Business Intelligence Engineer, LMAQ

Amazon; London; On-site; GBP 55,000 - 75,000; Full time

Job summary

A leading company in the logistics sector is seeking a Business Intelligence Engineer to enhance quality through global address management programs. The role requires a results-oriented individual with excellent communication skills to engage with senior stakeholders. You will manage customer expectations, lead defect reduction efforts, and collaborate with product and technology teams to develop innovative solutions that improve the customer experience.

Qualifications

• 2+ years experience analyzing and interpreting data.
• Experience with data visualization tools and scripting languages.

Responsibilities

• Manage customer expectations and resolve conflicts.
• Drive results with technical and problem-solving skills.
• Partner with stakeholders to develop vision and strategy.

Skills

Data Analysis

Communication

Problem Solving

Data Visualization

Scripting

Tools

Redshift

Oracle

NoSQL

Tableau

Quicksight

Python

Java

R

Job description

When you attract people who have the DNA of pioneers and explorers, you build a company of like-minded individuals who want to invent. They think about how to work backwards from customers and build great services or products – Jeff Bezos.

Amazon.com's success is built on customer obsession. Do you understand what it takes to deliver millions of packages seamlessly every day? Behind these deliveries are billions of decisions made by machines and humans. Questions include: Is the address accurate? Do we know the exact location? Is there a safe drop point? Can we make unattended deliveries? Is a signature required? Is it a commercial property? Do we know the business hours? What if the customer isn't home? Are there alternate addresses? Do they have special preferences? Are we optimizing delivery routes? Does the delivery associate know the locality? Is there an access code? The core is the quality of underlying data that informs these decisions in real-time.

The person in this role will influence and align goals across Technology, Operations, and Finance teams, serving as the face of the organization to global stakeholders. This role demands a results-oriented, energetic individual with stamina and quick thinking to thrive in a fast-paced, high-growth environment. Excellent communication skills and executive presence are essential for engaging with VPs and SVPs at Amazon.

Key Strategic Objectives

Amazon seeks an experienced leader to own the vision for quality enhancement through global address management programs. As a Business Intelligence Engineer on the Amazon last mile quality team, you will shape strategies for customer-facing products central to the customer experience. As a key member of the last mile leadership team, you will continually elevate quality and performance, bringing innovation, strategic insight, and a focus on priorities and operational initiatives. Collaborating closely with product and technology teams, you will develop innovative experiences for customers, leveraging your analytical skills to work effectively within a matrix organization and breaking down complex problems to drive product development at Amazon speed. You will lead defect reduction efforts through continuous improvement, ensuring accountability across multiple business units for large-scale, high-impact projects. Leading by example, you will be passionate about operational performance and customer experience.

Responsibilities

• Manage customer expectations and resolve conflicts, balancing client and company needs.
• Develop processes to maintain and share project information with stakeholders.
• Ensure successful delivery by establishing effective processes.
• Drive results with excellent technical, problem-solving, and communication skills.
• Use data to prioritize and influence, fostering creativity and innovation, and drive projects with urgency.
• Partner with stakeholders to develop vision and strategy for customer experience, influencing product roadmaps.
• Support scalable growth by enabling the success of the Operations leadership team.
• Model Amazon Leadership Principles within and outside the organization.
• Implement and share best practices across operations.

Minimum Qualifications

• 2+ years experience analyzing and interpreting data with Redshift, Oracle, NoSQL, etc.
• Experience with data visualization tools like Tableau, Quicksight.
• Proficiency with scripting languages such as Python, Java, or R.
• Experience building and maintaining data artifacts like ETL processes, data models, queries.
• Knowledge of basic statistical methods (e.g., regression).
• Experience gathering business requirements and using BI tools to extract data, develop metrics, and create reports.
• Proven ability to generate insights and collaborate with stakeholders.

Preferred Knowledge

• Knowledge of improving code quality and optimizing BI processes.
• Understanding of data modeling and pipeline design.
• Experience in designing automated custom reporting systems.

We promote an inclusive culture empowering Amazonians to deliver top results. If you need workplace accommodations during the application or onboarding process, visit this link.