Business Manager

NHS; Hitchin; On-site; GBP 45,000 - 55,000; Full time

Job summary

The NHS in Hitchin is seeking a Business Manager to oversee the operational and strategic directions of a busy GP practice. The ideal candidate will ensure high-quality service delivery, financial management, and compliance while leading initiatives for digital transformation and team development within a supportive environment.

Benefits

Competitive salary based on experience

Supportive working environment

Opportunity to influence and shape the future of the practice

Qualifications

• Experience in senior management, ideally within primary care or NHS settings.
• Strong financial and HR management experience.
• Up-to-date knowledge of NHS primary care regulations.

Responsibilities

• Provide strategic leadership and support to GP Partners.
• Oversee business and financial management including budgets and payroll.
• Lead on change management and business development initiatives.

Skills

Leadership

Financial Management

Change Management

Communication

Problem Solving

Education

Business or management qualification

Tools

SystmOne

Job description

As our Business Manager, you willbe responsible for the overall management of the practice, ensuring thedelivery of safe, efficient, and high-quality services. Working closely withthe GP Partners and the leadership team. Your role will span strategic planning,finance, compliance, HR, and stakeholder engagement.

Main duties of the job

Providestrategic leadership and support to the GP Partners.

Overseebusiness and financial management including budgets, payroll, income streams(QOF, PCN, enhanced services), and cost control.

Liaise withaccountants, signs off invoices and purchases.

Lead on CQCcompliance, information governance, clinical governance, and contractualobligations.

Oversee HRfunctions: recruitment, induction, appraisals, and staff development.

Ensureefficient use of practice IT and digital systems (eg SystmOne/Accurx andtelephony services)

Leads digitalinnovation, AI tool integration and IT strategy.

Overseeinformation governance, GDPR, cybersecurity plans.

Lead on changemanagement and business development initiatives eg digital transformation, newincome streams

Represent thepractice in PCN, ICB, wider NHS forums. Liaison with suppliers and external HRcompany.

About us

We are a well-established NHS GPpractice across two sites, serving a patient population of approximately 18000patients, in the centre of the thriving market town of Hitchin.

Our team includesGPs, ANPs, nurses, HCAs, clinical pharmacists and administrative staff workingcollaboratively to provide excellent patient-centred care.

Job responsibilities

Are you a highly motivated,forward-thinking individual with strong leadership and business acumen? We arelooking for an experienced Business Manager to lead the operational andstrategic direction of our busy and friendly GP surgery.

This is an exciting opportunityto join a supportive and progressive practice committed to deliveringhigh-quality care to our local community.

About the Practice:

We are a well-established NHS GPpractice across two sites, serving a patient population of approximately 18000patients, in the centre of the thriving market town of Hitchin. Our team includesGPs, ANPs, nurses, HCAs, clinical pharmacists and administrative staff workingcollaboratively to provide excellent patient-centred care.

The Role:

As our Business Manager, you willbe responsible for the overall management of the practice, ensuring thedelivery of safe, efficient, and high-quality services. Working closely withthe GP Partners and the leadership team. Your role will span strategic planning,finance, compliance, HR, and stakeholder engagement.

Key Responsibilities:

Provide strategic leadership and support to theGP Partners.

Oversee business and financial managementincluding budgets, payroll, income streams (QOF, PCN, enhanced services), andcost control.

Liaise with accountants, signs off invoices andpurchases.

Lead on CQC compliance, information governance,clinical governance, and contractual obligations.

Oversee HR functions: recruitment, induction,appraisals, and staff development.

Ensure efficient use of practice IT and digitalsystems (eg SystmOne/Accurx and telephony services)

Leads digital innovation, AI tool integrationand IT strategy.

Oversee information governance, GDPR,cybersecurity plans.

Lead on change management and businessdevelopment initiatives eg digital transformation, new income streams

Represent the practice in PCN, ICB, wider NHSforums. Liaison with suppliers and external HR company.

What We Offer:

Competitive salary based on experience.

Supportive working environment with a commitmentto staff wellbeing.

Opportunity to influence and shape the future ofthe practice.

How to Apply:

Please submit your CV and acovering letter detailing how your skills and experience meet the requirementsof the role to [e-mail]

Person Specification

Experience

• Desirable Qualifications/Experience:
• Experience with SystmOne and NHS digital systems.
• Business or management qualification.
• Understanding of CQC and NHS regulatory frameworks.

Qualifications

• The Ideal Candidate Will Have:
• Experience in senior management, ideally within primary care or NHS settings.
• Strong financial and HR management experience.
• Excellent communication, leadership, and organisational skills.
• The ability to work autonomously and drive innovation.
• Up-to-date knowledge of NHS primary care regulations and challenges.
• A proactive, solutions-focused approach to problem solving.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.