Business Lead – Hotel Management System - FTC

TN United Kingdom; Dunstable; On-site; GBP 30,000 - 60,000; Full time

Job summary

An established industry player is seeking a Business Lead for its hotel management system. This role is pivotal in supporting the company's ambitious growth strategy, focusing on enhancing operational efficiency and implementing effective solutions. As the subject matter expert for the hotel management system, you will manage a development backlog and foster a culture of continuous improvement. Join a dynamic team that values diversity and offers flexible working options, ensuring you can make a significant impact in the hospitality sector while enjoying substantial perks and benefits.

Benefits

BUPA healthcare

Up to 60% discounts on Premier Inn stays

25% discounts on restaurant brands

Up to 30% performance-related bonus

Qualifications

• Broad understanding of business processes, especially in hospitality.
• Experience with change delivery and continuous improvement.

Responsibilities

• Support teams in implementing effective solutions to HMS-related problems.
• Drive continuous improvement in process quality and efficiency.

Skills

Problem-solving

Communication

Stakeholder management

Continuous improvement

Business process understanding

Education

Degree in Business or Hospitality

Tools

Opera Cloud

Job description

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Business Lead – Hotel Management System - FTC, Dunstable

Client: Whitbread

Location: Dunstable, United Kingdom

Job Category: Hospitality

EU work permit required: Yes

Job Reference:

5287f57cff7c

Job Views:

11

Posted:

26.04.2025

Expiry Date:

10.06.2025

Job Description:

Whitbread has a big growth strategy, and our Commercial Data Operations team is critical to supporting all six pillars of Whitbread’s growth plan.

As a Business Lead, you will support the development and delivery of a pipeline of change for Premier Inn’s hotel management system (Opera Cloud).

You’ll become the Hotel Management System "subject matter expert," acting as the focal point for introducing new functionality by managing and prioritizing a development backlog.

Note: This is a 15-month secondment.

Why you’ll love it here

• Healthcare: BUPA healthcare
• Discounts: Up to 60% on Premier Inn stays and 25% on restaurant brands
• Bonus: Up to 30% performance-related bonus

What you’ll do

• Provide guidance and support to teams across Operations and Support Centre to identify and implement effective solutions to HMS-related problems.
• Drive a culture of continuous improvement by documenting, maintaining, and exploring opportunities to enhance process quality and efficiency.
• Facilitate structured feedback loops to embed best practices and develop new processes based on stakeholder input.

What we need

• Broad understanding of business processes supported by Central teams, especially Reservation and Property Management Systems.
• Good understanding of Opera Cloud.
• Experience with Premier Inn business or hospitality sector.
• Knowledge of key procedures and standards relevant to hospitality.
• Experience in teams delivering change and continuous improvement.
• Strong fact-gathering, research, and problem-solving skills.
• Excellent communication skills and ability to build stakeholder relationships.

Join our Commercial Team

We aim to expand globally, analyzing every detail, overcoming barriers, and working towards ambitious growth. Your drive and enthusiasm will help make significant changes worldwide. We value diversity and are committed to inclusive hiring practices. Under-represented groups are encouraged to apply, and workplace adjustments, part-time, and flexible working options are supported.

Job ref: 835833-1629
Advertised: 15 Jul 2024