Business Integrity Manager, Luxury, Brand Homes & Global Marketing

Hispanic Alliance for Career Enhancement; London; On-site; GBP 40,000 - 80,000; Full time

Job description

With over 200 brands sold in nearly 180 countries, we're the world's leading premium drinks company. Bring your passion and use your curiosity as you explore, collaborate, and innovate to build brands consumers love. Together with passionate people from all over the world, you'll test new ideas, learn and grow, and unlock a brighter, more exciting future. Join us to create a career worth celebrating.

Context:

We operate in a dynamic and rapidly evolving regulatory environment with compliance pressures that are increasing at pace and scale. The regulatory risk landscape has significantly shifted over the last few years (and will continue to do so), presenting both challenges and opportunities for our BI function now, next and beyond.

Diageo's Spirit of Integrity is foundational to the delivery of our Growth Ambition to be one of the best performing, most trusted and respected consumer products companies in the world. Reputation and trust take time and investment to build - yet can be lost in an instant. We expect all employees to uphold ethical standards, foster an inclusive culture and protect the company's reputation. Leaders play a significant role in cultivating a culture of integrity and protecting our license to operate. It is a personal responsibility that cannot be delegated.

Business Integrity, a team of specialist ethics and compliance professionals, plays a central role in promoting and protecting our Spirit of Integrity through designing, implementing, and monitoring an effective, risk-based, agile, and future-forward ethics and compliance program, while business partnering effectively with our market and functional leaders.

This role will support the Marketing Leadership team which is led by Diageo's Chief Marketing Officer and includes the global category directors, Chief Innovation Officer, Chief Digital Officer, General Manager for Luxury and Global Consumer Planning Director; and will also support the Diageo Luxury Group, which was established in 2022 and in July 2024, as part of Diageo's marketing transformation, its remit was expanded to cover our luxury portfolio of brands priced at more than $100. Diageo Luxury Group is made up of a Central team leading the way on Luxury Innovation and Marketing, Justerini & Brooks, Scottish Brand Homes and a Global Private Client Business. Our Luxury business is an exciting and significant growth engine for Diageo.

In addition this role will have line manager responsibilities for the Brand Homes BI Lead(s). These role(s) cover the Brand Homes in both Ireland and Scotland. Irish Brand Homes include the iconic Guinness Storehouse, Guinness Open Gate Brewery, Roe & Co Distillery, all situated within St James's Gate in Dublin, together with the Smithwick's Experience, in Kilkenny. Scotland Brand Homes is the result of a £185 million investment by Diageo to create a unique experience for visitors from all around the world. There are currently 15 visitor centres across Scotland with a 16th still being built. These centers create an opportunity to showcase the distilleries and provide opportunities for visitors to learn the history of the Diageo brands.

The BI Function lead will act as the first point of contact for the Luxury MD and her Leadership team, and for the MLT, positioning the BI function as a culture enabler that promotes ethical and compliant behaviour across all levels. They will be involved in implementing and embedding global BI programs and CoBC global policies within the Function and drive the communications and employee engagement and market execution including internal and external comms and campaigns (e.g. awareness, integrity days, ethics moments).

Role Responsibilities

• Embedding Culture of Integrity: Support the implementation of global BI programs, policies, and the Code of Business Conduct (CoBC) within the Function. Partner with local management to promote ethical behaviour and reinforce compliance expectations within the market.
• Training, Communication, and Awareness: Deliver Function-specific training programs and awareness initiatives on the CoBC and compliance policies such as Integrity days and Ethics moments. Coordinate with the Regional BI Lead to ensure training materials are relevant and tailored to the local context.
• Risk Management Support: Facilitate Global Marketing and Luxury RMCs, with a focus on proactive risk management and addressing emerging risks through preventive measures. Assist in local risk identification and mitigation activities, working under the guidance of the Regional BI Lead. Facilitate the collection of Key Risk Indicators (KRIs) and report Function-level risks to regional governance forums.
• Speak Up and Investigations Support: Act as the first point of contact for Speak Up cases within the market, ensuring they are logged and managed in a timely manner. Support investigations focusing on fact-finding and implementation of remediation actions.
• Monitoring and BI Controls Implementation: Monitor compliance with key BI controls such as Gifts & Entertainment (G&E) and Conflicts of Interest (COI) in the Function. Flag risks and issues to the Regional BI Lead and apply mitigation procedures.
• Controls Support: Support for the Global Controls Assurance (GCA) team with the CARM agenda, support with tailoring of control sets and designs for the market, control mapping, and identifying the control owner in the business.
• Data and Reporting Support: Provide local data inputs for regional and global reporting, ensuring timely and accurate submissions. Conduct basic data analysis to identify trends and escalate insights to the Regional BI Lead for further action.
• Governance and Reporting Support: Support market-level governance processes, such as periodic reviews and Function governance forums. Ensure Function reporting aligns with templates and requirements.
• Change Management Support: Assist with the rollout of new BI programs and regulatory updates within the Function, ensuring alignment with local operations. Act as a liaison between the Regional BI Lead and Function teams to facilitate smooth program implementation.
• Investigation and Root Cause Analysis Proficiency: Proficient experience in overseeing Speak Up processes, managing breach investigations, and conducting root cause analyses to address systemic issues and improve compliance culture.
• Team leadership and talent development: Develop and execute career development plans for team members, offering mentorship, coaching, and access to learning opportunities to build future leaders in compliance.

Experience Required

• Proven experience in compliance, ethics, governance, risk management, and internal controls. Familiarity with investigations and root cause analysis; audit or legal experience is a plus but not mandatory.
• Strong analytical skills to identify risks and trends and provide actionable insights. Attention to detail to ensure high-quality execution of compliance initiatives.
• High level of personal integrity and the ability to role model ethical behaviour.
• Skilled at working through ambiguity and complexity, with the ability to adapt to fast-paced environments.
• Attention to emerging risks.
• Strong focus on execution, delivering results to impeccably high standards.
• Experience working across diverse cultures and geographies, with the ability to adapt communication and engagement strategies to local contexts.
• Ability to foster collaboration and teamwork across different functions.
• Strong communication skills to deliver training, drive awareness, and influence stakeholders on compliance matters. Ability to simplify complex compliance topics for Function teams and ensure alignment with global standards.

Working with Us

Flexibility is key to success. From part-time and compressed hours to different locations our people work flexibly in ways to suit them. Talk to us about what flexibility means to you and we'll work together so that you're supported from day one.

We recognise and value performance, offering our people a highly competitive Rewards and Benefits package including:

• Contemporary work life balance policies and wellbeing activities
• On site gym or subsidised gym membership
• Contributory pension scheme
• Comprehensive health insurance for you and your family
• On site nursery or vouchers
• Annual bonus of circa 20% of your base salary (dependent on performance)
• Share options
• 28 days' vacation per annum

Our purpose is to celebrate life, every day, everywhere. And creating an inclusive culture, where everyone feels valued and that they can belong, is a crucial part of this. We embrace diversity in the broadest possible sense. This means that you'll be welcomed and celebrated for who you are just by being you. You'll be part of and help build and champion an inclusive culture that celebrates people of different gender, ethnicity, ability, age, sexual orientation, social class, educational backgrounds, experiences and more.

Our ambition is to create the best performing, most trusted and respected consumer products companies in the world. Join us and help transform our business as we take our brands to the next level and build new ones as part of shaping the next generation of celebrations for consumers around the world.

Feel inspired? Then this may be the opportunity for you!

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