Business Engagement Officer - Executive Education & External Relations

Cardiff University / Prifysgol Caerdydd; Cardiff; Hybrid; GBP 33,000 - 37,000; Full time

Job summary

Cardiff University seeks a Business Engagement Officer to join their Executive Education & External Relations team. The role involves developing business relationships and managing key projects within a dynamic environment. Candidates should possess strong communication skills and a proactive approach to managing business interactions.

Qualifications

• Substantial experience in business engagement processes.
• Ability to communicate complex information effectively.
• Demonstrated knowledge of advances in business engagement.

Responsibilities

• Lead and manage business relationships and projects.
• Provide professional advice on business engagement.
• Establish and maintain working relationships with key stakeholders.

Skills

Communication

Business Engagement

Creativity

Problem Solving

Education

Degree/NVQ 4 or equivalent Professional membership/experience

Job description

Advert

This post is currently open to employees of Cardiff University only. Please do not apply if you do not have a current contract of employment with the University.

Internal Applicants Only - Business Engagement Officer - Executive Education & External Relations

Join a fantastic Professional Services team in the world’s first Public Value business school!

An exciting opportunity has arisen to work at Cardiff Business School in our Executive Education and External Relations team developing business relationships and leading and managing projects to build the Business School’s business and external stakeholder communities.

The successful candidate will be a creative, flexible, enthusiastic and responsible individual with excellent communications and business engagement skills and the ability to work as an effective member of a vibrant and successful team.

About The School

Cardiff Business School is a leading business and management school in the UK, holding AACSB and AMBA accreditations and ranked 1st for its Research Environment and 2nd on Research Power (REF2021). The School has a Public Value purpose and focuses on the co-creation of high quality, interdisciplinary education and knowledge that delivers economic, social and environmental value. The School’s activities are oriented towards five Grand Challenges: Decent work, fair and sustainable economies, future organisations, good governance, and responsible innovation.

Since its inception in 2013, Executive Education at Cardiff Business School has galvanised a bustling business community to engage with the School and University in a variety of different ways. Our impressive Breakfast Briefings and Events are hugely popular and create many research opportunities for our wonderful academic faculty. Our cutting-edge education programmes, delivered to a range of corporate and public sector clients, greatly contribute to the School’s world-leading Public Value mission – that is, to deliver economic value and social value, improving society and our environment.

The Executive Education and External Relations team also manages our flagship Executive MBA programme and our important International Advisory Board. The team also provides support to our other executive accredited programmes, including our distinctive Masters in Public Leadership.

This post is full-time (35 hours per week), advertised on a fixed term basis until 10 April 2026.

Salary: £33,482 - £36,130 per annum (Grade 5).

Closing date: Friday, 11 July 2025

External applications are currently not being considered for this post. If the decision is made to open the post to external candidates, the strapline at the top will be removed and you will be given ample time to apply – please check back periodically for details.

Cardiff University is committed to supporting and promoting equality and diversity and to creating an inclusive working environment. We believe this can be achieved through attracting, developing, and retaining a diverse range of staff from many different backgrounds who have the ambition to create a University which seeks to fulfil our social, cultural and economic obligation to Cardiff, Wales, and the world. In supporting our employees to achieve a balance between their work and their personal lives, we will also consider proposals for flexible working or job share arrangements. Cardiff Business School is particularly looking to recruit from under-represented groups within the School.

Applications may be submitted in Welsh, and an application submitted in Welsh will not be treated less favourably than an application submitted in English.

Job Description

Provide support to develop business relationships, providing specialist advice, guidance and assistance, and lead and manage projects within Executive Education and External Relations to build the Business School’s business and external stakeholder communities.

