Business Manager

Talantir; Greater London; Hybrid; GBP 32,000 - 42,000; Full time

Benefits offered by this job

Staff discount

Magic Academy

Career progression

Job summary

Charlotte Tilbury is seeking a Business Manager for their Knightsbridge counter at Harvey Nichols. You will lead a high-performing team, champion a magical customer experience, and drive commercial performance across all KPI areas.

The role requires proven retail management experience, a collaborative leadership style, and the ability to implement processes that empower your team to excel in a fast-paced beauty environment. This is a 40-hour-per-week, 12-month fixed-term contract based in London.

Qualifications

• Proven management experience at Deputy Manager level or above.
• Track record of delivering KPI targets in fast-paced beauty/retail/FMCG.
• Strong leadership, coaching and customer experience focus.
• Organised, proactive problem-solver with entrepreneurial mindset.

Responsibilities

• Lead and develop counter team to deliver exceptional customer experience.
• Achieve KPIs and sales targets while managing operations.
• Collaborate with area manager and head office.

Skills

Deputy Manager+

Retail leadership

KPI delivery

Job description

Business Manager, Charlotte Tilbury - Harvey Nichols Knightsbridge40 hours per week, Full time position, FTC Contract (12 months)### About Your RoleA Charlotte Tilbury Business Manager is like no other. They are the life and soul of their counter - and come with bags of commercial acumen, an entrepreneurial spirit and the ability to lead a unique vision. They are not afraid of change - they pride themselves on it. Not only do they dare to dream it - they dare to live it. They pride themselves on creating and driving a magical customer experience through building genuine emotional connections, expert artistry and through a passion for exceptional products. They are an ultimate role-model that both customers and colleagues alike admire.### About UsAs the fastest growing beauty brand - we are on a mission to disrupt and revolutionise the beauty industry. The way we do this is by our spellbinding products, our show stopping artistry and by building world-class emotional connections with our global customers and colleagues alike. Our culture is truly unique - we are fearless and want to do things differently, we empower our people to think out of the box and with an entrepreneurial mindset as we continue to expand and grow globally. Do you dare to dream of being part of something magical where the sky is the limit? If so - we are looking for inspirational top talent to be part of our growing magic dream.### Key AccountabilitiesReporting in to the Area Manager; you will be responsible for creating and driving an ultimate experience of the Charlotte Tilbury brand and you will do this by exceeding KPI's and inspiring your team to deliver and be the best they can beYou will be a customer experience pioneer - customer service does not exist. You want your customers to be Charlotte Tilbury ambassadors and experience the true magic of Charlotte Tilbury through selling our spellbinding products, leading by example and wanting your customer to returnYou will be a true coach and mentor to your team. You will support and develop your team to be the best they can possibly be, through on the job training, coaching and on-going supportYou are a collaborator and an innovator - you can influence and build lasting relationships cross functionally in retail and in head office### Requirements### Your Skills and ExperienceYou will have proven management experience and be operating at Deputy Manager level or above. You will have a track record of delivering exceptional results from anything ranging from KPI's to people. Ideally this will be gained from a fast-paced environment such as beauty, retail or FMCGYou will be a true leader - who believes their strength is as strong as that of their team. You will want to inspire your team to be the best versions of themselves - and empower them to think in a limitless wayYou will be highly organised, and a problem solver who can think on their feet with an innovative spirit. You can also adapt your style and implement processes and routines### Benefits### What is in it for you?You can only be the best when you are set up to succeed - not only do we offer on the job training. We offer you the opportunity to attend Charlotte's Magic Academy - where dreams are truly made. Combining art, commerce and Charlotte's own values. You will feel truly empowered to live the magic in your roleOpportunities to disrupt processes (in a positive way!) and run your business like a true entrepreneur alongside support from your Business Manager and the wider businessThe opportunity to be part of a company where we celebrate our achievements and you are included. With a real scope for growth and progression to support your own developmentYou receive exclusive launches of our incredible products before anyone else - not only that you even receive a full Charlotte Tilbury look once you pass your probation. (That is right all the products from one of our iconic looks)We also offer an incredible staff discount, and access to Tilbury Treats - our very own rewards platform allowing you to save money and gain money cannot buy discounts on anything from gym memberships to cinema tickets### Our Mission'TO MAKE EVERYONE FEEL THE MOST BEAUTIFUL VERSION OF THEMSELVES'### WE WOULD LOVE TO WELCOME YOU TO OUR TEAM! APPLY TODAY!