Business Intelligence Engagement Lead

CHM; City Of London; Hybrid; GBP 44,000 - 50,000; Full time

Job summary

A charitable organization in London is seeking a Business Intelligence Engagement Lead to enhance engagement and fundraising through strategic data analysis. This role requires managing data selections and analyzing customer journeys to provide actionable insights. The ideal candidate will have experience in data analysis, marketing, and communications. A wide range of employee benefits is offered, including generous leave policies and flexible working options.

Benefits

39 days paid annual leave

Flexible working options

Free access to a GP

Enhanced leave for new parents

Qualifications

• Experience in data analysis, marketing, and communications.
• Ability to manage data selections and analyze customer journeys.

Responsibilities

• Enhance engagement and fundraising efforts through strategic data analysis.
• Manage data selections for marketing and communications.
• Provide actionable recommendations to optimize engagement strategies.

Skills

Data analysis

Marketing

Communications

Tools

Microsoft Dynamics

Job description

Position: Business Intelligence Engagement Lead
Type: Full-time (35 hours a week), permanent
Location: Office-based in London, with flexibility to work remotely
Salary: £44,339 per annum plus excellent benefits*

*You’ll start on an entry point salary of £44,339 per annum, increasing to £47,110 after 6 months service and satisfactory performance and to £49,881 after a further 6 months.

About the organisation

This charity makes sure people living with MS are at the centre of everything they do. And it’s this commitment that unites them across the UK.

Their strategy is based on what people affected by MS have told the charity is important to them. It gives them a clear and determined focus.

The charity's work is based on the hopes and aspirations of the MS community. Together they campaign at all levels, fund ground-breaking research and provide award winning support and information.

The charity's people are their greatest asset and the key to their success. They offer a vibrant, progressive working environment where you'll be able to make a difference.

About this job

This year, the charity has embarked on a bold, strategic initiative to enhance their data capabilities.

The organisation is aiming to improve their data use, integration and analytics to increase engagement, maximise impact and drive forward their strategic goals. With a key focus on effective and efficient operations, collaboration and continuous improvement in their Technology, Strategy and Business Intelligence teams.

To achieve this ambition, the charity has developed a new technology infrastructure which they are calling “Sage”. They are implementing new technology infrastructure this year (such as a new CRM system and suite of data tools – Microsoft Dynamics).

The charity will be taking a structured and phased approach to transitioning and embedding their new team structures, infrastructure and ways of working as part of Phase 2 of this Project.

The Business Intelligence Lead role is focused on enhancing the charity's engagement and fundraising efforts through strategic data analysis and insights. This cross-organisational position focuses on managing data selections for marketing and communications, analysing customer journeys and engagement, and providing actionable recommendations to optimise engagement and fundraising strategies. By fostering data-driven decision-making and ensuring data integrity, this role will significantly contribute to the organisation's ability to effectively connect with and expand their supporter base, ultimately driving greater impact.

Responsibilities and Requirements

The ideal candidate will have experience in data analysis, marketing, and communications. They will be able to manage data selections, analyse customer journeys, and provide actionable recommendations.

Benefits

This organisation offers a wide range of employee benefits, including:

• 39 days paid annual leave (including bank holidays), pro-rata for part-time
• More annual leave entitlement, based on length of employment
• Smart working options (with the opportunity to work remotely and find a smart working pattern that suits both you and them)
• Flexible working options
• Generous sick pay entitlement
• More sick pay entitlement, based on length of employment
• Opportunity to buy and sell annual leave in each calendar year
• Free access to a GP virtually 24 hours a day/7 days a week allowing you unlimited advice, reassurance and where appropriate diagnosis
• Enhanced leave for new parents
• Free access to a confidential 24 hours a day/7 days a week helpline service for both you and your family with a specialist range of support and information
• Special leave options (such as up to 5 days paid leave for domestic or personal emergencies a year)
• 10 days paid disability leave a year, pro-rata for part-time
• 10 days paid carers’ leave a year, pro-rata for part-time
• Cycle to work scheme
• Death in service scheme
• New family-friendly benefits, including paid leave:
  • in the event of miscarriage or still birth
  • to support fertility treatments
  • for antenatal appointments for both parents

Equality and Diversity

This employer is committed to promoting equality and diversity. They welcome applications from people with disabilities and from ethnic minority backgrounds.

Safeguarding

This employer is committed to safeguarding and promoting the welfare of everyone who uses their services and they come into contact with.

Right to Work in the UK

You must have the right to work in the UK to work in paid employment with this organisation. You’ll need to share documents showing you’re eligible to work in the UK if they offer you employment.