Business Intelligence Analyst (Insight & Performance)

First Choice Homes Oldham; Oldham; Hybrid; GBP 44,000 - 54,000; Full time

Benefits offered by this job

Hybrid working

30 days annual leave

Private health insurance

Healthcare cash plan

Job summary

First Choice Homes Oldham is seeking a skilled Business Intelligence Analyst to design and develop Power BI dashboards and deliver trusted insights for decision-making. This role partners with service areas to translate priorities into analytics and reports that drive service improvement.

The role involves deep-dive analyses, regulatory reporting support, and data storytelling to present clear recommendations to non-technical audiences. Hybrid working options are available.

Qualifications

• A relevant degree or equivalent practical experience in data or analytics.
• Experience in a BI or Data Analyst role.
• Experience developing dashboards and reports in Power BI.
• Strong SQL skills and data manipulation abilities.
• Excellent communication and stakeholder engagement abilities.

Responsibilities

• Develop and maintain Power BI dashboards and reports aligned to KPIs.
• Provide high-quality performance reporting and insights to leadership.
• Translate business needs into analytical requirements and actions.
• Support statutory and regulatory reporting with accurate data.
• Collaborate with Analytics Engineers to shape data sets and datasets.

Skills

Power BI

SQL

Data storytelling

Stakeholder engagement

Data analysis

Dashboards

Education

Degree in data/analytics or related field

Tools

Python

Job description

Business Intelligence Analyst (Insight & Performance)

Improving lives in Oldham

Contract: Permanent

Hours: 37 hours per week

Reporting to: Head of Business Intelligence

About the role

First Choice Homes Oldham (FCHO) has an exciting opportunity for a Business Intelligence Analyst (Insight & Performance) to join our Business Intelligence team and help shape how data and insight are used across the organisation.

This is a key business partnering role where you will work with services across FCHO to understand their priorities, translate business needs into meaningful analysis and provide clear, trusted insight that supports better decisions and service improvement.

You will design and develop dashboards and reports, undertake deep-dive analysis and support statutory and regulatory reporting. You will also help FCHO move beyond hindsight reporting by identifying trends, performance drivers and emerging risks, contributing to a more proactive and insight-led organisation.

Please see the full Job Description attached at the bottom of this page.

The impact you’ll make

You will provide high-quality performance reporting and analysis that gives colleagues, leaders and the Board a clear and consistent view of organisational performance.

• Act as a trusted business partner to directorates, translating service priorities into analytical and reporting requirements.
• Provide proactive insight into performance, identifying trends, risks, opportunities and the root causes of performance issues.
• Develop and maintain Power BI dashboards and reports aligned to organisational KPIs and the performance management framework.
• Support Executive, Board and Committee reporting, ensuring insight is accurate, consistent and clearly presented.
• Support statutory and regulatory reporting, including Tenant Satisfaction Measures and Statistical Data Returns.
• Undertake quantitative and qualitative analysis, including analysis of survey data and customer feedback.
• Translate complex data into clear, engaging and actionable recommendations for non-technical audiences.
• Develop and maintain SQL queries and views to support reporting and analysis.
• Work closely with Analytics Engineers and Data colleagues to shape and use trusted analytical datasets.
• Identify opportunities to improve reporting, automation and analytical processes.
• Help embed a data-driven culture by supporting colleagues to understand and use data effectively.

You will be an analytical, curious and collaborative BI professional who can combine strong technical skills with effective stakeholder engagement and data storytelling.

• A relevant degree, professional qualification or equivalent practical experience in a data, analytics or technology-related field.
• Experience working in a Business Intelligence or Data Analyst role.
• Experience developing dashboards and reports in Power BI.
• Strong SQL skills, including extracting and manipulating data.
• Experience delivering performance reporting and analysis.
• Strong analytical and problem-solving skills, with the ability to interpret complex data.
• The ability to turn data into meaningful, actionable insight that supports decision-making.
• Excellent communication, presentation and data storytelling skills.
• Strong stakeholder engagement and business partnering capability.
• High attention to detail and a strong commitment to data quality and accuracy.
• Strong organisational skills, with the ability to manage competing priorities and deadlines.
• A proactive and collaborative approach, with a commitment to continuous improvement.

It would also be great if you have:

• An A Level in Maths or Statistics.
• Experience using Python or similar analytical tools.
• Knowledge of predictive or advanced analytics techniques.
• Experience analysing survey or customer data.
• Experience supporting regulatory or statutory reporting.
• Experience using Microsoft Fabric or another modern data platform.
• Experience with AI-assisted tools such as Copilot, OpenAI or Gemini.
• Experience within social housing or another regulated sector.

First Choice Homes Oldham is a housing association providing safe, affordable and high-quality homes across Oldham and the surrounding areas. We own and manage more than 11,500 homes and are proud to hold the highest G1/V1 regulatory rating.

Our work is focused on providing quality homes, excellent services and thriving communities. We care deeply about our customers, colleagues and neighbourhoods and are committed to improving lives across Oldham.

What’s in it for you?

• A salary of £48,750 per annum.
• A 37-hour working week with hybrid working options.
• 30 days’ annual leave plus 8 bank holidays.
• Option to purchase additional annual leave.
• Defined contribution pension scheme with up to 10% employer contribution and salary exchange option.
• Healthcare cash plan covering dental, optical and physiotherapy treatments.
• Private health insurance.
• Employee Assistance Programme offering 24-hour confidential support.
• Doctorline, giving you and your family 24/7 GP access.
• Access to our colleague benefits platform, including retail discounts and wellbeing tools.
• Discounted gym membership.
• Professional subscriptions paid where essential for the role.
• Enhanced maternity, paternity, adoption and sick pay.
• Access to our on-site wellbeing room and café.
• Long service awards.

Interested?

Please note that we reserve the right to close this vacancy early if we receive a high volume of suitable applications.

Inclusion and accessibility

We are committed to building an organisation that represents a variety of backgrounds, perspectives and skills, and we are proud to be an equal opportunity workplace. As an equal opportunities employer, FCHO is committed to the equal treatment of all current and prospective colleagues and does not condone discrimination on the basis of age, disability, sex, sexual orientation, pregnancy and maternity, race or ethnicity, religion or belief, gender identity, or marriage and civil partnership.

We aspire to have a diverse and inclusive workplace and strongly encourage suitably qualified applicants from a wide range of backgrounds to apply and join us.

We care that you have a great experience with us at FCHO. If you need us to make any reasonable adjustments to make your experience smoother, please let us know and we’ll do all we can.