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Une organisation à but non lucratif dédiée à la fourniture de logements abordables à Londres recherche un 'Business Improvement Manager' dynamique pour améliorer les performances au sein de son portfolio de location. Le candidat idéal aura une forte expérience en gestion, une passion pour le service client et sera capable de conduire des initiatives stratégiques pour maximiser les revenus et l’engagement des résidents. Ce rôle offre des possibilités d'avancement et d'amélioration continue dans un environnement collaboratif.
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As our Business Improvement Manager, you will play a pivotal role in driving performance, innovation, and customer experience across our market rent portfolio.Leading a team focused on renewals and operational excellence, you’ll deliver strategies that maximise revenue, enhance resident retention, and improve compliance and service delivery.
Reporting to the senior leadership team, the Business Improvement Manager will be responsible for shaping business processes, leading data-driven projects, and supporting our continued ambition to be a leading name in the private rented sector.From analysing operational trends to embedding continuous improvement practices, this is a hands-on role where you will influence the resident journey, ensure legislative compliance, and make a tangible impact on business outcomes.
This is an ideal opportunity for a results-driven individual with strong experience in housing, customer service, project delivery, and team leadership. If you're a strategic thinker with a passion for improving services and driving change, we want to hear from you.
How you’ll do it
The ideal candidate
We believe great service starts with great people, and we are committed to recruiting and developing passionate, enthusiastic, and talented individuals who can add value to our thriving organisation. Pending confirmation of legislative changes, this role may require a qualification to demonstrate competence.If not already qualified, there may be an expectation to study towards a professional qualification.
What’s in it for you?
Once you join us, you’ll find plenty of opportunities to grow within our organisation.You’ll also have access to a wide range of learning opportunities to help you achieve and maximise your potential. Benefits include:
All about us
Notting Hill Genesis is a not-for-profit organisation providing affordable homes for Londoners and it is now one of the largest housing associations in London.We are both a landlord and a developer, with more than 60,000 existing homes and 10,000 more in our pipeline and we employ around 1,500 staff.
For more information on what we do and what makes us different please visit:
We welcome applications from everyone. We actively monitor the diversity of our workforce and strive to show equal representation throughout all levels of the organisation.We are a Stonewall Diversity Champion, a Disability Confident employer amongst other diversity commitments.
To find out more about our approach to equality, diversity and inclusion please visit:
Selection Process
Step 1: If you are interested, please send your application now! Closing date is 11th July 2025
Step 2: Successful candidates will be asked to do an assessment
Step 3: Successful candidates will be invited to interview
Please apply for this role online.If you are not able to apply online or if you have any reasonable adjustment requirements arising from a disability or medical condition to fully participate in the recruitment process, please discuss this with our hiring team via [emailprotected] .
Should a redeployee apply for this role, their application will be considered before any others.
NHG reserves the right to close this vacancy early if we receive sufficient applications for the role, so we advise you to submit your application at your earliest opportunity.