet the minimum criteria.