Business Manager

Integrated Care System; Cheltenham; On-site; GBP 60,000 - 80,000; Full time

Job summary

A healthcare management organization in Cheltenham is seeking a proactive Business Manager to lead the North Cotswolds Primary Care Network. This role involves strategic leadership, operational management, and financial oversight to ensure high-quality patient care. The ideal candidate will possess strong leadership skills, relevant qualifications, and a commitment to continuous improvement in rural healthcare delivery.

Qualifications

• Proven experience in business or operations management, ideally in the NHS.
• Excellent interpersonal skills to build relationships across practices.
• Understanding of NHS contracts and funding streams.

Responsibilities

• Lead strategic, operational, and financial management of the PCN.
• Oversee PCN projects, services, and staff coordination.
• Act as a liaison between the PCN and various stakeholders.

Skills

Leadership

Financial management

Operational management

Communication

Project management

Education

Degree level education

Leadership or management qualification in health care

Tools

MS Office

Project management tools

Job description

The North CotswoldsPrimary Care Network is seeking a proactive, skilled, and dedicated BusinessManager to join our team. This exciting opportunity comes at a time oftransition as our current Business Manager prepares for retirement after asuccessful tenure. The new Business Manager will play a vital role in ensuringthe continued smooth operation of our five-member GP practices and supportingthe ongoing delivery of high-quality care to our rural community.

This is a fantasticopportunity for someone with strong leadership, financial, and operationalmanagement skills to make a significant impact in a rural healthcare setting,while building upon the legacy of collaboration, excellence, and patient-centredcare established by the outgoing Business Manager.

Main duties of the job

The Primary Care Network(PCN) Business Manager will lead the strategic, operational, and financialmanagement of the North Cotswolds PCN.

This is an importantleadership role at a pivotal time, as the current Business Manager prepares forretirement. The new Business Manager will work closely with the ClinicalDirector, PCN team, and member practices to maintain operational continuitywhile introducing innovative ideas to ensure the networks future growth andsustainability.

The Business Manager will beresponsible for the management and strategic coordination of the PCNsoperations. This includes managing finances, supporting workforce development,ensuring compliance, and facilitating collaborative working across practicesand with external partners. The role requires a proactive, adaptable individualwith strong leadership, communication, and project management skills.

About us

North Cotswolds Primary CareNetwork is a well-established collaboration of five GP practices servinga population of approximately 33,500 patients across a large andpicturesque rural footprint in Gloucestershire. We are aforward-thinking, patient-focused network committed to improving populationhealth, delivering high-quality services, and working in partnership acrosshealth and care sectors.

Job responsibilities

Key Responsibilities:

Strategic Leadership and Development

• Support the Clinical Director and member practices in the development and implementation of the PCNs strategic and business plans.
• Identify opportunities to enhance service delivery and patient outcomes across the rural population.
• Ensure delivery of national and local targets, including Network Contract DES requirements.

Operational Management

• Oversee and coordinate PCN projects, services, and staff (e.g., Enhanced Access, ARRS roles, service pilots).
• Ensure effective systems and processes are in place across the PCN to support operational efficiency.
• Maintain excellent communication and collaboration between member practices, ensuring alignment and cohesion.
• Prepare and manage the PCNs budgets, including ARRS and DES funding allocations.
• Liaise with accountants and financial advisers to ensure robust reporting and compliance.
• Monitor funding streams and ensure appropriate and timely use of PCN resources.

Workforce and HR Support

• Lead recruitment, onboarding, and management of the PCN workforce, including ARRS-funded roles.
• Support workforce planning and training initiatives aligned to the rural healthcare needs of the population.
• Promote a supportive, inclusive and values-driven working environment.

Governance and Compliance

• Ensure compliance with NHS England, ICB and local authority requirements, including reporting, audits, and risk management.
• Maintain and review PCN policies, protocols, and risk registers.
• Provide regular reports and updates to the PCN board.

Stakeholder Engagement

• Act as a liaison between the PCN, ICB, community and secondary care providers, and voluntary sector organisations.
• Represent the PCN in external meetings and forums, advocating for rural health needs.
• Organise and lead PCN meetings, producing agendas, minutes, and follow-up actions.

Person Specification

Personal Attributes

• Self-motivated and proactive, with a flexible and solution-focused approach.
• Strong organisational skills and the ability to manage competing priorities.
• Excellent interpersonal skills, able to build relationships across practices and sectors.
• Committed to continuous improvement and high-quality patient care.

Qualifications

• Educated to degree level
• Good standard of education with excellent literacy and numeracy skills
• Leadership or management qualification in health care setting
• Experience of leading Quality Improvement Projects

Experience

• Proven experience in business or operations management, preferably in primary care, NHS, or public sector settings.
• Strong financial and budget management skills.
• Excellent communication, leadership, and project management abilities.
• Experience working with multiple stakeholders across organisations.
• Understanding of the healthcare landscape, particularly Primary Care Networks and NHS priorities.
• Proficiency with IT systems including MS Office, spreadsheets, and project management tools.
• Knowledge of rural healthcare challenges and service delivery models.
• Experience working in or with GP practices or PCNs.
• Understanding of NHS contracts and funding streams.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.