Key Duties

• Establish working relationships with key businesses and other relevant external organisations, developing appropriate communication links with them and a variety of key stakeholders, government departments and outside bodies as required.
• Develop and support a variety of different mechanisms to keep our business community informed and united. This will involve contribution and support for events, conferences and briefings.
• Provide professional advice and guidance on business engagement processes and procedures to internal and external customers, using judgement and creativity to suggest the most appropriate course of action where appropriate, and ensuring complex and conceptual issues are understood.
• Investigate and analyse specific issues within business engagement, creating recommendation reports, supported by advances in business engagement approaches and technologies.
• Ensure that the provision of the business engagement is delivered to the institution, proactively changing the delivery according to customer requirements.
• Collaborate with others in order to make recommendations for developments of established processes and procedures.
• Create specific working groups from colleagues across the University to achieve business engagement objectives.
• Supervise specific project teams on an occasional basis to accomplish key objectives.
• Develop and deliver training within business engagement and supporting technologies.
• Undertake a variety of administrative duties to support the School. This may include composition or review of written text for external audiences, and ongoing support for the rest of the team in this regard.
  
  

General Duties

• The post-holder should be able to demonstrate alignment with the School’s values, developed in conjunction with its Public Value strategy.
• Undergo personal and professional development that is appropriate to the role and which will enhance performance.
• Contribute to the wider activities of the School’s Professional Services.
• Ensure that an understanding of the importance of confidentiality is applied when undertaking all duties.
• Abide by University policies on Information Security (including the University’s GDPR obligations), Safety, Health, the Environment and Wellbeing (SHEW) and Equality, Diversity and Inclusion (EDI).
• Perform other duties occasionally which are not included above, but which will be consistent with the role.
  
  

Person Specification

Essential Criteria

• Degree/NVQ 4 or equivalent Professional membership/experience.
• Substantial experience of working within business engagement including relevant approaches and technologies.
• Able to demonstrate professional knowledge within the area of business and stakeholder engagement so as to be able to give advice and guidance to internal and external customers.
• Ability to set up office systems and procedures and make improvements as appropriate.
• Ability to communicate conceptually detailed and complex information effectively and professionally with a wide range of people.
• Evidence of ability to explore customers’ needs and adapt the service accordingly to ensure a quality service is delivered.
• Evidence of ability to solve expansive problems using initiative and creativity; identifying and proposing practical solutions and resolving problems with range of potential outcomes.
• Evidence of demonstrable knowledge of key advances within business engagement and supporting approaches and technologies.
• Evidence of ability to work unsupervised to deadlines, planning and setting priorities for own work and that of others and monitoring progress.
• A willingness to undertake occasional travel in Wales and further afield and, on occasion, to work outside of normal hours.
  
  

Desirable Criteria

• Postgraduate/Professional qualification.
• Experience of working in a Higher Education environment.
• Fluency in Welsh, written and oral.
  
  

Additional Information

Working for Cardiff University & Important Information on Applying

This role is eligible to be offered on a blended working basis, meaning that as well as spending time working on campus you can also choose to spend some time working from another location, e.g. your home. The University is committed to offering this flexibility, wherever the role and business need allows, supporting work-life balance.

We want to employ people with a wide variety of experiences. We welcome applications from all sections of the community regardless of sex, ethnicity, disability, sexual orientation, trans identity, relationship status, religion or belief, caring responsibilities, or age. We are particularly seeking applications from candidates who come from backgrounds that are underrepresented at the University, including people from Black, Asian and Minority Ethnic communities.

We are looking for a team player who will work with colleagues to provide a great service to staff and students. You don’t need to have worked for a University before; this is an opportunity to show your potential and start or continue your career at Cardiff University.

Your application will be assessed against the following essential and desirable criteria for the role. Please copy and paste this section into a new document and give clear examples of how you can evidence meeting each criteria by writing under each one. You can draw on elements from any aspect of your life (e.g. work, home, education/qualifications or community life) as long as you focus on their relevance to the role.

Please save your supporting statement in a separate document with the title [YOURNAME-BR NUMBER-JOB TITLE] and attach it to your application in the recruitment system. Please note that these are also the criteria shortlisted applicants will be assessed against at interview and/or by other means (e.g. a skills test).

Salary Range Min.

33,482

Salary Range Max.

36,130

Job Category

Admin / Clerical, Marketing, Media and Public Relations

Grade

Grade 5