Business Manager

Lookers Motor Group Limited; Darlington; On-site; GBP 40,000 - 55,000; Full time

Job summary

A leading automotive retailer seeks a Business Manager to drive the success of their sales team in Darlington. The ideal candidate will have automotive management experience, exceptional coaching abilities, and a strong focus on customer service. This permanent full-time role offers a competitive salary, along with an array of perks and benefits.

Benefits

Competitive salaries with clear pay scales

Generous annual leave that increases with service

Colleague car plans and cycle to work schemes

Enhanced maternity, adoption, and paternity leave

Critical illness cover, life assurance, and free will writing

Tech schemes, eye care, and shopping discounts

Qualifications

• Management experience within the automotive sector is essential.
• Passion for delivering excellent customer care.
• Experience in monitoring financial performance and compliance.

Responsibilities

• Coach and develop the sales team to achieve business objectives.
• Monitor finance and insurance performance against expectations.
• Assist management in planning, forecasting, and revising dealership plans.

Skills

Coaching

Customer service excellence

Management

Organizational skills

Job description

Lookers Volkswagen Darlington

Contract Type: Permanent, Full-Time

Hours: Mon-Fri: 8.45am - 6.30pm (one set day off through week)
Sat: 9.00am - 5.00pm
Sun: 11.00am - 3.00pm (every other Sunday off)

Salary: Up To £55,000pa Including OTE

Our Business Managers are the driving force behind the success of our sales team. They play an essential role within the dealership, from coaching and development to assisting management in planning and forecasting trends. They act as role models for customer service excellence, developing long-lasting relationships with customers and motivating the team to do the same.

1. Identify appropriate funding and insurance options for customers, ensuring compliance and fairness.
2. Understand all aspects of financial and insurance product regulations to provide accurate information during vehicle sales.
3. Monitor finance and insurance performance against expectations, maintaining a compliant sales process.
4. Coach and develop the sales team to achieve business objectives.
5. Assist management in planning, forecasting, and revising dealership plans.
6. Acquire comprehensive product knowledge to answer customer queries and monitor activity outcomes.

To succeed in this role, you should have management experience within the automotive sector, a proven track record in coaching and developing sales teams, and a passion for delivering excellent customer care. Experience in monitoring financial performance and understanding financial and insurance regulations is essential. You should be well-organized, process-oriented, and hands-on. A full UK driving licence is required.

If your skills and experience match our requirements, please apply today. For more information, email [e-mail].

About Us

We are one of the top three automotive retailers in the UK, representing 32 manufacturer brands across over 150 dealerships. We value our people and offer a competitive rewards package, including salaries, benefits, and various employee schemes.

• Competitive salaries with clear pay scales
• Generous annual leave that increases with service
• Colleague car plans and cycle to work schemes
• Enhanced maternity, adoption, and paternity leave
• Critical illness cover, life assurance, and free will writing
• Tech schemes, eye care, and shopping discounts

We are committed to a discrimination-free, inclusive workplace. Employment checks, including criminal record and driving licence verification, will be conducted for successful applicants.