Business Intelligence Lead - Systems

Cheshire East Council; Crewe; Hybrid; GBP 60,000 - 76,000; Full time

Benefits offered by this job

Enhanced Annual Leave

Enhanced Pension

Flexible Working Pattern

Hybrid Working Arrangements

Cycle to Work Scheme

Employee Assistance Programme

Volunteer Leave

Discounts

Job summary

Cheshire East Council seeks an experienced Business Intelligence Lead – Systems to drive the strategy, development and optimisation of core systems across Children’s Services. You will lead a specialist team handling system admin, data quality, integrations, reporting and supplier management.

You will oversee System C (Liquid Logic) products, coordinate upgrades, testing and user training, and work with ICT and partners to improve performance and regulatory reporting.

Qualifications

• Experience leading complex business systems in local government or public sector.
• Experience delivering business intelligence, reporting and statutory returns.
• Knowledge of System C and children’s services data flows; information governance.

Responsibilities

• Lead strategic management and development of business systems and data infrastructure across Children's Services.
• Oversee system administration, upgrades, testing and training; manage supplier relationships.
• Drive continuous improvement and ensure systems are secure, compliant and fit for purpose.
• Deliver high-quality BI, performance reporting and statutory returns for operational management.

Skills

Leadership

Stakeholder management

Project management

Data governance

Data quality

SQL

Power BI

Reporting

Analytical thinking

Education

Degree or equivalent professional qualification in a relevant discipline

Tools

SQL

Power BI

Job description

An exciting opportunity has arisen foran experienced and innovative Business Intelligence Lead – Systems to join our Business Intelligence Service at Cheshire East Council. The position is full time (37 hrs per week) and may require occasional weekend working

ABOUT THE ROLE

This is a key leadership role responsible for the strategic management, development and optimisation of business systems and associated data infrastructure across Children's Services. You will lead a specialist team responsible for system administration, development, data quality, integrations, reporting solutions and supplier management, ensuring that systems effectively support frontline practice, service delivery and improved outcomes for residents.

You will oversee the System C (Liquid Logic) suite of products that support Childrens Social Care, SEND and Education and will be overseeing system configuration, upgrades, testing, user support and training. Working closely with ICT colleagues, operational services and suppliers, you will drive continuous improvement, maximise system functionality and ensure systems remain secure, compliant and fit for purpose.

The role includes responsibility for supplier and contract management, ensuring performance against agreed service levels. You will also lead on the implementation of system changes arising from legislative, policy and operational requirements.

Alongside your systems responsibilities, you will support the delivery of high-quality business intelligence, performance reporting and statutory returns, ensuring that data and reporting processes provide a robust foundation for operational management, service improvement and regulatory requirements.

Working with senior leaders, managers, practitioners and partner organisations, you will help ensure that technology, systems and information are used effectively to support service delivery, transformation and better outcomes for children, young people, adults and families across Cheshire East.

This is an exciting opportunity to play a pivotal role in delivering the Council's ambitions for data, technology and service transformation while helping shape the future development of business systems across Children's Services.

ABOUT YOU

You will be a highly motivated and experienced systems, information or business intelligence professional with a strong understanding of complex business systems within local government, health and social care, or a comparable public sector environment.

You will combine technical and analytical expertise with strong leadership and stakeholder-management skills. You will be able to translate operational and technical requirements into effective system and information solutions, while communicating clearly with both technical and non-technical audiences.

You will have:

• A degree or equivalent professional qualification in a relevant discipline.
• Significant experience of managing and developing complex business systems within local government, health and social care, or a related public sector environment.
• Significant experience of delivering business intelligence, performance reporting and statutory returns.
• Recent experience within Children's Services, local government or a key partner organisation.
• Experience of social care and education systems, including the System C product suite or comparable platforms
• Experience of leading and developing teams, managing competing priorities and delivering service improvement.
• Experience of managing system suppliers and contractual relationships.
• Strong knowledge of performance frameworks, quality assurance and statutory reporting requirements across Children's Services.
• Knowledge of the reporting and assurance requirements of relevant government departments, inspectorates and regulatory bodies.
• Experience of delivering system implementations, upgrades, enhancements and transformation projects.
• Experience of managing testing, troubleshooting and user acceptance processes.
• Experience of working with complex datasets, system integrations, workflows and data quality processes.
• Knowledge and experience of SQL, Power BI and reporting solutions.
• Understanding of case management systems and the relationship between operational systems and business intelligence.
• Excellent project management, analytical and problem-solving skills.
• Experience of implementing change and driving continuous improvement.
• An understanding of budget management and resource planning.
• Thorough knowledge of information governance, GDPR, data protection legislation and Caldicott principles.
• Excellent communication and stakeholder engagement skills, with the ability to influence and challenge constructively.
• The ability to explain complex technical concepts to non-technical audiences.
• The ability to work collaboratively across organisational and partnership boundaries.
• Proficiency in Microsoft Office products.

It would also be beneficial if you have:

• Experience of Microsoft Fabric and its emerging capabilities.
• Knowledge of Python, artificial intelligence or predictive analytics.
• Experience of GIS and mapping software.
• A high degree of interpersonal skills.
• Effective teamwork and communication skills.
• The ability to converse at ease with internal and external stakeholders.
• A flexible approach to work.

For more information about the role and requirements please see the attached Job description and person specification

WHAT WE GIVE IN RETURN

Enhanced Annual Leave

34 days' annual leave (inclusive of bank holidays) from day one, increasing to 39 days after five years' service.

Enhanced Public Pension

A career average pension scheme with benefits built up at a rate of 1/49th of your yearly pensionable pay.

Flexible Working Pattern

A 37-hour standard working week with flexitime and hybrid working arrangements.

Purchase of Annual Leave

The opportunity to purchase up to 10 additional days of annual leave each year (pro rata for part-time employees).

Cycle to Work Scheme

Tax-efficient savings on bicycles and safety equipment.

Employee Assistance Programme

A free and confidential support service to help employees manage personal and work-related challenges.

Paid Volunteer Leave

Up to two days' paid leave each year to support local organisations and communities within Cheshire East.

Virgin Media and O2 Discounts

Exclusive discounts on Virgin Media broadband and O2 pay-monthly plans.

Discounted Gym Memberships

Access to corporate membership rates with Everybody Health and Leisure, including:

• Gym, swimming and group fitness activities.
• Off-peak racket sports.
• Athletics tracks.
• Sauna, steam and spa facilities.

To find out more about our rewards and benefits package, please visit the Cheshire East Council employee benefits webpage.

For an informal discussion about the role, please contact Bev Harding on 07919 398149 or email to [e-mail]

We reserve the right to close the vacancy earlier than the advertised closing date should a suitable candidate be identified. Early application is therefore encouraged.

Please check the email account from which you apply regularly, including your junk and spam folders, as we will use this address to contact you regarding your application.