Business Insights Analyst

TN United Kingdom; Croydon; Hybrid; GBP 40,000 - 80,000; Full time

Job summary

An established industry player is seeking a Senior Analyst to join their Performance Management team. This pivotal role involves transforming data into actionable insights to enhance operational performance and drive business value. You will collaborate with various stakeholders, develop comprehensive dashboards, and utilize advanced BI tools to support decision-making processes. With a focus on continuous improvement, you will play a key role in identifying opportunities for growth and efficiency. This innovative firm offers a dynamic work environment with comprehensive training and career development opportunities, making it an ideal place for driven professionals looking to make a significant impact.

Benefits

Comprehensive training

Career development opportunities

Competitive leave

Pension

Discounts

Bonus schemes

Medical cover

Wellness programs

Qualifications

• 3-5 years’ experience in data analysis/science/engineering.
• Strong background in customer-focused, performance-driven environments.
• Experience with data management and BI tools is advantageous.

Responsibilities

• Identify, collect, and analyze KPIs for business stakeholders.
• Develop frameworks for transforming raw data into KPIs.
• Monitor performance trends and provide actionable insights.

Skills

Data Analysis

Business Intelligence

Power BI

ETL Tools

Multitasking

Teamwork

Education

Degree in Computer Science

Degree in Engineering

Degree in Mathematics/Applied Statistics

Degree in Finance

Tools

Power BI

Pentaho

SSIS

SSRS

Report Builder

MicroStrategy

Tableau

Job description

Job Title – Senior Analyst Performance UK & IE

Location – Birmingham / Croydon – Hybrid/Office

About the role

The role reports to the Head of Central Reporting and locally to the UK and IE head of transversal. As part of the Performance Management team within the Operations Performance & Productivity division, and reporting directly to the Regional Lead Performance Europe 2, the Data Analyst - Business Intelligence is responsible for providing accurate and comprehensive visibility of Operations performance to business owners, including Activity, Quality, and Productivity indicators for all LoBs in the British & Irish Bus.

The primary duty of the Business Intelligence Analyst is to transform data into insight to help improve business value. This role involves using collected data to identify revenue loss areas and opportunities for improvement, ultimately aiming to increase profits.

The analyst will enable stakeholders to make better and quicker decisions, thereby improving operations performance and employee engagement.

What you will do

• Identify, collect, and analyze KPIs and dashboard needs of business stakeholders, including call center leaders, management, and other functions.
• Develop a framework for collecting, storing, and transforming raw data into KPIs, displayed in comprehensive dashboards at various frequencies and levels of granularity.
• Monitor and analyze performance trends, providing alerts and actionable insights to decision-makers.
• Collaborate with the headquarters team to ensure successful local implementation of the Power BI-based global business intelligence tool.
• Support in preparing performance review presentations and provide ad-hoc KPI analysis as needed.
• Document and continually update the business intelligence operating procedures.
• Share best practices with team members and undertake additional tasks as required.

What you will need

Qualifications and experience:

• Degree in Computer Science, Engineering, Mathematics/Applied Statistics, Finance, or a related field.
• 3-5 years’ experience in data analysis/science/engineering within a customer-focused, performance-driven organization.
• Experience with ETL tools like Pentaho, SSIS, and reporting tools such as SSRS, Report Builder.
• Proficiency with BI tools like Power BI, MicroStrategy, Tableau.
• Experience with Data Management, Big Data, WFM, CRM, and Telephony systems is advantageous.

Skills:

• Ability to multitask effectively.
• Fast learner, works well under pressure, team-oriented, self-motivated.

Additional responsibilities

Adherence to Health & Safety regulations, participation in training, quality management, and compliance with relevant regulations are expected.

We offer comprehensive training, career development opportunities, and a range of benefits including competitive leave, pension, discounts, bonus schemes, medical cover, wellness programs, and more.

We value diversity and inclusion and are an equal opportunity employer. We encourage applications from all backgrounds and identities, fostering an environment where everyone can thrive.