Business Line Manager

Cargotec; Ellesmere; Remote; GBP 60,000 - 80,000; Full time

Job summary

A leading company in load-handling solutions is seeking a Business Line Manager to oversee the P&L within the Customer Service Center. The role involves driving sales growth, developing new market segments, and ensuring customer satisfaction. Candidates should have a strong background in sales management and business development, along with a relevant educational background. This is a remote position for UK applicants.

Qualifications

• A solid track record of managing sales and driving sales growth.
• Significant experience in relevant business/product experience related to sales.

Responsibilities

• Commercial ownership of E2E Gross Margin for the Business Line.
• Lead business development initiatives and manage sales workforce.
• Ensure customer satisfaction and stakeholder management.

Skills

Communication

Sales Management

Business Development

Financial Skills

Education

Bachelor's degree in Commercial, Mechanical Engineering, Production Engineering or Administrative Subjects

Job description

As pioneers and global leader, Hiab is ambitious to write forward our success story, inspiring and shaping our industry. The world in which we operate with our class-leading products, intelligent services and innovative digital solutions is constantly changing.

Together, we keep everyday life moving to build a better tomorrow.

Be responsible for the Business Line P&L within the Customer Service Center by growing the existing markets and segments as well as entering and developing new markets and segments in close collaboration with the respective Division.

This is a remote position for UK.

Main tasks and responsibilities

Commercial:

• Commercial ‘ownership’ of the E2E Gross Margin for the Business Line
• Support the RtM strategy and ensure the correct profile for the business line
• Develop and execute a detailed and executable short and long term strategy
• Understand the competition and agree on how to win/defend market share
• Responsible for the business development of the respective Business Line
• Lead the sales workforce dedicated to the Business Line
• ‘White Spot’ analysis to determine new opportunities
• Develop local actions to drive order intake
• Responsible for all Value Selling initiatives
• Accountable to develop and execute the commercial and sales excellence process
• Spend time with end users and customers to gather product insights for both technical and commercial aspects

Technical:

• Ensure that Business Line products are developed with local requirements in mind
• Collaborate with relevant local stakeholders (e.g. bodybuilders, customers)
• Strong collaboration with division product management
• Collect local feedback and provide it to division product management
• Ensuring product documentation is available in local language
• Supporting employee, dealer and customer training facilitation
• Understanding of all competitors within the CSC, including strengths, weakness and strategic plans
• Determine solutions for new segments
• Determine solutions for sustainability requirements and strategy
• Lead the ‘product technical expert’ for the assigned Business Line

Other Responsibilities:

• Ensure Customer Satisfaction
• Lead the sales representatives
• Accountable for customer and dealer master data
• Ensure effective and efficient stakeholder management especially in collaboration with the respective division
• Responsible for budgeting
• Giving relevant strategic inputs by providing market insight and relevant data analytics
• Ensuring the agreed strategy action plans are executed locally.

What you’ll need to succeed

Education:

• Suitable educational background - commercial, mechanical engineer, production engineer or administrative subjects (Bachelor/Academic level)

Experience:

• A solid track record of managing sales and driving sales growth
• Significant experience in relevant business/product experience (e.g., truck industry or load handling equipment) related to sales

Competencies:

• Ability to work in an international business environment/in a matrix organization
• Proven ability to drive and develop equipment business sales and profitability
• Proven ability to develop and manage a team of sales representatives
• Results and achievement driven and eager to create long term relationships
• High integrity and excellent interpersonal and communication skills
• Strong business mindset with financial skills
• Relevant product knowledge
• Fluent in English is a must, all communication with customers and with Divisions is in English.

You will be part of

We offer you a position in a global organization where you are challenged with interesting and diverse tasks. These tasks will provide a great opportunity for you to grow professionally.

Interested to join?

If you are excited about this opportunity, please submit your application with your CV in English by 30.06.2025. We process applications on an ongoing basis, and the position may be filled before the deadline. We look forward to hearing from you!

Please note that the recruitment process for this position is coordinated by our HR team part of Hiab Business Services based in Bulgaria.

Hiab (Nasdaq Helsinki: HIAB) is a leading provider of smart and sustainable on road load-handling solutions, committed to delivering the best customer experience every day with the most engaged people and partners. Hiab's premium equipment includes HIAB, EFFER and ARGOS loader cranes, MOFFETT and PRINCETON truck mounted forklifts, LOGLIFT forestry cranes, JONSERED recycling cranes, MULTILIFT skiploaders and hooklifts, GALFAB roll-off cable hoists, ZEPRO, DEL and WALTCO tail lifts, and the service brand HIPERFORM, a comprehensive suite of smart solutions that help maximise the life-cycle value of Hiab’s equipment.
As the industry pioneer, Hiab continues to make on road load-handling smarter, safer and more sustainable to build a better tomorrow. Globally, Hiab is represented on every continent through its extensive network of 3,000 own and partner sales and service locations, enabling delivery to over 100 countries. The company's continuing operations sales in 2024 totalled approximately EUR 1.6 billion and it employs over 4,000 people. www.hiabgroup.com